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I called because my service had been disconnected due to non payment. First off, I've been with Tmobile since the time I was 17...i am currently 41. I have never once switched from of TMobile during this time. I have always experienced tremendous service Everytime I've called for assistance .. For the most part... I have not been disappointed. But today I was blown away. I explained that I am self employed, and that the recent Covid19 scare has hurt my business deeply. So much I can't even pay my bill. I explained that my phone was an imperative part of my business and I can't produce without it. I then told her times have gotten so difficult that I can't even put together the minimum due to reinstate services.It was then that Em (rep) shocked me. She apologized for my service interruption, and then told me SHE WOULD TURN MY LINE BACK ON!!! FREE OF CHARGE (for the time being) she said she didn't know how long it would stay on... But hopefully long enough for me to find someone to hel
Sometimes, like our clothes, music, job, etc...our vehicle represents a character trait or set of personality descriptors.It might be the color or style, the type of fuel or lack thereof, an heirloom that remembers family passed, etc...Sometimes its exactly the opposite.Sometimes, like with dogs, we get vehicles that do not necessarily look like us but resemble ourselves in some manner.What say you?
They say a picture is worth 1,000 words and it made me think, how many words is a GIF worth? It's like, a bunch of pictures back to back played really fast but not quite a video. Anyway, I thought it would be fun to have a thread where we could kind of do something similar to what we have going on over at the Word Association thread. Someone will post a GIF and the next person will post another GIF that is related to the one above in some way. Get creative! It could be a GIF from a movie and the next person could post another GIF from that movie. It could be a GIF where someone is dancing, and the next person could post another dancing GIF. The possibilities are endless!! All are welcome to post as long as you pronounce it the correct way... who cares how the creator of the GIF says it, we all know he's wrong too.side note: Let's keep the GIFs family friendly. The internet is already full of stuff that isn't.I'll start it out with one of my all time favorite gifs!To post a GIFFind a GI
I recently bought a note 10 and note 10 plus. When I use smart switch to transfer data from my old S8 device to the note 10 and note 10 plus, everything is transferred except mms messages. It shows the picture is there, but it's blurred with an"! " in the center. When I tap it I get " file does not exist " I did the smart switch multiple times on both devices and it does it every time ... Has anyone experienced this problem? Any solutions?
If so, please noteThey advertise “The new 15GB International Pass includes 15GB of high-speed data to be used up to 30 days for just $50.” I would think most people would think that “up to 30 days” would mean the earlier of 30 days or when you reached 15GB of data, not the earlier of 30 days or when you reached the end of your billing cycle. Maybe you should say at the end “or at the end of your billing cycle, whichever comes first”.
Hey, Support Community! Today's the day -- Magenta Friday is here! You can find tons of details in our Deals space here on Support, or on the designated Magenta Friday page at T-Mobile.com! We've got a few details on recent device releases here, too. But enough about us -- we wanted to open up a thread to talk about not just Magenta Friday, but all the holiday shopping there is. Which deals are you watching? What are you planning to get at a great price over the next few weeks? Share the wealth -- figuratively and literally, if you have some savings tips to toss around! We want to hear what you're wishing for, getting or gifting this year! Will you participate in Black Friday, Small Business Saturday, Cyber Monday, Giving Tuesday, all of the above? Or are you going straight Buy Nothing? Tell us all about it below!
I would like to do a recommendation to this girl named Maria of your Slidell La location. I have never experienced such great customer service til I visited your store and asked how I could back up my files and have it transferred to my new device. She took time to assist me, explain how its done and talked about your newest promo for the all in, no taxes and fees. I was on a 35 plan, no data and she informed me that I can upgrade my plan to 40 and have data, since I am not much into internet but is starting to like the idea of being able to do so anywhere. I will be upgrading to unlimited data once I feel the need for it. She asked for a referral and I would be very happy to refer your store to my family and friends with this kind of experience. She valued me as a customer and your company is valuable to me having such a great employee like her. Keep up the good work.
Where does T-Mo inform customers that canceling any line of service excludes you from promos for 90 days?
I have several T-Mo lines, most of them I pay for. Several years ago, I took advantage of a promo for a tablet that gave me lifetime free data. I stopped using the tablet long ago, and in October decided to cancel the line -- it was free, and I never used it, I thought, so why should T-Mobile bother to keep it on my account? I called T-Mo customer service and did so, while at the same time I upgraded my voice lines to Magenta Max +. A couple of weeks later, I called to take advantage of a new phone promo, and after going through most of the process, was informed that I was ineligible because I had canceled a line and could not use ANY promo for 90 days. This even though the line I canceled was free, and canceling meant no revenue loss to T-Mo. I said I had not been informed of this when I canceled the line and would not have canceled had I known it, and was told by the CS rep (my “Expert”) that it’s T-Mobile’s policy. I asked how was I to know that, and was told sorry, it’s T-Mo
Just want to share my experience about "stuck in firmware update"The symptom : my LG V20 918 power was running low and I was taking a couple of pictures. On the 3rd one, it shutdown by itself. I tried to turn it back on, and "stuck in firmware update". I tried to use power charger for a few minutes and tried to go up and down 1. USB wifi. 2.power off. 3 ??? 4. back, based on the instruction, if you push power bottom very short, you can go up and down for one of those option. If push the power bottom long enough, it is supposed to let you excute one of those option. It didn't work. Frustrated for a while. I Swap out the battery with a 100% charged battery. Try again, going up and down for options, then try to excute the option by holding power bottom longer. It didn't work. Miracle light turn on above my head. I decided to operate on 3 bottoms on the phone,Wala! Finally, I held down the "up volume" key, and pushed the power bottom, while the option was selected as "power off", I was ab
combined over twenty-three or twenty-four years Sprint in there T-Mobile customer... HOUSTON WE NOW HAVE A MAJOR PROBLEM I'M ABOUT TO WALK HAVE HIM THE WAY I WAS TOLD WITH I NEED ADVICE ON HOW TO HANDLE THE SITUATION
So I had a payment arrangement set up I called the day before the payment was to be made because I wanted to pay it early I'm using a different card... The person went ahead and went into the system and did something where it was going to be customer will pee on their own recognizance recognizance or whatever so I just had to call in a log into my app and make it a pain on my own because I didn't know what time they were going to take the payment out of my account that was the reason for me paying it early. So payments made everything is good the next morning my service is shut off how's that possible I mean seriously I was on the phone with a rep they didn't have a g d clue what was going on they didn't respect the fact that I was needing my phone turned on so I could get ahold of a family member because at that time I was stranded and needing a ride. 24 years or so with Sprint and now T-Mobile maybe one time 23 years ago I had service disconnected one time and that was because I didn
I think you guys need to look at Lenovo's new phone that they came out for the gamers out there think its time to start a new line of gaming phones i know i would personally buy a new legion if you guys offered it they are worth the money and cheaper then most big phone brands with huge options
Hello Matthew Staneff, Callie Field,For those reading this post it is important for them to know the executives behind the poor customer service you are all receiving.Please contact the below listed persons concerning your experience with T-Mobile customer service.I am emailing you today to inform you of the experience I have with T-Mobile.I was a 30+ year Verizon customer.I transferred to T-Mobile with 3 lines for $90.00 including Netflix on us (Veteran Plan).Shortly after switching we went for a road trip 5 minutes away from our house my wife informed me she had no service.My wife returned to Verizon and my Aunt (3rd) line could not operate her phone because of her age.I contacted customer service and was told they could give me a plan for $45.00 and included Netflix if I were to stay with T-Mobile.Every month I have to call customer service to get the $45.00 honored and beg for the Netflix. They just take $5.00 each month.This past time they tried to get me to settle for a lower pla
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