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Tmobile app not working for prepaid.

  • 18 December 2019
  • 12 replies
  • 4725 views

does the t mobile app work for prepaid customers? i just got a prepaid plan yesterday and when i try to log in to the app, it says “sorry, something is not quite right here. unfortunately the t mobile app is not available at this time due to technical difficulties. please try back later.”

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Best answer by tmo_lauren 20 December 2019, 15:10

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Prepay customers have been complaining about lack of app support on these forums for three years now.  I doubt it will ever see the day. 

It’s strange how a $151 billion company still hasn’t fixed this issue…

New Prepaid customer here, and just reading up on here how long the T-mobile app hasn’t been working with prepaid. Still no change with the update released last week. Is this a joke?? How hard can it be to make this work? That’s quite the turnoff.

In my past present I neglected on compose I can get to my record on line. I ordinarily go this course to add assets to my prepaid record. I utilize a Mastercard, and two or three minutes I get an email showing my receipt. I STRONGLY propose checking the "short codes". For my situation there are just 5 codes, and I have thought of them down for reference.

In my past present I neglected on compose I can get to my record on line. I ordinarily go this course to add assets to my prepaid record. I utilize a Mastercard, and two or three minutes I get an email showing my receipt. I STRONGLY propose checking the "short codes". For my situation there are just 5 codes, and I have thought of them down for reference.

Userlevel 4
Badge +11

Your message answered why I no longer have the T-Mobile app. “Web solution is slow” and “has issues”. I can do everything on my computer, and I can use ”The Short Codes”. I only use my V30 for calls and as a “jukebox” (I have over 2700 audio mp3s in my microSD card). When i first came to T-Mobile some years ag as a $3 a month plan I had access to the app, but it was taken away from us prepaid account customers several months later. Thanks for your comment.

Why have you not got an app for the prepaid customers? 

The web solution is slow and have issues.

Userlevel 4
Badge +11

In my previous post I forgot to write I can access my account on line. I normally go this route to add funds to my prepaid account. I use a credit card, and in a couple of minutes I get an email showing my receipt. I STRONGLY suggest checking the “short codes”. In my case there are only 5 codes, and I have written them down for reference.

I just joined with the prepaid account and am having the same issue

Userlevel 4
Badge +11

Believe me, it's been longer than a year! I had to use the site with my computer, and it works well for all that I had to do. There are the "short codes" that work for me.

Badge +3

The T-Mobile app doesn't work for prepaid customers, period!

FOR A YEAR, the app kept displaying a screen "Were not ready for you yet." Really? AN ENTIRE YEAR?

NOW, it says "Something isn't right..." I'll say.

Userlevel 4

Hey there!

Depends on the rate plan and type of prepaid services. I would suggest reaching out to care directly so they can verify if your account is eligible, and if so, why it's not working!

-Lauren

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