Hello,
I would like to see an improvement in the Custer care being given by T Mobile representatives over the phone. Every time I call I am given conflicting information. An representative may tell me if you suspend your line you won't accumulate charges. Then when I get a bill another representative will tell me I was orginally misinformed. A small amount of above and beyond to find solutions. A large amount of representatives do not. Today I was on the phone with a supervisor Henry (employee number 12471686) and he continued to inform me that their was no way he could continue to accommodate me as the prior representative was because what she did was incorrect. He did not agree with the credit that the previous representative placed on the account. (She gave me a credit, restored my line, and was allowing an arrangement for the balance.) She siding realize I could not make the arrangemen myself online. So I called back. Henry didn't agree with her decision so he refused to try or give an effort to complete the accomidation of an arrangement for the balance. He kept referring to "what my financial situation would allow" which is very rude. In the past few months I dont feel wanted or cared for by the representatives. I do want sympathy. I want respect and good customer service. I hope this is seen by someone who can make the needed changes. Thanks
