I am frequently in the area of Reddick Rd, Ore City, TX and I can confirm with a Samsung S7, Samsung S8, Samsung S9+ and an LG-P659(3 of these with different sims) there is no coverage. If you do a network search T-Mobile will show up 90% of the time, but then you get "Cannot connect to network". I called your support several times and still no luck. Support has repeatedly blamed this on phone settings. It is not the phone settings, as you can see this happens with multiple phones that are unmodified after a factory reset(tried before factory reset as well). We tried a signal booster(provided by T-Mobile), but it wouldn't connect either. The internet based signal booster won't work as internet is unreliable here. Support then they blamed buildings and or trees in the way. So we climbed a 100 ft tree so we were above literally everything around us for miles. SAME ISSUE. Searching networks finds T-Mobile, but then won't connect to the network. I spent the better part of a day walking literally miles 2 in each direction and it's a dead zone. If you look at the map from in between the 4 streams near Periwinkle all the way to halfway between the "no coverage area" and the 295 is exactly the same way. This extends from the top of the map to the bottom of the map from Nastrutium Rd. to Mimosa Rd. at the bottom.
Previously, I used Verizon, which works perfectly across this entire region. Before switching to T-mobile I was told there was definitely coverage and it had been customer checked. Otherwise, even though I am based in Las Vegas I probably would not have switched.
I understand that often an area has challenges to getting coverage. Further, I understand it is not economically feasible to cover every area, especially in rural areas such as this. But, this leads us to one of two things. Either there is coverage here, and there is something wrong on your end, or there is no coverage here and no one will admit it. If the first is true, then someone needs to take a serious look and fix the issue. If the second is true, then someone should show some integrity and update the coverage map. It is unfair, bordering on outright lying to indicate coverage, when clearly there isn't.
Would someone please reach out to me, by forum or phone and discuss this?