SM-G930F suddenly spotty service - can receive things in Digits, but not on phone


    Are there any ongoing issues with this model and T-Mobile's network? I've had this phone since the S7 came out and I've NEVER experienced any issues until about a month ago. Now I'm having very spotty service. I can receive calls, SMS, and MMS, but I don't receive all of them on my phone. I do receive all of them on Digits, so there has to be something going on with the delivery from T-Mobile to my phone via their network.


    When I have a group text with friends, I might receive all of the texts, or I might receive half of them, or none of them! The same goes for SMS and calls. Today my phone rang on Digits, but my actual phone didn't ring even though I had four bars of service. I routinely don't get one friends texts on my phone, but I get them in Digits.


    I started a case with T-Mobile by calling in and the latest update I got from a voicemail said that "there was something wrong with service to my phone in my area and that the engineering department is working on fixing it". Has anybody else been having these issues? I'm asking on this site because I can never get through to the one T-Mobile rep that was very helpful and started my case. I had to reset my APN about four times with four different people before a rep sent my case to engineering. But, still no useful info back and it's been a week (SLA was quoted at two days).


    Phone stats:

    • Model
      • SM-G930F
    • Firmware
      • Latest version of ZTO (so I can use SamsungPay easily)
      • Just updated today, so maybe this fixes it, but we'll see
    • OS
      • Nougat
        • NRD90M
    • Mobile network settings
      • Data roaming
        • On
      • Network mode
        • LTE/WCDMA/GSM (auto connect)
      • Network operators
        • T-Mobile
      • APN settings (I deleted all of them except for this one)
        • Name
          • T-Mobile US LTE
        • APN
        • Proxy
          • Not set
        • Port
          • Not set
        • Username
          • Not set
        • Password
          • Not set
        • Server
          • Not set
        • MMSC
        • Multimedia message proxy
          • Not set
        • Multimedia message port
          • Not set
        • MCC
          • 310
        • MNC
          • 260
        • Authentication type
          • Not set
        • APN type
          • default,supl,mms,xcap,hipri,admin,mobile
        • APN protocol
          • IPv4/IPv6
        • APN roaming protocol
          • IPv4/IPv6
        • Turn APN on/off
          • On (grayed out, so I can't change this)
        • Bearer
          • Unspecified
        • Mobile virtual network operator type
          • None
        • Mobile virtual network operator value
          • Not set (grayed out, so I can't change this)

      All replies