User feedback survey!

Lauren: I answered the 7 questions. But when I got to the end I just shook my head and "X"ed out. I am still getting the over-popped up ForeSee Survey. Again, I am asking as big as T-Mobile is  can't the big T find another source? I have a Walgreens' account. They also use the ForeSee Survey. It asks just once and doesn't opo up again.

By no means was I attacking you. Hasn't this problem been around for over a year? I have an online account with Walgreens. The survey pops up only once, and it doesn't pop up twice. Sorry my comment may have been a little mean.

I didn't mean to miss your earlier question! Thankfully it had not been around anywhere near a year, probably closer to a month that the pops were so frequent.

Are you still receiving an over than normal number? They are reporting it as fixed now, and we as staff haven't been experiencing the issues any longer! 😀

And for the account site not working, are you referring to my.t-mobile.com?

-Lauren

If you are still getting a ton of pops, can you try clearing cookies?

We have been trying to replicate getting additional ones and are not. Around the time I was going back and forth with you on this, we were getting them on every page, but I haven't had one today at all.

And kudos to the app 😜 But I'd like to help get as much as we can in working order!

-Lauren

That helps a lot, yay. 😊

Thank you!

-Lauren

I got the ForeSee survey earlier and just finished taking the SurveyMonkey one.  This is a great little community!

I've been a long time customer with Tmobile and will no longer be using Tmobile for accessories as you no longer offer 24 month pay off option on them. I honestly believe customers who have had long time good standing accounts should not have to deal with this change. I got alot of items from you guys over the years and will no longer be going to Tmobile when i need accessories. Your offers were amazing and everytime i paid something off i wanted something else- now I have to pay 175 down to get headphones. It just seems like tmobile doesn't value customers who have been using their service for many years. This totally should have only been applied to newer accounts. But then again... Who am I to tell you how to run your business ..

I've been a long time customer with Tmobile and will no longer be using Tmobile for accessories as you no longer offer 24 month pay off option on them. I honestly believe customers who have had long time good standing accounts should not have to deal with this change. I got alot of items from you guys over the years and will no longer be going to Tmobile when i need accessories. Your offers were amazing and everytime i paid something off i wanted something else- now I have to pay 175 down to get headphones. It just seems like tmobile doesn't value customers who have been using their service for many years. This totally should have only been applied to newer accounts. But then again... Who am I to tell you how to run your business ..

dc5fan wrote:
I get a big kick out of Consumer Cellular wit a $25 a month plan. 

I got my mother on Walmart Family Mobile's $24.88/mo plan.  She uses the heck out of her minutes, because there's no home phone.  She doesn't text (she thinks Facebook Messenger is "text" because I conned her into the tablet scene first), but has blown through her gig or so of data when she was in the hospital (because nobody thought to connect her phone to hospital wifi until after she got notices she was almost out of high speed data).

For @chaz1219​, I used T-Mobile's accessory financing exactly once.  It was for one of the LG wireless earbud thinggies.  It was very handy.  And, I just pulled up T-Mobile's site for accessories, and it is showing a financing price over 12 months (not 24, as in your post).  I can't remember the term of my financing, but, as long as you have the available credit on your account, you should be able to finance an accessory.

I've had a ZTE MF-64 hotspot for over 6 years now, and I haven been able to access my account with it since you changed your website 2 years ago. I had a long conversation with a software tech to see if they can figure out how to fix it, but still nothing.  Why don't you  just put back the old software pages for those users. I have to use somebody else's computer to get access to my account, as going through my hotspot is useless.  I can't enter my financial data to pay my account or anything.

Also the feedback links don't work either, so I can't say any feedback on them.

And about your data breach, thanks a lot, because the hackers attempted to clean out my bank account, of $124, with nearly $400 in transactions, overdrawing it. I actually watched them do it while accessing my bank account. I caught it before my bank did.  Now I have go through that hassle to get a new card, and set everything up all over again.  Your free credit protection program ended 2 days before they used my card numbers just now on 6/2/2020, and you didn't give me any warning about your data breach. These hackers are still using our data to steal our money.  I know there's no crying over spilled milk, I had to trace down how they got my card numbers, to you. I chewed out your former CEO about the bad problems in T-Mobile, and he quit because of me. They're still not fixed.

Look, I'm a computer engineer, and I've got experience running a business, perhaps I should become your new CEO, and really fix things that way they should,

And were is my free high speed internet, because your service is way too over priced, compared to the rest of the world. At least increase out throttled speed to maybe 100KB/s, this 14KB/s is nearly useless. I know you have the bandwidth capacity, but really how long are you going to force us to pay $5/GB of data, when the world gives it to us for pennies?  Free Broadband is a right, especially since we are forced to live with this pandemic. We can't pay for this any more. I need this to run my business too, and out kids need it for education, and we all need it to survive now. Stop restricting our bandwidth. We're paying for it, give us our money's worth.

Whatever seems to have happened to the moderation flag, seems to be incredibly broken over the last couple of days.

Y’all should give Apple gift cards on Tuesdays y’all need to step up the rewards for real man😤🥱

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