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Hello T-Mobile Support users!We would love to get your feedback on our site overall, so we've created a handy dandy little survey for you to fill out! It's primarily multiple choice, only 7 questions, and should take you less than 3 minutes to complete! 😊 Please feel free to fill out the survey, we'd really appreciate it! If you prefer to provide your feedback here, please don't hesitate to provide any! Our goal is to improve the site and we'll take the feedback through any means!T-Mobile Support Users Feedback Survey-Lauren
Hello everyone. I've been using a galaxy note 10+ for about two months. When people try to call me from a cell phone they get an error message "the subscriber is not in service." And my phone will still ring! Doesn't seem to to effect land lines. Just visited the store and a rep called support to file a ticket. We also completed a warranty exchange. We also swapped my sim into other phones and the problem followed. He also changed the sim, reset network settings and cleared call forwarding. Really need this to be resolved Asap.Also when calling into care they hang up on me!
does the t mobile app work for prepaid customers? i just got a prepaid plan yesterday and when i try to log in to the app, it says “sorry, something is not quite right here. unfortunately the t mobile app is not available at this time due to technical difficulties. please try back later.”
I just wanted to check in and see how everyone was doing in these uncertain times. Is everyone doing ok? Do you have plans or tips for getting the most out of social isolation? What's the biggest change for you? How are you staying active? Just don't share any personal info like your address 😊 My family is doing alright, mainly nervous because we don't know how long this will last. I'm used to working from home, but it's a new experience for my wife so she's adjusting. I've got some chores I've been putting off, like cleaning out the computer and doing some maintenance on the car, so I'm trying be productive. I'm going to miss trivia night though, that was my zen. I think my dog will be happy at least, he'll be going on more walks as we try to stay moving and avoid cabin fever!
Hello there fellow T-Mobilites!As we were sorely lacking a thread to say hello and introduce yourself, I figured I'd whip one up. 😊 Feel free to just pop in and say hello if you're new here, or even if you're an old timer. I also borrowed a few questions from "Inside The Actor's Studio" to get to know everyone a little better. I'll start:What phone are you using?Where do you live?What is your favorite word?What is your least favorite word?What makes you happy?What makes you sad?What profession other than your own would you like to attempt?What profession would you not like to do?
I'm not exactly sure all of what goes into the points levels, but @gramps28 has reached the 2,000 point milestone for their contributions to helping T-Mobile customers and forum visitors. Congratulations and keep up the superb Magenta awesomeness, gramps28!
I see you are forcing a medical mandate that is unconstitutional deemed by SCOTUS…. I will not do business with a company that forces their employees to loose their jobs over A Vaccine….That does not work . Your company only gets 75 dollars a month out of me . That will be 75 dollars to someone else now...
I received these survey questions earlier today at 3:43 PM because I had just set up a payment plan for my account. T-Mobile Free Msg: How did we do when you spoke with us on Oct 12? To opt out of the survey reply STOP. Survey information will be stored - t-mo.co/Privacy How likely are you to recommend T-Mobile to a friend, on a scale between 0-10 where 0 = Not at all Likely and 10 = Extremely Likely? It was from “1112” which is a number that I recognized from prior survey questions. I then received this message at 4:11 PM EMERGENCY ALERT: DO NOT respond to T-MOBILE, AT&T and Verizon SURVEYS. Message contains virus that may obtain your personal details that can be used in fraudulent activities. You may report any surveys that you received at www . usa . gov #3205829 advisory from Department of Homeland Security It was from (513) 399-8561 which is a number I don’t recognize. I’m not sure, but I believe the second one is the scam. Thoughts?
Hey all! Just wanted to jump in and see what you thought of the new look! Also let us know if anything isn't working right. Here's a couple things we know about and are working on: Badges for specific actions, like commenting a number of times, won't show until you do the action again. Points totals for previous contributions are not accurate. Not all badges are available, including the holiday badges.
The codes they now give out are not good on all Redbox titles even though the app doesn't say so. Basically if the movie is popular the codes won't work to get it for free, confirmed with Redbox they claim it's new releases but it is only some movies in particular that they just don't want to offer with a free coupons when they can get money for them.
I got an upgraded phone and put my old SIM in, but it only recognizes the card about half the time. I either get an invalid SIM error message or no SIM detected at all. The door is all the way shut, there is no carrier update pending, and restarting my phone only works sometimes. Do I have to link my new phone to my account somehow, or is this a hardware issue? The new phone is an iPhone 8. Thank you!
Hello,I would like to see an improvement in the Custer care being given by T Mobile representatives over the phone. Every time I call I am given conflicting information. An representative may tell me if you suspend your line you won't accumulate charges. Then when I get a bill another representative will tell me I was orginally misinformed. A small amount of above and beyond to find solutions. A large amount of representatives do not. Today I was on the phone with a supervisor Henry (employee number 12471686) and he continued to inform me that their was no way he could continue to accommodate me as the prior representative was because what she did was incorrect. He did not agree with the credit that the previous representative placed on the account. (She gave me a credit, restored my line, and was allowing an arrangement for the balance.) She siding realize I could not make the arrangemen myself online. So I called back. Henry didn't agree with her decision so he refused to try or give
I used to get regular security patches on my S9 with no problem. For the past few weeks, all I get is a spinning wheel followed by a "Can't connect to T-Mobile update service" message. T-Mobile phone help pushed me off to Samsung (even though I told them I have no difficulty connecting to Google's update servers for my Android apps). Samsung told me to go to one of their authorized repair shops for a complete "flash" restart. The repair shop did this (and it took me hours to get my phone back in working order), but the very next day I once again could not reach the T-Mobile update server. For now, I have no way of knowing if I will be able to download an update even if T-Mobile gets around to it.
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