International Roaming & Rejecting Incoming Calls


    If I'm out of the US traveling and someone calls me and I don't answer the call will I be charged? If that person leaves a voicemail and I don't call to check my voicemail would I be charged?


    If so, if I disable voicemail would it avoid me getting this charge? Or do I have to disable voicemail and remove call forwarding? There seems to be a lot of conflicting information about this. I spoke to a few T-mobile reps and some say I won't get charged and others are saying I will get charged regardless. So I honestly do not know who/what to believe! Any tips would be appreciated.

      All replies

      • drnewcomb2

        Yes to both questions. If you get a lot of incoming calls that you don't want to receive while you are abroad*, the best way to handle it is to forward all your incoming calls to voicemail (i.e. Unconditional Call Forward). In Free Data Roaming countries you can check your Visual Voicemail for free (I think). You can text your reply or wait until you're in WiFi coverage to call. I'd also, change my voicemail greeting requesting that people text or e-mail you, rather than leaving voicemail. There's a recent thread on this subject. Overseas Travel: How can I avoid incoming call costs but still use free text/data roaming while abroad?


        *Imagine you're in Japan where there's a 13 hour time difference, someone calls you at 2:00 pm in the US, but your phone rings at 3 am in Japan.

          • magenta4141059

            Thanks for your reply. I think one of the options will still allow for you to receive calls if you want to answer and the other option will not let you see calls coming in on your phone. From my understanding these are the ways to not get charged:


            1. Call to disable Voicemail and turn off call forwarding (you will still get phone calls)



            2. Disable Voicemail and set up Call Forwarding to Google Voice or Voicemail (you will get voicemails but calls won't show up on phone).



            Correct me if i'm wrong? Both of these options should not incur a fee/charge when someone calls and I don't answer.

              • magenta4141059



                Please help as I plan to travel soon.

                  • tmo_chris

                    Hey magenta4141059


                    Just looking to clarify things here. Are you wanting to be able to get calls but not let the callers leave you a voicemail while you are roaming? If so, there is not really an easy way to do this as disabling voicemail altogether is not something we are typically able to do. If you want to have full control over what you are charged for while roaming, I would recommend following the steps I outlined in the thread that drnewcomb2  linked and changing your voicemail greeting to ask callers to send you a text message if they want to speak with you. If you feel that after getting the text from them it would be better to speak with them on the phone, you can utilize Wi-Fi calling (when in a Wi-Fi area) and call them back and it will be $0.00/min if they are in the U.S. Enabling Wi-Fi calling is a bit different depending on the device you have but if you search "Wi-Fi calling (your device)" in our search bar, it will take you right to the steps.

                      • magenta4141059

                        Hi Chris,


                        Thanks for getting back to me! Yes, ideally I still want to be able to get calls so that's why I thought the disabling the voicemail option may be the best method for me as it will still allow me to get calls I want to answer and ignore calls I do not want to answer (telemarketing calls) and not get charged for them. A t-mobile rep that was following up with me about this just called and said it can be done (disabling the voicemail) and that in turn will avoid any charges hitting the account if you ignore calls. So there seems to be some conflicting info. about all of this..

                • tmo_mike_c

                  Looks like you got some great help here. Just curious if you had any other questions or needed further assistance.

                    • magenta4141059

                      Thanks for checking in! I think the best thing for me to avoid the charges of people calling me is deactivating the voicemail so that way I can still get my calls and answer the ones I want to and not answer / not get charge for the calls I don't answer.


                      I will report back after my trip to let everyone know how it goes. Hoping that deactivating the voicemail will do the trick!

                        • magenta4156436

                          I was thinking about this after my last comment .... in December I went on a cruise in the Caribbean. When I got off the boat in Mexico I got a text message reminding me my calls, texts, and data were covered. In every other port or said text and data were still free but calls were 20 cents per minute. At one point was calling to change my reservation. Anyway, I didn't answer my phone, I sent the call to voice mail. I did not listen to the voice mail until I got back to Florida. I did not get charged anything for the phone calls I did not answer. There is NO reason that there should be a charge for unanswered calls, even ones that go to voice mail just because the phone is roaming. Which it was when I was in the Caribbean. Therefore, as long as you do not answer the phone, there should be no charge.

                          • tmo_mike_c

                            Okay. I understand. I'd just make sure that's what you want to do before you make the trip. As Chris mentioned, that's not typically something that's done, but if they do, you could lose existing messages.

                        • magentatex-seniortech-shawn

                          Voicemail to text international usage

                          VTT works internationally when the account is set up properly:


                          • Voicemail will be received as a text message as long as message blocking is not active.
                          • VM converted to text while roaming:
                            • Saves customer money because SMS is a lower cost than a received voicemail only if the customer has voicemail delivery turned off.
                            • Turning off delivery is for the SMS associated with the VTT feature. If customers have the device on when the call comes through, or turns the device on after the vm was left, but while still roaming internationally, they will be charged for the VM deposit.
                            • To turn off, access the VVM app settings, then turn off Send as SMS.
                          • VTT with the VVM Client: As long as data is on (#RON#), voicemail messages will be received in the VVM Client as a text message.