Network & Coverage

Let's talk about our coverage, signal, and roaming experience.

1972 Discussions

D
DRWFirst activity
asked in Coverage & Signal

Joined T-Mobile 1 week ago and got new phone - not getting texts from certain people

One week ago I added a line to my sister’s T-Mobile plan and got an iPhone 13. Previously, I was on Google Fi with a Pixel 5, which runs over T-Mobile’s network in my area. The phone numbers for me and my husband were ported over, which they said was successful. However, I am not receiving texts from numerous people, including my sister, who is on the same plan. Others will receive my texts (SMS, not imessage since they’re android users), but I do not get their replies. MMS group messages seem to work fine, but if my sister tries sending me an individual MMS message, I don’t receive it. I spent over an hour on the phone with support two days ago, and it took me about 30 minutes just to get them to understand the issue. Everything we tried was unsuccessful. What’s is messed up is my husband and I came from the exact same former carrier, and exact same previous phone, but he is not having this issue. I’ve missed important texts from my boss about my work schedule. I can’t waste more time

6
M
1 year ago
G
gbkRookie
posted in International

International roaming needed in Alaska?

Can anyone confirm if International Roaming is needed in Alaska (Juneau, Skagway) ?   

3
I
1 year ago
A
ablissrhFirst activity
asked in Coverage & Signal

wifi calling preferences - Iphone 12

I’m currently a Verizon Wireless subscriber and am considering switching to T-Mobile.  One of the issues that I have with Verizon is that they don’t offer an option to configure a phone to prefer wifi calling over cellular calling which is a real issue in our neighborhood as we don’t get very good coverage here.  The following support article states that T-Mobile offers the ability to configure a phone’s wifi calling preference such that wifi calling can be preferred to cellular calling (step #12 from the following article)https://www.t-mobile.com/support/tutorials/topic/calling-amp-contacts/turn-on-off-wi-fi-calling/device/t-mobile/revvlryWhile I know that wifi calling is supported on T-Mobile’s network with an array of devices including various Iphone model phones, is the wifi calling preference available for Iphone users (I’m specifically interested in Iphone 12 mini in this case)?  Again Verizon doesn't offer such a feature but being able to set the wifi calling preference would be

0
A
1 year ago
K
kcflyer1957First activity
asked in Coverage & Signal

Any Sprint customers experiencing poor service after becoming T-Mobile

I have had Sprint for over 10 years.  Prior to that I had T Mobile, but the service where the house was located was nonexistant.  So I switched.  I have zero problems with Sprint  for 10 years.  A couple of weeks ago I got a message that I was now fully T Mobile.  Since then, my phone bars have dropped from 5 to 1 (sometimes 2) and data pretty much sucks.  Are they using different equipment now?  Also, my iPhone shows LTE all the time.   I looked at the settings to see if changing it might help, I can’t change anything and Apple said it could be due to the network.  

0
K
1 year ago
J
jedi painterFirst activity
asked in Coverage & Signal

bad coverage in the Lake Carroll Area of Illinois

I frequent an area of Lake Carroll , Illinois .   This is in Ogle County , near Shannn and Lanark.   Its about on hour from Rockford , IL. The Lake area ( largest private lake in Illinois) is very large and contains homes in the 2 million dollar range and possibly larger . There is a large population of people with a lot of recreation going on.   The Coverage there is terrible and residents leaving there current carriers to join a competitor for better coverage.   Im not sure if this thread makes it to the right people at T mobile , but better coverage would be great.   Your thoughts 

1
drnewcomb
Pillar
1 year ago
S
stbrown318First activity
asked in Coverage & Signal

switching to refurbished unlocked iphone

I know Tmobile offers good service for new Iphones, but is there anything I should be concerned about in switching my current mobile service from a Moto android phone to a refurbished Iphone? Can I just buy an unlocked Iphone and bring it in to the shop for the correct sim card?

3
iTinkeralot
Pillar
1 year ago
G
gbkRookie
asked in International

Alaska Cruise - International Roaming 10 Day Pass

Elderly parents are on an Alaskan cruise currently with 10 day International Roaming plan per the rep’s recommendation.  She told me that they would have data on the ship and Alaska and Canada with the International Roaming plan ($35/line or $70 for 2 lines).  I confirmed twice with her and she sent a text with her “personal” guarantee.Today, I got a text that my parent’s $80+ in international call charges for each line??  That’s close to $300 for the charges and the International Roaming.  I thought for sure it was a mistake, bc I activated International Roaming before their cruise started.  I messaged them to put on airplane mode while we figure this out.  It’s been 6 hours and still no call from the supervisor.  When I call into Tmobile, they won’t address my issue because it’s already been assigned to a supervisor.I”m finding online that parents’ ship - Discovery Princess is NOT covered, contrary to what the rep told me.  I’m not sure if this is true whether you bought the Internat

4
drnewcomb
Pillar
1 year ago
R
rheasofiaFirst activity
posted in Coverage & Signal

coverage on a cruise

Will I have service while on a cruise in the caribbean?

2
G
1 year ago
L
LAS_HYFirst activity
asked in International

International day pass local date and time

I will be landing in the evening in an European country.  When I add international day pass in advance,Is the starting date local date or my US time zone date and time? Does the clock start to tick at midnight of the day or when I land locally?Thank you!

1
drnewcomb
Pillar
1 year ago
S
SrinivasGFirst activity
asked in Coverage & Signal

IPhone 13 Pro & 12 Pro low signals

Observed that both IPhone 13 Pro and iPhone 12 Pro has very low signals (1-2 signal points).5G signals - (1-2 points)Same SIM was placed in Samsung S10e got 5 points/full signal.Can you please help me to get the full signal on the IPhone 12 Pro and 13 Pro.

4
R
1 year ago
A
AquariusFirst activity
asked in International

international hot spot question

Can I use my phone as a hot spot while traveling in Europe (Switzerland, Germany, France, Holland)? I'm on the Magenta Max 55+ plan.

0
A
1 year ago
M
MeigeallFirst activity
asked in Coverage & Signal

Throttled into oblivion

Moved to Germany on orders and made the mistake of keeping t-mobile. Kids quickly used up the 5 gigs of high-speed data while we were waiting for our home Internet to be installed. Now, we're finding out our 'unlimited' slower speed data is actually very limited. Rather than 256 kbps, we can occasionally get 60 kbps. The speed is so slow and the signal so intermittent that we have trouble loading a plain-text E-mail, we can't login to apps, and most web pages stall out. High-speed data was used up on the 25th of August. T-mobile messaged that our next allocation of high-speed data would begin on the 23rd of September. Guess I'll have to drop t-mobile as soon possible. What an absolute disappointment of a service. 

3
syaoran
Pillar
1 year ago
V
VtwurtxbFirst activity
posted in Coverage & Signal

Home Internet Signal Very Good to Weak

I switched over to Home Internet about 2 months ago. At first I was getting a “Very Good” signal and could easily stream on multiple devices without issue. The last two weeks my signal has dropped to “Weak” and many times we barely getting any throughput to the point where streams are buffering heavily. I don’t think it’s just a router problem because my phones with T-Mobile are running about 1-2 bars when I was getting full bars. Anyone else had this happen?

2
A
1 year ago
S
SalmanbhFirst activity
asked in Coverage & Signal

Internet not working

I have a Realme GT 2 device , 5G compatible which had been working well for 3 months till suddenly the mobile internet stopped functioning 2 weeks ago. The signal is full but it just doesn't connect to the internet. I have tried switching off, restarting , resetting network settings , resetting APN and it works for a few minutes but then the internet again drops off. I visited the store , they changed my sim and it worked well for a few minutes but again started having this issue . Can someone help ? 

0
S
1 year ago
F
freescopesdadRookie
posted in Coverage & Signal

No 5G service In Ultra 5G Coverage area

My wife and I signed up on 8/20/22. I checked and my residence is in the middle of a 5G ultra zone, but I have yet to get 5G at home on my iPhone12. The best is LTE with 2 bars, but mostly only 1 bar. I have had several conversations with TM (phone and chat) and I get a different answer every time it seems. what I hear most is don’t worry, we are so sorry, we understand, or no worries. Those responses are all BS. I have been told there are upgrades taking place, others have told me there are repairs taking place, but no one will tell me when the problem will be fixed.We came to TM from AT&T because of the 55+ pricing, but I have since discovered that I can get nearly as good a deal with a military veteran discount back at AT&T. Which is where we will be heading in the next few days, unless TM gets it head out of you know where.What I just want is reliable 5G service in a zone that is supposed to have it. 

4
F
Pillar
1 year ago
H
Ha921200First activity
asked in Coverage & Signal

5G

Where is my 5 G. It has been weeks 

1
F
Pillar
1 year ago
M
MKSourabhFirst activity
asked in Coverage & Signal

Device and sim

I have brought redmi note 9 pro from india and inserted t mobile sim into it, my signals are going off randomly at certain points and i do not have data usage. pls help.

2
syaoran
Pillar
1 year ago
M
mtxburtonFirst activity
asked in Coverage & Signal

Cannot receive text messages on new phone

I just switched phones and cannot receive new texts. However on my old phone while its connected to wifi it still receives texts. Old sim card is in new phone and it is connected to network. 

1
syaoran
Pillar
1 year ago
S
sebastian.schindlerFirst activity
asked in Coverage & Signal

Expected data performance without Extended Range frequencies

Hi all,what performance of mobile data (if any?) can I expect if my device does not support the “Extended Range” frequency bands? If data won’t work at all, what alternatives are there?I’m not from the US and my device is a Fairphone 3+, which AFAIK is not being sold currently in the US. I’ll be traveling to the US soon, and do depend on mobile data connectivity for my stay. I don’t require ultra fast speeds, e.g. I won’t be streaming videos. But I do need a decent connection for browsing and especially navigation.My phone supports LTE bands 1, 2, 3, 4, 5, 7, 8, 13, 20, 26, as well as VoLTE, which according to the T-Mobile website seems to be enough for data connection. However, when searching for my specific IMEI on the website, it tells me thatYour device is partially compatible with T-Mobile’s network technology.To experience 4G LTE on our network, you need a phone that supports these technologies: Extended Range LTE, which also utilizes our most powerful 600MHz signal, ensures fast

0
S
1 year ago
C
CUTEREDFROFirst activity
asked in Coverage & Signal

My new Tmobile Home internet will not connect to my xfinity alarm system. There is broadband connectivity but no cellular connectivity. cfinity has been out saying tmobile internet isnt compatible yet.

My new Tmobile Home internet will not connect to my xfinity alarm system. There is broadband connectivity but no cellular connectivity. Xfinity has been out saying tmobile internet isnt compatible yet. There wifi will not connect to my alarm system. Weird

0
C
1 year ago
D
DdkchiFirst activity
asked in Coverage & Signal

Internet speed

My T-Mobile speed in the morning until 10 AM, get about 30-40 mbps.  Then near evening it goes up to 130-140 mbps.

1
S
1 year ago
B
bwclarkFirst activity
asked in Coverage & Signal

Why is my phone connecting to tmobile edge

Hello. A day or two ago I noticed when I’m not on wi-fi my phone is connected to “T-Mobile Edge” and data is super slow, almost non-functional. What is going on?

2
B
1 year ago
J
JoseyFirst activity
asked in Coverage & Signal

T-Mobile will use the starlink service at 2023 ?

There's the news that T-Mobile will use the starlink service from 2023 , is that true ? How many people wish to under control by Elon . M ? a horrible lier .

5
drnewcomb
Pillar
1 year ago
I
I101510194YouFirst activity
asked in Coverage & Signal

No signal or week signal

Anyone have no signal or weak signal near Florida and Stetson in the target shopping center 

0
I
1 year ago
drnewcomb
Pillar
drnewcombPillar
asked in Coverage & Signal

T-Mobile/StarLink satellite coverage in Guam & NMI?

I wonder if T-Mobile will attempt to reactivate Nextel’s terminated PCS G-block license in Guam & NMI to provide satellite service there?

0
drnewcomb
Pillar
1 year ago
21,978
Topics
86,324
Replies
1,270,454
Members

New badge winners

Show all badges
Terms & ConditionsCookie settings