After being insulted twice today by 2 different Tmobile employees (one in store and one manager in customer service), I am struggling to find a reason to stay with Tmobile. I have been with Tmobile for 10 years and have never been treated this bad.
Best answer by tmo_lauren
Marissa has been entirely accommodating to your experiences and acknowledged we welcome all feedback. That definitely rings true with all of the employees here on support site, so you definitely don't need to say you won't post your experiences! We want to know what's going on!
I do have to say I am a bit at a loss for what we can offer in the way of devices at the moment, however. No news on the Note 7 availability yet, and frankly I'm not holding my breath. As for why everyone is mentioning the Note 4, it's one of the few options in your narrow parameter of needs and considered to be a great phone overall! While we don't carry it directly as you pointed out, there are sites it is easily available as was also pointed out!
That said, if it's not for you for the swipe scan you mentioned, or any other number of reasons, we are sort of left at an impasse. It seems at this time we don't directly carry any devices that fit all your needs with the Note 7 out of commission. We do however welcome unlocked devices, which I welcome you to explore and you're encouraged to ask any compatibility questions you may have if finding suitable candidates.
Again, I apologize for any previous issues in stores, but know we're here to continue helping as needed. If you have any questions about any devices, don't hesitate for a moment to ask!