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Where does T-Mo inform customers that canceling any line of service excludes you from promos for 90 days?
I have several T-Mo lines, most of them I pay for. Several years ago, I took advantage of a promo for a tablet that gave me lifetime free data. I stopped using the tablet long ago, and in October decided to cancel the line -- it was free, and I never used it, I thought, so why should T-Mobile bother to keep it on my account? I called T-Mo customer service and did so, while at the same time I upgraded my voice lines to Magenta Max +. A couple of weeks later, I called to take advantage of a new phone promo, and after going through most of the process, was informed that I was ineligible because I had canceled a line and could not use ANY promo for 90 days. This even though the line I canceled was free, and canceling meant no revenue loss to T-Mo. I said I had not been informed of this when I canceled the line and would not have canceled had I known it, and was told by the CS rep (my “Expert”) that it’s T-Mobile’s policy. I asked how was I to know that, and was told sorry, it’s T-Mo
I've been a t-mobile customer for over 17 years. I am looking for direction for my child's PTA fundraising would t mobile be willing to donate a gift card, tablet, cell phone to be raffled off at the school fundraising dance 2/7/2020. I need direction and guidance I've called tmobile went to three stores and no one could assist other than to tweet to John Legere and email Pcc support services which ive done at least three times without any response. humbly disheartened
I am searching for a new provider. The data breach included my information. Shame on TMobile for not protecting my information. They are responsible and need to own it. They sent an email about 1 year of Apple TV, but that is dependent upon ones rate plan. Evidently, there is some kind of caste system where TMobile values only certain customers. The lack of ownership about the data breach, and the insincere remedy for damaged customers has gone too far. Whoever is running this company should also step down if they have not already. I’m done with TMobile.
I would like to do a recommendation to this girl named Maria of your Slidell La location. I have never experienced such great customer service til I visited your store and asked how I could back up my files and have it transferred to my new device. She took time to assist me, explain how its done and talked about your newest promo for the all in, no taxes and fees. I was on a 35 plan, no data and she informed me that I can upgrade my plan to 40 and have data, since I am not much into internet but is starting to like the idea of being able to do so anywhere. I will be upgrading to unlimited data once I feel the need for it. She asked for a referral and I would be very happy to refer your store to my family and friends with this kind of experience. She valued me as a customer and your company is valuable to me having such a great employee like her. Keep up the good work.
In the last 4 days that I have signed in I have been asked 5 times to answer 2 security questions. WHY? I am in complete agreement with securing my account. Supposedly, the credit card I use at ADD FUNDS is always a one-time use. I HOPE my CC number hasn't been saved. Is this happening to other members?
Hi, I am with a PTIA and looking for charitable donations either fund or ipads or tablets for our Graduates of 2022. We are register as a non profit organization under section 501(c)3 and the donation is tax deductible. Could someone direct me to the person to reach out?Thank you,
T-Mobile is great! I can’t complain much about the company and service. Except maybe this one small thing.Background:In the past we’ve had outages in our valley that have affected all phones, both home phones and cellular service, as well as all power and internet. Sometimes these outages have lasted for days. So in view of this, I’ve recently decided to become a HAM, also known as a ameteur radio or short wave radio operator.One of the perks to being a HAM is you can send emails via radio (called Winlink). The best way is, of course, to send them through email to text. People are more likely to respond to a text than to an email.The complaint:Now I can send emails via short wave (HF) radio to T-Mobile numbers just fine. But I can’t receive any replies back. The problem seems to be that T-Mobile sends both a picture and a sort of file. Email via short wave radio is quite limited, so I never get the emails.I don’t have this problem with AT&T or Verizon numbers. With those I get a si
The codes they now give out are not good on all Redbox titles even though the app doesn't say so. Basically if the movie is popular the codes won't work to get it for free, confirmed with Redbox they claim it's new releases but it is only some movies in particular that they just don't want to offer with a free coupons when they can get money for them.
Hey, Support Community! Today's the day -- Magenta Friday is here! You can find tons of details in our Deals space here on Support, or on the designated Magenta Friday page at T-Mobile.com! We've got a few details on recent device releases here, too. But enough about us -- we wanted to open up a thread to talk about not just Magenta Friday, but all the holiday shopping there is. Which deals are you watching? What are you planning to get at a great price over the next few weeks? Share the wealth -- figuratively and literally, if you have some savings tips to toss around! We want to hear what you're wishing for, getting or gifting this year! Will you participate in Black Friday, Small Business Saturday, Cyber Monday, Giving Tuesday, all of the above? Or are you going straight Buy Nothing? Tell us all about it below!
Hello everyone. I've been using a galaxy note 10+ for about two months. When people try to call me from a cell phone they get an error message "the subscriber is not in service." And my phone will still ring! Doesn't seem to to effect land lines. Just visited the store and a rep called support to file a ticket. We also completed a warranty exchange. We also swapped my sim into other phones and the problem followed. He also changed the sim, reset network settings and cleared call forwarding. Really need this to be resolved Asap.Also when calling into care they hang up on me!
So this is a lengthy story and I will try to keep it short and sweet. So i ordered a pair of Samsung Live ear buds on July 11th, down payment made the same day and shipment notification was sent to me on the 12th with an anticipated delivery date of July 14th, I tracked it on the 13th and I thought it was strange that it was stuck in NJ and I was supposed to receive the item the next day ( i am in central PA) so I called T-Mobile and they said don't worry it will be delivered when it said it would but we will also be monitoring this for you as well. So 14th came and went and on the 16th I again called T-Mobile and the gentlemen I spoke with 3 way called USPS and they said they were waiting for UPS to transfer them to them. He then said he would submit a request to have the insurance pay the buds off and he will reship me a pair overnight so I would have them the next day and he would call to follow up with me, next day came and nothing was delivered so again I called T-Mobile and this
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