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Commendation for an excellent customer service

  • 11 January 2017
  • 2 replies
  • 116 views

I would like to do a recommendation to this girl named Maria of your Slidell La location. I have never experienced such great customer service til I visited your store and asked how I could back up my files and have it transferred to my new device. She took time to assist me, explain how its done and talked about your newest promo for the all in, no taxes and fees. I was on a 35 plan, no data and she informed me that I can upgrade my plan to 40 and have data, since I am not much into internet but is starting to like the idea of being able to do so anywhere. I will be upgrading to unlimited data once I feel the need for it. She asked for a referral and I would be very happy to refer your store to my family and friends with this kind of experience. She valued me as a customer and your company is valuable to me having such a great employee like her. Keep up the good work.

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Best answer by tmo_marissa 16 January 2017, 16:58

@debbie4u14‌ thank you so much for taking the time out of your day to post here and give us this fantastic feedback.  We are thrilled that you had a great experience with Maria and will definitely pass the commendation along!  This is the standard of service we aim to provide at all times - I'm so glad to hear that we were really there for you.  Thank you for letting us know!

- Marissa

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@debbie4u14‌ thank you so much for taking the time out of your day to post here and give us this fantastic feedback.  We are thrilled that you had a great experience with Maria and will definitely pass the commendation along!  This is the standard of service we aim to provide at all times - I'm so glad to hear that we were really there for you.  Thank you for letting us know!

- Marissa

Hi,

I would like to commend Colin and Corey at the 4400 W Frontage Rd Hwy 52 NW, Rochester, MN location for helping me replace my phone under very stressful circumstances. I was in Minnesota because my mother had recently passed away and I was arranging her memorial service when my phone battery died. It. Was. Dead. Colin and Corey helped me come up with a speedy way to replace my phone with the least amount of inconvenience for me. They were kind and fast. It's not easy to be both. Thank you T-Mobile for hiring two excellent employees.

Laura Larson

Oak Park, IL

 

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