User feedback survey!


Userlevel 5

Hello T-Mobile Support users!

We would love to get your feedback on our site overall, so we've created a handy dandy little survey for you to fill out! It's primarily multiple choice, only 7 questions, and should take you less than 3 minutes to complete! 😊

Please feel free to fill out the survey, we'd really appreciate it! If you prefer to provide your feedback here, please don't hesitate to provide any! Our goal is to improve the site and we'll take the feedback through any means!

T-Mobile Support Users Feedback Survey

-Lauren


24 replies

Userlevel 6
Badge +13

I chimed in with the survey.  I like this forum for a lot of reasons, but the most important being, the regular inhabitance.  Good people can make or break a place, including a forum.  This forum has some awesome regular members and employees! 

im tired of your apple support bullshit i wait on the phone to be transfeered and your apple help just hang up this is the third time this happend after waiting 30 mins on hold this is something apple support does when they dont wanna help its a trick and they lie and tell you i couldnt hear you im tired of t mobiles bullshit

Y’all should give Apple gift cards on Tuesdays y’all need to step up the rewards for real man😤🥱

Userlevel 6
Badge +14

@Asertheeraser thanks for coming to the site and giving us feedback. This thread is for feedback about this Community site specifically. I’ll still pass along your feedback to the right folks on the T-Mobile Tuesday team. Thanks!

Userlevel 6
Badge +13

Whatever seems to have happened to the moderation flag, seems to be incredibly broken over the last couple of days.

Userlevel 5
Badge +11

Lauren: I answered the 7 questions. But when I got to the end I just shook my head and "X"ed out. I am still getting the over-popped up ForeSee Survey. Again, I am asking as big as T-Mobile is  can't the big T find another source? I have a Walgreens' account. They also use the ForeSee Survey. It asks just once and doesn't opo up again.

Userlevel 5

I totally understand where you are coming from, and we're still trying to work on it with Foresee to figure out a way to stop it. 😥

As for finding another source, that's not my department directly, but I know for a lot of things like that there are contracts and other pieces involved that make the wheels of change pretty slow.

That said, I am gonna keep doing what I can.

-Lauren

Userlevel 5
Badge +11

By no means was I attacking you. Hasn't this problem been around for over a year? I have an online account with Walgreens. The survey pops up only once, and it doesn't pop up twice. Sorry my comment may have been a little mean.

Userlevel 5
Badge +11

I see ForeSee is probably using an updated version of their survey. Walgreens has the same one. Also noticing that it is popping up once. On another note the T-Mobile app appears to be working, but the site for accounts isn't. I sure they are working on that too.

Userlevel 5

I didn't mean to miss your earlier question! Thankfully it had not been around anywhere near a year, probably closer to a month that the pops were so frequent.

Are you still receiving an over than normal number? They are reporting it as fixed now, and we as staff haven't been experiencing the issues any longer! 😀

And for the account site not working, are you referring to my.t-mobile.com?

-Lauren

Userlevel 5
Badge +11

Yes to he first question, and no to the second. However the appearance has changed back to the original. The "account status" still is not working. Hey! But the app sure is doing a great job! Thanks for asking.

Userlevel 5

If you are still getting a ton of pops, can you try clearing cookies?

We have been trying to replicate getting additional ones and are not. Around the time I was going back and forth with you on this, we were getting them on every page, but I haven't had one today at all.

And kudos to the app 😜 But I'd like to help get as much as we can in working order!

-Lauren

Userlevel 5
Badge +11

Lauren: I cleared cookies for both in my laptop and Google. The amount of pops has gone down to 1 that comes early when on the site. Hope that helps.

Userlevel 5

That helps a lot, yay. 😊

Thank you!

-Lauren

Your site just made me reset my password because it was old, and then you e-mailed me "Oops! You out-passworded yourself this time..."

which came off as a bit obnoxious, to be honest!

Userlevel 6
Badge +13

I got the ForeSee survey earlier and just finished taking the SurveyMonkey one.  This is a great little community!

Userlevel 5
Badge +11

Yes! It is!

I've been a long time customer with Tmobile and will no longer be using Tmobile for accessories as you no longer offer 24 month pay off option on them. I honestly believe customers who have had long time good standing accounts should not have to deal with this change. I got alot of items from you guys over the years and will no longer be going to Tmobile when i need accessories. Your offers were amazing and everytime i paid something off i wanted something else- now I have to pay 175 down to get headphones. It just seems like tmobile doesn't value customers who have been using their service for many years. This totally should have only been applied to newer accounts. But then again... Who am I to tell you how to run your business ..

I've been a long time customer with Tmobile and will no longer be using Tmobile for accessories as you no longer offer 24 month pay off option on them. I honestly believe customers who have had long time good standing accounts should not have to deal with this change. I got alot of items from you guys over the years and will no longer be going to Tmobile when i need accessories. Your offers were amazing and everytime i paid something off i wanted something else- now I have to pay 175 down to get headphones. It just seems like tmobile doesn't value customers who have been using their service for many years. This totally should have only been applied to newer accounts. But then again... Who am I to tell you how to run your business ..

I've been a long time customer with Tmobile and will no longer be using Tmobile for accessories as you no longer offer 24 month pay off option on them. I honestly believe customers who have had long time good standing accounts should not have to deal with this change. I got alot of items from you guys over the years and will no longer be going to Tmobile when i need accessories. Your offers were amazing and everytime i paid something off i wanted something else- now I have to pay 175 down to get headphones. It just seems like tmobile doesn't value customers who have been using their service for many years. This totally should have only been applied to newer accounts. But then again... Who am I to tell you how to run your business ..

Userlevel 5
Badge +11

In a way I know where you are coming from. Me, I'm a tightwad thanks to my wife! I consider myself a "T-Mobile stepchild". I don't see any reason to buy $1000 phones. However, if money is burning a hole in your pocket go fer it! I purchased a Stylo 3 Plus in Dec '17, and replaced it with a 2-year-old V30. What a bargain! And the $3 a month prepaid account has been very good to me. As far as looking for a new home it ain't happening. I get a big kick out of Consumer Cellular wit a $25 a month plan. I don't do messaging or texts. Sometimes I don't use all of my minutes. have been having great luck with CS, even thought they might live in the Philippines. Back in the 60's when I was an Air Force brat there were several AF NCOs who took Filipino women as their wives. There are some members here whose expertise is really good for accessory info.

Userlevel 6

dc5fan wrote:

I get a big kick out of Consumer Cellular wit a $25 a month plan.

I got my mother on Walmart Family Mobile's $24.88/mo plan.  She uses the heck out of her minutes, because there's no home phone.  She doesn't text (she thinks Facebook Messenger is "text" because I conned her into the tablet scene first), but has blown through her gig or so of data when she was in the hospital (because nobody thought to connect her phone to hospital wifi until after she got notices she was almost out of high speed data).

For @chaz1219​, I used T-Mobile's accessory financing exactly once.  It was for one of the LG wireless earbud thinggies.  It was very handy.  And, I just pulled up T-Mobile's site for accessories, and it is showing a financing price over 12 months (not 24, as in your post).  I can't remember the term of my financing, but, as long as you have the available credit on your account, you should be able to finance an accessory.

Userlevel 5
Badge +11

Enjoy your Mom! I lost both of mine (stepmother and mother) a couple of years ago. My wife and I tried FB some years back. When we dropped FB there were several thousand Baby boomers who did the same. It wasn't safe. I tried TWITTER, and that was a mess. I didn't know that I was supposed to use another email address. I bet you taught her well! Glad she's enjoying it!

I've had a ZTE MF-64 hotspot for over 6 years now, and I haven been able to access my account with it since you changed your website 2 years ago. I had a long conversation with a software tech to see if they can figure out how to fix it, but still nothing.  Why don't you  just put back the old software pages for those users. I have to use somebody else's computer to get access to my account, as going through my hotspot is useless.  I can't enter my financial data to pay my account or anything.

Also the feedback links don't work either, so I can't say any feedback on them.

And about your data breach, thanks a lot, because the hackers attempted to clean out my bank account, of $124, with nearly $400 in transactions, overdrawing it. I actually watched them do it while accessing my bank account. I caught it before my bank did.  Now I have go through that hassle to get a new card, and set everything up all over again.  Your free credit protection program ended 2 days before they used my card numbers just now on 6/2/2020, and you didn't give me any warning about your data breach. These hackers are still using our data to steal our money.  I know there's no crying over spilled milk, I had to trace down how they got my card numbers, to you. I chewed out your former CEO about the bad problems in T-Mobile, and he quit because of me. They're still not fixed.

Look, I'm a computer engineer, and I've got experience running a business, perhaps I should become your new CEO, and really fix things that way they should,

And were is my free high speed internet, because your service is way too over priced, compared to the rest of the world. At least increase out throttled speed to maybe 100KB/s, this 14KB/s is nearly useless. I know you have the bandwidth capacity, but really how long are you going to force us to pay $5/GB of data, when the world gives it to us for pennies?  Free Broadband is a right, especially since we are forced to live with this pandemic. We can't pay for this any more. I need this to run my business too, and out kids need it for education, and we all need it to survive now. Stop restricting our bandwidth. We're paying for it, give us our money's worth.

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