Come hang out with us
- 118 Discussions
- 6,330 Replies
Subscriber not in service.
Hello everyone. I've been using a galaxy note 10+ for about two months. When people try to call me from a cell phone they get an error message "the subscriber is not in service." And my phone will still ring! Doesn't seem to to effect land lines. Just visited the store and a rep called support to file a ticket. We also completed a warranty exchange. We also swapped my sim into other phones and the problem followed. He also changed the sim, reset network settings and cleared call forwarding. Really need this to be resolved Asap.Also when calling into care they hang up on me!
what do i do now??
So this is a lengthy story and I will try to keep it short and sweet. So i ordered a pair of Samsung Live ear buds on July 11th, down payment made the same day and shipment notification was sent to me on the 12th with an anticipated delivery date of July 14th, I tracked it on the 13th and I thought it was strange that it was stuck in NJ and I was supposed to receive the item the next day ( i am in central PA) so I called T-Mobile and they said don't worry it will be delivered when it said it would but we will also be monitoring this for you as well. So 14th came and went and on the 16th I again called T-Mobile and the gentlemen I spoke with 3 way called USPS and they said they were waiting for UPS to transfer them to them. He then said he would submit a request to have the insurance pay the buds off and he will reship me a pair overnight so I would have them the next day and he would call to follow up with me, next day came and nothing was delivered so again I called T-Mobile and this
What happened to T-Mobile
Is it me or anyone else notice the Quality of T-mobile has really gone Down.Service, software, help, contracts, phones, etc.,etc... has really went to S#!T.I just recently purchased a new phone after 4 yrs and I’ll tell ya, nothing but glitches or you click on something and the wheel turns for hours but nothing opens, wtf. And now, I feel i’m being watched through my camera, because when developers mode is open, Video Call Effect is running with no way of turning it off. I stop it but it just restarts itself….smhI’m tired of spending this much money for junk….Oh, and lets not forget, you reach out to someone and get no response...Bunch of BS
I think you guys need to look at Lenovo's new phone that they came out for the gamers out there think its time to start a new line of gaming phones i know i would personally buy a new legion if you guys offered it they are worth the money and cheaper then most big phone brands with huge options
Hotspot on phone line
I’m on a Simple Choice plan and over the years with promotions I’ve racked up a number of lines that I simply don’t use. They’re free so I’ve held onto them and I don’t really want to change my plan.My question is now that Tmobile has rolled out 5G, can I simply pop one of the SIMs for a line that I don’t use into a hotspot device and run with it? I understand I’d only have 6GB of “high speed” data per line and I’m ok with that. I’m rarely home and have multiple lines if needed. Internet through the cable company is almost $80 a month.Debating if I should get a new phone and use the hotspot feature on it or if I should just buy a hotspot which would probably get better reception.
I received these survey questions earlier today at 3:43 PM because I had just set up a payment plan for my account. T-Mobile Free Msg: How did we do when you spoke with us on Oct 12? To opt out of the survey reply STOP. Survey information will be stored - t-mo.co/Privacy How likely are you to recommend T-Mobile to a friend, on a scale between 0-10 where 0 = Not at all Likely and 10 = Extremely Likely? It was from “1112” which is a number that I recognized from prior survey questions. I then received this message at 4:11 PM EMERGENCY ALERT: DO NOT respond to T-MOBILE, AT&T and Verizon SURVEYS. Message contains virus that may obtain your personal details that can be used in fraudulent activities. You may report any surveys that you received at www . usa . gov #3205829 advisory from Department of Homeland Security It was from (513) 399-8561 which is a number I don’t recognize. I’m not sure, but I believe the second one is the scam. Thoughts?
just a question
Why is it that I work for metro by T-Mobile and have zero health benefits I have absolutely nothing that T-Mobile offers as far as benefits 401(k) paid time off none of that I work in Evansville Indiana I’m just really curious on why says on your website hear that your offer all this stuff and it’s supposed to be available to us at Metro so why does nobody at my company have it
Telecoms. Time to step up!
With the corona virus disrupting lives of countless americans every day it's time telecoms step up and do away with data caps, data throttling and limits on texts and calls on ALL plans. People are going to have to be on their devices more than ever now with people working and doing school from home and people staying in contact with friends and loved ones in quarantine. A good gesture is to do away with the aforementioned restrictions. I know most plans are "unlimited" but a throttling over 50 gigs (or whatever limit depending on plan/carrier) is in fact a data cap/limitation. Are kids supposed to stay up til the wee hours to do school work so they are not doing it during times they would be throttled? Will families have to allocate time of day for members to be online as to not slow down speeds? Some of these things can't be helped (reception etc) but telecoms need to do their part here. As a T Mobile customer I'm looking to my telecom to step up and be the first. I ask all customers
Asking politely for some help
Hi to all!T-mobile is doing a Hearthstone pack giveaway and if anybody is willing to take a minute or two of their time to go to this link and redeem the code and message me it, I'd be super grateful!(Also I'm a lifetime f2p in the game)I can redeem as many as I get, so the more the better!Thanks in advance!https://deal.t-mobiletuesdays.com/blizzard1208
unsolicited SMS raffle notification
Every one in a while I get a SMS txt informing me that I have won a raffle with the prize being either cash, account credit or devises. I figure they are fraudulent as I try not to enter raffles or contest on a regular basis. I do not respond and typically just delete. But, is there a way deter these messages or confirm the validity?
COVID-19: How's everyone doing?
I just wanted to check in and see how everyone was doing in these uncertain times. Is everyone doing ok? Do you have plans or tips for getting the most out of social isolation? What's the biggest change for you? How are you staying active? Just don't share any personal info like your address 😊 My family is doing alright, mainly nervous because we don't know how long this will last. I'm used to working from home, but it's a new experience for my wife so she's adjusting. I've got some chores I've been putting off, like cleaning out the computer and doing some maintenance on the car, so I'm trying be productive. I'm going to miss trivia night though, that was my zen. I think my dog will be happy at least, he'll be going on more walks as we try to stay moving and avoid cabin fever!
Any reason not to get the LG Aristo 5? Or should I get a used phone?
My LG G3 just died and I can’t get it to work at all. I’m thinking it’s a hardware problem. (There’s no response whatever I do. I took out the battery, held the power button for 15 seconds and popped the battery back in. Nothing. I tried holding the power button and down volume buttons. Nothing. I’ve tried all three of my spare batteries. Nothing. I’ve tried charging it for several hours. Nothing.)Anyhoo, I decided to start looking for another phone.The things I like about my G3 that died:Headphone jack. FM radio app that’s acutally a radio. Being able to change batteries. I have one app that is Android only.I can’t seem to find a phone with FM radio and changeable batteries. I think the LG Aristo 5 should work for me, but I don’t know what I’m not getting with a more expensive phone.Any suggestions or am I on track?
What do you think of the new look?
Hey all! Just wanted to jump in and see what you thought of the new look! Also let us know if anything isn't working right. Here's a couple things we know about and are working on: Badges for specific actions, like commenting a number of times, won't show until you do the action again. Points totals for previous contributions are not accurate. Not all badges are available, including the holiday badges.
Already have an account? Login
Social LoginLogin with T-mobile ID
Login to the community
Social LoginLogin with T-mobile ID
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.