Website design needs updating

  • 26 June 2019
  • 4 replies
  • 395 views

The website was updated a couple years ago. The new design is slow, not user-friendly and very unappealing. It seems like it was a scaling down, but the new design is challenging to use. It is like web design 101.


4 replies

Exactly. Just trying to pay my bill, no place to add payment method, circular support, no where to add comments, I am having to talk to the Community instead of the company. 

Userlevel 7
Badge +14

Exactly. Just trying to pay my bill, no place to add payment method, circular support, no where to add comments, I am having to talk to the Community instead of the company. 

 

 

if memory serves the TMO site here itself has always been peer to peer with a few agents strolling through to keep order...however any assistance needed and you will need to contact TMO via FB, Twitter or call in.

I logged in to my tmobile account for the first time in 12 years and the website still sucks. I also found out that some strange phone is registered to my account and there’s no way to change it. It’s really no surprise, Germans have no concept of customer service. I know, I lived there for 13 years.

Which Design I like the current website design simple and Attractive User Interface and navigation looks so good just like other website.

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