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Network & Coverage

Let's talk about our coverage, signal, and roaming experience.

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Brian75019First activity

asked in International

Using my phone in the Philippines

I’m on the Magenta Max 55 plan and will be traveling to the Philippines later this month. I see a lot of confusing and contradictory information about costs and coverage while I’m there. In some places TMobile says the Philippines aren’t covered, in some places it says it is.Will there be fees for voice, text or data while in the Philippines? Are there limits on voice, text or data? Will buying an International Pass make any difference?And if you can point me to where I can find these questions answered clearly I’d really appreciate it.Thank you.-Brian

Flip4_userRookie

posted in Coverage & Signal

'E' instead of 5G or LTE

The flip 4 was working fine until a few days ago where I see E on the signal bar and no more 5G or 5UC. The issues is that when I see the ‘E’ my phone network disconnects easily and I have 2G data, which is frustrating.Called T-mobile and they said there was a ‘modernization’ happening where I live. I am about 100 miles away from my house and I am still getting that dreadful ‘E’. I have cleared cache, reset network, reboot, manually select carrier, cleared cache in sim-kit apps to no avail. this phone was working fine until 4 days ago. Please help

RawhideHaleFirst activity

asked in Coverage & Signal

Going on a cruise...

I’m going on a cruise to the eastern caribbean and want to know if I’ll be charged to use my data or make phone calls while at the various ports. From what I have previously read - I shouldn’t use my phone [put it in airplane mode] while on the ship itself and that is fine. But what about while in the ports? The ports are: Puerto Rico, Dominican Republic, U.S. Virgin Islands, St. Kitts, Antigua and St. Maarten. Thanks for any input :)

Erin7217First activity

asked in Coverage & Signal

texts not received from other carriers

Hi! I have been a T-Mobile customer for approximately 2 weeks. When I first transferred my service from Verizon, I was receiving all of my text messages. Two days after switching, all texts stopped from people outside of T-Mobile. I can send text messages and people receive them but I cannot receive text messages from anybody with another carrier, and I cannot receive MMS messages from T-Mobile users. When I contacted customer service, they directed my issue to engineering who responded that I needed a new sim card. I went into the T-Mobile store, got a new SIM, which did not make my text messages push through. So, they thought that it was a device issue and I purchased a new Pixel 4A. The issue still is not fixed. When I re-contacted customer service, they put another request for the engineers. My text messages pushed through approximately 3 to 4 days later. Then I stopped receiving messages again and it was pushed back to engineering. A few days after that all of my text messages cam

ablefarmerFirst activity

asked in International

International Pass 15 GB/30 Days

Hi: I have a set of travel plans that calls for me to visit three different countries this month, but each time, I travel and come back home and then go to the next country. I am intending to purchase the 30 day International Pass (15GB) plan. So, the questions that i have are:Once I activate the plan for 30 days, whenever I visit home, the data that I use at home would still be counted towards the International Pass or will it be against my local usage? Essentially, the question is if I am away from home for 20 days, will the 15GB be measured against only those 20 days or all 30 days from the time of activation?Does the unlimited calling mean that when I am travelling internationally,any calls to other than the local country and the United States are considered free, or only allowed countries for free calling are visiting country and home (United States)?Your help on this very much appreciated. Thanks.

KatlynMcAvoyFirst activity

asked in Coverage & Signal

My T-Mobile data isn’t working

I have an iPhone 12 pro max (it’s on the latest IOS version) that can make and receive calls and texts, but the cellular data won’t work at all for things like Safari, social media, or any other app that requires a connection. It’s been this way for two days now, and I have done everything I can possibly think of to try and fix it. I’ve turned airplane mode and cellular data on and off (and given them time to disconnect and reconnect the cellular data), I’ve restarted my phone multiple times (and given it time to reconnect to everything), reset the network settings, taken the SIM card out and then put it back in, and also left it alone last night to see if it would fix itself, but it still won’t work. I consistently have two bars of service, and had two bars of service regularly before it started doing this, as well, and it also says T-Mobile LTE in the top right hand corner like it normally does. If you don’t try to get on anything that requires data, the phone seems perfectly normal,

yobyotFirst activity

asked in Coverage & Signal

Dual eSIM on iPhone 14

Does anyone know, definitively, if one can have two TMobile lines on an iPhone 14? Today, I have an iPhone with a physical SIM and and eSIM. Both are TMobile lines — what Apple calls “cellular plans”. I had to return an iPhone 14 because a TMobile store could not transfer both lines to that new iPhone. The support site is (as always) confused and out of date. “Experts” I contacted online are anything but. I’m surprised that TMobile hasn’t has enough time to consider this use case and provided details to customers and staff on if, how and when this can be done — or if it’s not possible.

NikiharoFirst activity

asked in Coverage & Signal

how do i report a dead zone?

Recently moved to land o lakes FL, we have absolutely no service both call and internet even though some areas we get 3-4 bars and says LTE. I have to use our cable WIFI to make calls. We frequent Wesley chapel where the new outlet mall is off SR54 and I75 and it’s even worse. Absolutely terrible considering major roadways should have coverage especially in a high population area. About to switch to Verizon if this doesn’t get resolved soon. Why pay for a service that is useless? How can we get more coverage in this very quickly growing area?

AWRivard71First activity

asked in Coverage & Signal

Bahamas for a week

I am going to Bahamas for a week with my wife. We both have Samsung Galaxy A51 and a71 phones. Any issues with phone use?

magenta8327342First activity

asked in Coverage & Signal

No SMS/MMS texts being sent

Having problems sending texts from my Android phone. I can receive texts from other people. When I send, it shows as sent but the text never gets to the recipient. Other texting apps such as LINE and WhatsApp work fine.All phone software up to date, I tried turning Airplane mode off/on, powering down the phone, and resetting APN to default. Nothing works so far. Been stuck on hold with T-Mobile support forever now and their live chat is down.Would very much appreciate any suggestions or help.Thanks!

cguflFirst activity

asked in Coverage & Signal

2-week road trip in Alaska; will T-mobile work?

I'm taking my family on a 2-week RV roadtrip to Alaska later this month (we are from GA, and plan to stop at Anchorage, Homer, Seward, Kenai Fjords, Chitina, Valdez, Paxson, Denali NP, Talkeetna etc.). I've googled about T-mobile in Alaska but got either dated or confusing info. I called T-Mobile and was assured that my T-moble ONE will work just as it does in Atlanta--> i dont need to turn anything on, and all the unlimited talk and data will automatically work on the GCI network when i arrive in AK. Can someone with recent experience tell me what I'm up for:1. Do i need to turn roaming on on my phone?2. will T-mobile work in Alaska (understand that coverage can be spotty. but to the extent that GCI has coverage will T-mobile work?). is there cap or throttle or surcharge on my data/speed/talk (i've heard anywhere from 200mb to 5gb data caps)?3. should i purchase additional add-on from T-mobile for this trip? the custy rep told me that for $15 a month i can upgrade to the ONE Plan P

quazy1First activity

asked in Coverage & Signal

Data while on a cruise

I will be on a cruise next week traveling to the Eastern Caribbean. While on the ship I would like to do my workouts but they are streamed online. I’ve used wifi previously on a cruise ship which worked well but on this cruise line it’s $17 a day which is expensive only to use it for working out. Does T-Mobile offer a data plan that i can upgrade to that will work while sailing?

OSCS79First activity

asked in Coverage & Signal

No Network.. It says SOS only

I have done all the normal troubleshooting protocols to reset the network, and still nothing. I am only able to use my phone on my Wifi which is with Spectrum. All of the five phones on my account is experiencing this issue. Please advise.

Asking QuestionsLearner

asked in Coverage & Signal

T-mobile wingman/Managed wifi settings on iPhone

Why do I have two managed wifi settings on my IPhone? When I remove the SIM card they disappear. There is no way to delete them nor forget network. Every time I reset network settings they reset to auto-connect? I have extracted the script of one of the managed settings and its concerning it contains the verbiage to bypass MAC randomization, create a captive portal, and hide it from me the user?

movieloverFirst activity

asked in Coverage & Signal

Regular voicemail notification not clearing after using visual voicemail

I have the same question that was asked in this thread, which was marked as "assumed resolved" but doesn't have answers. I have an LG G8. When I get a voicemail, I get two notifications: one is for visual voicemail and one is for regular voicemail. If I open the visual voicemail app and play the message, the notification for visual voicemail clears, but the notification for regular voicemail persists. I have tried syncing/refreshing the visual voicemail page, but the notification for regular voicemail persists. I have tried waiting, but the notification does not go away. The only way to get the notification for the regular voicemail to go away is to call in to the non-visual voicemail and listen to the message there as well. The phone does not permit me to block notification from the regular voicemail app or to disable the app. I prefer using visual voicemail to the call-in method. Any suggestions for how to get rid of the notification from the call-in voicemail app without listening t

BpeteetFirst activity

posted in Coverage & Signal

Outage

Service not working in Dallas, Tx

paulterrysirelandFirst activity

asked in Coverage & Signal

Where do I find Network Security key

Opening new lap top asked for network security key

FosburyFlopFoneFirst activity

asked in Coverage & Signal

ipads not connecting to home internet

I have a 2nd gen and a bit later (2012?) Ipad that have been working fine when connects via WiFi to at&t.However, 2 weeks ago I moved and set up T-Mobile home internet. All my other devices have connected with no issue. A 2013 MacBook Air connected with no issue. The iPads are unable to connect, despite resetting network settings, unplugging modem, etc. The passwords are for sure correct and the devices are able to connect to public networks so not a wholesale WiFi issue on their end. I appreciate any suggestions.

JameswobjsFirst activity

posted in Coverage & Signal

5G UC 4 bars, "unlimited premium data " but network so congested its unuseable.

Last might I had a very important video stream I had to be on, the call of a lifetime. I am on magenta max, with unlimited premium data, no deprioritization. My phone shows 5G UC with 4/5 signal bars, yet embarrassingly, my network could not handle the stream. When I do a speed test, half the time it won't connect, when it does the jitter is extremely high, meaning the ping is going up and down wildly second by second, the download speed is anywhere between 20Mbps-140Mbps, but the upload speed is almost non existent. It's anywhere between 0.0-1.0 mbps, .2, .04, .02 etc.How embarrassing, we have to cancel the entitr event, and why? Because I'm on the T-Mobil network. The network at my home is ALWAYS congested during peek hours, but it's usually not quite this bad. The only thing I can think is that they have been giving away so many cheap $100 phones on the metro network. Yes, I've heard the trick and yeah sometimes when the network slows down I can switch to the 4g lte and get a moment

letir26First activity

asked in Coverage & Signal

No network connection in mexico

I'm in mexico right now and i cant make calls or text messages, It says no network connections. I even tried turning on the roaming, but is not working.

drinktigermilkFirst activity

asked in Coverage & Signal

After latest update, GS9 keeps defaulting to Cellular Preferred over Wi-Fi calling

I have very poor (but existent) cellular coverage in my home. I had no problems with setting Wi-Fi preferred for all of my calls/texting prior to the latest (large) update. Now, I can select Wi-Fi preferred under Wi-Fi calling, however it never seems to save that setting. As I am typing this, I have two outgoing messages that aren't sending (spinning circle) because the phone can't decide whether it wants to use Cellular or Wi-Fi. I want it to use Wi-Fi because I know my Cellular coverage is horrible at my location. I called into customer service today (somehow without a dropped call) and they made some adjustments on their end, however it fixed nothing. Even after selecting Wi-Fi preferred, I will go back to check a few minutes later and the phone has already switched itself back to Cellular preferred. This is very frustrating. What can I do to ensure that Wi-Fi preferred will be the default setting?Thank you

AngryinmichiganFirst activity

asked in Coverage & Signal

why does T-Mobile suck

T-Mobile lied about the rebates to switch over. So I got screwed paying hundreds of dollars to Verizon. The lied about service at my employer. Map shws 5g and there is no service. They then said the tower was down from an ice storm. They then said it would be fixed in 24 hours they have been dispatched to the tower. Then I was told there is no tower in the area. It is served from a tower 15 miles away. Now service at my home three lines and the home internet keeps showing LTE to 5G to 5GUC to no signal. This is in a 5 minute time frame. I'm told there is no issues and to reset the network function on my phone. This will fix all the lines somehow. I want my money and I want your customer service to stop lying to me. Fix you crap and give me my money

alprosser19Helper Level 1

asked in Coverage & Signal

Text messages not working between iphone and android

Text messages between all my phones are not working properly . It seemed like my android could not get messages from iphones, but now when i get one I cannot reply. I spent an hour at a t-mobile store with two techs. They sent me to call 611. I was working with them over an hour and a half then they tried to transfer me to Samsung support . They were busy so I waited for them to call back but we got cut off. When I need to get a text from a bank to log in I have to reboot . We are having trouble with A71 5G, galaxy s8 an iphone xr.

yash29gargFirst activity

asked in Coverage & Signal

Tombile SIM not working in India!

I have a tmobile sim card which I am currently using on an Iphone X. I am not Getting any reception since last 2 weeks. No network bars available.- Contacted customer care and made some network settings with them still doesn't work.- Selected manual network (Vodafone and Idea) and also kept on automatic network selection for a while. Still not working.- Indian Sim card works perfectly fine in the same phone.- Tried Tmobile sim card in Samsung S9, shows couple of network bars but unable to make calls or incoming calls. Says (Not on registered network)I have used tmobile sim card 1 year ago while Roaming in India in the same area and it worked perfectly fine. Now I am totally frustrated. I have interview calls lined up and other stuff and I am unable to do many things.

KubbyFirst activity

asked in Coverage & Signal

Will my Xiaomi phone work with the T-mobile network ?

Hello I am preparing for a 6 month internship in San Diego for next year. I am trying to find a phone plan for my Xiaomi Note 11 (IMEI 869264060207760). From my research, it looks like it doesn't work on Verizon and AT&T networks, but should work on T-mobile's. The $40 prepaid plan with a physical SIM for $10 seems like a good match for me, the only thing that makes me doubt it is the byod checker on tmobile's website that tells me my phone is partially compatible with the network.Will I be able to use 4G in San Diego with this phone?

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