Ok so I'm calling back for the Trillionth time and I get Ben operator # 4024197 and he hangs up in my face! Customer service is not a priority here !
1 of 1 people found this helpful
Closing an account is just that. Closed. Terms of the agreement state that all money owed is due at time of account closure. You'll have to speak with the credit bureaus and the collections agency. Your debt has been sold to them.
1 of 1 people found this helpful
Welcome to our Support Community! I'm sorry we're meeting on these terms. I understand the need to get this account off of your credit report ASAP. I recently purchased my first home and I know all the hoops one has to jump through with the bank. It sounds like some misinformation was provided as you have unfortunately had to find out the hard way. Once an account is canceled, you'll receive one final bill. Canceled accounts are not eligible for payment arrangements or extensions and can be send to collections at any point once the account is past due. You were clearly advised otherwise or perhaps we may not be in this situation. There are obvious opportunities to improve procedural knowledge as well as customer service. I'm truly sorry that you were hung up on. That shouldn't have happened. In the end, I know you need this taken care of. I recommend reaching out to our T-Force team via social media as they can provide support with secure access to your account.
Hello, sorry we are meeting on these terms as well, but here we are lol.
Yes I was totally mislead, and even since on my more recent calls, I have
received disparaging information with an array of answers all leading to
different destinations. So from your knowledge of Tmobile procedure and
protocol, how and to whom do I approach about the deletion, I'm done crying
over spilled milk I just need to build a bridge over it with a deletion
from the credit bureaus
So I had a "pillar" snn_555 reply but in a way I couldn't Reply to his
reply. He tries to tell me that at the time you close your account the
entire balance is due at that moment. First that is a lie, if you are in a
contract and you cancel as long as you pay the entirety of bill for
services and or goods received you DO NOT HAVE TO PAY EARLY CANcELLATION
FEES TO ANY PROVIDER OF GOODS OR SERVICES IF YOU WERE NOT SATISFIED WITH
SAID GOODS OR SERVICES.
2nd. He had absolutely no knowledge of the verbage in the FCRA of 1970,
which forces a creditor or lendor to be both candid and forthright in their
collection and reporting of all information regarding consumer credit. And
multiple Tmobile employees told me that to keep the account active make
small payments while I waited on my rebate from.new carrier and the account
would not report late or hit collection, just active. This also violates
Deceptive Trade Act . I was given misinformation about Tmobile reporting
practices as regarding to account status changing and timing of reporting.
3. Nor did this "pillar" exhibit any knowledge of the CCA or consumer
credit act. So obviously he is sending mindless replies to rack up "pillar
points". You must fully disclose your practices and policies in writing and
reproduce said policies when asked by a consumer, also see Right to Know
Act and it's addendums. Further, he exhibited no understanding as to the
absolute requirement of 100% compliance per federal laws and the UCC /
uniform commercial code
I simply read the fine print. I don't get points for pointing that out.
spartanphysique17, We understand why you are mad, we do. Now, did you even take the time to read T-Mobile terms and conditions and the EIP arrangement? The reason why I asked is because it does read what would happen if the account gets closed. Also you stated that you port out to another carrier, which cancels the line on tmobile. And I know for a fact that the company that is doing the port in has to explain how it works and that it may cancel the account with the other carrier. Also when you started service with t-mobile you agreed and acknowledge that you read the T-Mobile terms and conditions and the EIP arrangement , if not service would have not active in the first place. Now @tmo_amanda has advised you to go T-Force. They may be about to get a solution to your issue on hand.
Thanks for the reply, my issue wasn't in policies, my quarrel stems from
misinformation. I knew the account was cancelled. But, I asked my options
on settling the balance, and was told by multiple representatives to just
keep it active by making small payments, as I stated. So it appears many;
too many Tmobile CSR don't know company practices and procedures. Federal
law demands 100 % candid response to anything involving consumer credit.
But at any rate that part is over, and from my searches this is pretty
common and it's a tragedy to be honest. In our free market economy credit
is better than money, and people are having thier credit impacted, which
affects obtaining jobs, car insurance, housing, just to name a few.
What is T-Force? And how do I access it?
To get in contact with t-force click on this link: Contact Us and click on message us button, just as tmo_amanda stated. Please try to have the following information handy: ( it's not needed but it will help to get to the bottom of things)
How many times you called Customer care? Who told you the wrong information? The times and dates when you made the calls. What they told you. The more information the better the change to get a solution quicker,
Also you can write to them, but you have to take in mind that it takes more time do to you are mailing letter back and forth.
Thanks a mill, I'm on it!
I reached out to Tforce, but it was to no avail. So I'm still searching for
spartanphysique17, I appreciate you getting back to me as well as trying to work this out via T-Force. I truly wish I had more suggestions for you to get this handled as I know it's very important in the home buying aspect as well as the principle of being provided accurate information. At this point, the only step left would be to open a dispute with the credit bureau(s) that have the T-Mobile account listed.
Thanks for your reply, I sent a few emails to the CEO's office and got
correspondence on Friday, so a resolution is in the works.
Thanks for your effort Amanda..true pillar!
Fantastic! Thanks a million for the updates! I wish you the best of luck with the new home