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does the t mobile app work for prepaid customers? i just got a prepaid plan yesterday and when i try to log in to the app, it says “sorry, something is not quite right here. unfortunately the t mobile app is not available at this time due to technical difficulties. please try back later.”
Hello everyone. I've been using a galaxy note 10+ for about two months. When people try to call me from a cell phone they get an error message "the subscriber is not in service." And my phone will still ring! Doesn't seem to to effect land lines. Just visited the store and a rep called support to file a ticket. We also completed a warranty exchange. We also swapped my sim into other phones and the problem followed. He also changed the sim, reset network settings and cleared call forwarding. Really need this to be resolved Asap.Also when calling into care they hang up on me!
So this is a lengthy story and I will try to keep it short and sweet. So i ordered a pair of Samsung Live ear buds on July 11th, down payment made the same day and shipment notification was sent to me on the 12th with an anticipated delivery date of July 14th, I tracked it on the 13th and I thought it was strange that it was stuck in NJ and I was supposed to receive the item the next day ( i am in central PA) so I called T-Mobile and they said don't worry it will be delivered when it said it would but we will also be monitoring this for you as well. So 14th came and went and on the 16th I again called T-Mobile and the gentlemen I spoke with 3 way called USPS and they said they were waiting for UPS to transfer them to them. He then said he would submit a request to have the insurance pay the buds off and he will reship me a pair overnight so I would have them the next day and he would call to follow up with me, next day came and nothing was delivered so again I called T-Mobile and this
Is it me or anyone else notice the Quality of T-mobile has really gone Down.Service, software, help, contracts, phones, etc.,etc... has really went to S#!T.I just recently purchased a new phone after 4 yrs and I’ll tell ya, nothing but glitches or you click on something and the wheel turns for hours but nothing opens, wtf. And now, I feel i’m being watched through my camera, because when developers mode is open, Video Call Effect is running with no way of turning it off. I stop it but it just restarts itself….smhI’m tired of spending this much money for junk….Oh, and lets not forget, you reach out to someone and get no response...Bunch of BS
I think you guys need to look at Lenovo's new phone that they came out for the gamers out there think its time to start a new line of gaming phones i know i would personally buy a new legion if you guys offered it they are worth the money and cheaper then most big phone brands with huge options
Hello Matthew Staneff, Callie Field,For those reading this post it is important for them to know the executives behind the poor customer service you are all receiving.Please contact the below listed persons concerning your experience with T-Mobile customer service.I am emailing you today to inform you of the experience I have with T-Mobile.I was a 30+ year Verizon customer.I transferred to T-Mobile with 3 lines for $90.00 including Netflix on us (Veteran Plan).Shortly after switching we went for a road trip 5 minutes away from our house my wife informed me she had no service.My wife returned to Verizon and my Aunt (3rd) line could not operate her phone because of her age.I contacted customer service and was told they could give me a plan for $45.00 and included Netflix if I were to stay with T-Mobile.Every month I have to call customer service to get the $45.00 honored and beg for the Netflix. They just take $5.00 each month.This past time they tried to get me to settle for a lower pla
Hello,I would like to see an improvement in the Custer care being given by T Mobile representatives over the phone. Every time I call I am given conflicting information. An representative may tell me if you suspend your line you won't accumulate charges. Then when I get a bill another representative will tell me I was orginally misinformed. A small amount of above and beyond to find solutions. A large amount of representatives do not. Today I was on the phone with a supervisor Henry (employee number 12471686) and he continued to inform me that their was no way he could continue to accommodate me as the prior representative was because what she did was incorrect. He did not agree with the credit that the previous representative placed on the account. (She gave me a credit, restored my line, and was allowing an arrangement for the balance.) She siding realize I could not make the arrangemen myself online. So I called back. Henry didn't agree with her decision so he refused to try or give
If you require a password change, say it is required, not suggested. Contact me for vocabulary help Of all of the constraints, requiring a number is the least secure. It reduces the number of valid passwords. Requiring a symbol is fr more intelligent. If you do not allow spaces and symbols, say so before a person creates a password. All of the competent security and web development people do so. If you are going to allow extremely low quality passwords, then be fair and alow all extremely high quality passwords. For example “1bigdoggy” is allowed and extremely week. “t-mobile knows very little about passwords” is extremely strong even though it only has lowercase letters. The extremely strong password is not allowed by T-Mobile.
I’m on a Simple Choice plan and over the years with promotions I’ve racked up a number of lines that I simply don’t use. They’re free so I’ve held onto them and I don’t really want to change my plan.My question is now that Tmobile has rolled out 5G, can I simply pop one of the SIMs for a line that I don’t use into a hotspot device and run with it? I understand I’d only have 6GB of “high speed” data per line and I’m ok with that. I’m rarely home and have multiple lines if needed. Internet through the cable company is almost $80 a month.Debating if I should get a new phone and use the hotspot feature on it or if I should just buy a hotspot which would probably get better reception.
I received these survey questions earlier today at 3:43 PM because I had just set up a payment plan for my account. T-Mobile Free Msg: How did we do when you spoke with us on Oct 12? To opt out of the survey reply STOP. Survey information will be stored - t-mo.co/Privacy How likely are you to recommend T-Mobile to a friend, on a scale between 0-10 where 0 = Not at all Likely and 10 = Extremely Likely? It was from “1112” which is a number that I recognized from prior survey questions. I then received this message at 4:11 PM EMERGENCY ALERT: DO NOT respond to T-MOBILE, AT&T and Verizon SURVEYS. Message contains virus that may obtain your personal details that can be used in fraudulent activities. You may report any surveys that you received at www . usa . gov #3205829 advisory from Department of Homeland Security It was from (513) 399-8561 which is a number I don’t recognize. I’m not sure, but I believe the second one is the scam. Thoughts?
Why is it that I work for metro by T-Mobile and have zero health benefits I have absolutely nothing that T-Mobile offers as far as benefits 401(k) paid time off none of that I work in Evansville Indiana I’m just really curious on why says on your website hear that your offer all this stuff and it’s supposed to be available to us at Metro so why does nobody at my company have it
With the corona virus disrupting lives of countless americans every day it's time telecoms step up and do away with data caps, data throttling and limits on texts and calls on ALL plans. People are going to have to be on their devices more than ever now with people working and doing school from home and people staying in contact with friends and loved ones in quarantine. A good gesture is to do away with the aforementioned restrictions. I know most plans are "unlimited" but a throttling over 50 gigs (or whatever limit depending on plan/carrier) is in fact a data cap/limitation. Are kids supposed to stay up til the wee hours to do school work so they are not doing it during times they would be throttled? Will families have to allocate time of day for members to be online as to not slow down speeds? Some of these things can't be helped (reception etc) but telecoms need to do their part here. As a T Mobile customer I'm looking to my telecom to step up and be the first. I ask all customers
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