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Network & Coverage

Let's talk about our coverage, signal, and roaming experience.

2920 Discussions
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KH2832Rookie
asked in Coverage & Signal
5g metrics

Why does my gateway show 5g but I have no 5g metrics? It show only lte metrics. 

10
F
7 months ago
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Mac56687First activity
asked in Coverage & Signal
Connecting my Canon TR4522 printer to new 5g home internet

Its been over an hour trying to connect printer to new network….HELP 

4
P
7 months ago
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ShauksFirst activity
posted in Coverage & Signal
200 dollar gift card

It’s been over 10 weeks and I have no received my promotional deal for switch over. Is there a way to find out if there is an issue or????

3
C
2 months ago
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PattiMolliereFirst activity
asked in International
Unable to receive authorisation code through SMS

Good afternoon, Can someone please advise me as I am based in Australia, but I have a Czech T-Mobile SIM card. I am trying to make a payment from Australia, using my Czech bank account, but when I insert the T-mobile SIM card in my unlocked phone here in Australia, I do not receive the authorisation code on my Czech T-mobile number from the bank. Any idea why this is not happening? It was possible to do it in the past when I had T-mobile pay and go, but since my last visit in the Czech republic I changed to a T-mobile contract, which has since been cancelled as I now live in Australia. I find it really frustrating, I tried calling the US T-mobile nr to talk to someone about it, but no one available to talk and no one replied to the email which I sent to the czech Tmobile branch… Can someone please help me as I need to make a payment. Thank you.

3
P
6 months ago
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farmertomFirst activity
asked in Coverage & Signal
incoming calls via wifi

my cell coverage is sometimes weak.  Is there a way to get incoming calls to use wifi which is pretty strong.   I can use wifi on outgoing calls just fine.

4
F
2 years ago
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manunleFirst activity
asked in Coverage & Signal
Wi-Fi Calling option disappeared

Went to use my phone this morning and couldn’t make a call.  I am in an area with spotty coverage and can only make calls over Wi-Fi calling.  Anyone else having this problem?

2
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Community Manager
1 month ago
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StefanAFirst activity
asked in Coverage & Signal
Chromebook Go, connects quick to LTE on boot, then drops connection less than 1 minute. Often requires me to click the icon to disable then re-enable, and wait, adding 5 min to boot time.

Chromebook Go, connects quick to LTE on boot, then drops connection less than 1 minute.  Often requires me to click the icon to disable then re-enable, and wait, adding 5 min to boot time.  How can I fix this?  Its a brand new. Why is it doing this?  This Chromebook is my 4th in the past 6 years, I like it for everything, except it useless to me with LTE and if I lose my LTE connection 1 minute after I boot then takes minutes to restore, is it crippled this way on purpose?

2
cesaribenitez95
1 year ago
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ssen2First activity
asked in International
International call failing

I am trying to call India from my phone. I have T-mobile’s Magenta plan. I don’t have the unlimited international plan and really don’t want that plan.+91-xxxxx-yyyyyAccording to their documentation, this should work, but it keeps failing. Any ideas why? Thanks

1
syaoran
Pillar
1 year ago
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lizzielouFirst activity
asked in Coverage & Signal
Active deployed USMC son

Hi all, Our son is deployed throughout the Mediterranean (at this time) and has been trying to keep in contact with us, his fiancé and friends.  However, over the past two months has accrued over $1000 in charges with our plan.  Is there anything that TMobile has available to alleviate that?  I am active duty Navy as well, and we are on a plan from about 12 years ago. Thanks for the help.

3
F
Pillar
2 years ago
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Nezar1980First activity
posted in Coverage & Signal
bad coverage inside my house

Hi TMO Customer Support,kindly, I have no signal inside my house . This issue has been started since May . Looks like the site near by is down . RSRP Jumping -128 sometimes no services . My friends complaining once they visited me for both very bad throughput and bad coverage for android and IOS devices .thanks ,nezar 

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F
Pillar
1 year ago
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KamFirst activity
asked in Coverage & Signal
Service Outage in Michigan

Is there a widespread service outage? I had a lot of business to take care of, but the other person could not hear me. They sounded fine. T-mobile customer support robot could not hear me until I switched to wi-fi calling (Xfinity network). I am waiting for a callback.

2
K
1 year ago
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StfyoungFirst activity
asked in Coverage & Signal
Wifi doesn't have a valid IP configuration

After connected to the T-mobile gateway, my computer could not find the Internet. Troubleshooting says: Wifi doesn't have a valid IP configuration. I tried the tutorial online to fix, but all failed. The computer can connect to Router or Hotspot without any problem.

1
N
3 months ago
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TriSH198First activity
asked in International
Go5GNext Plan and Caribbean Princess Cruise

Has anyone been on a Princess cruise with the 5GoNext Plan that has free international data?

2
C
10 months ago
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kosmosFirst activity
asked in International
i can't call on t-mobile phone number +1401414**** from +1425440****

Hi. i can't call on t-mobile phone number +1401414**** from +1425440****My phone is blocked in t-mobile. Could you help to unblock it please?

5
syaoran
Pillar
1 month ago
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Juneberryjunebug84First activity
asked in Coverage & Signal
service

hi I want to know if anybody's having problems with their service lately reason why I'm asking because I'm having too much problems for the last few months from my new home and The Business that's socialize with my service it's just up the street I'm having too much issues why is that and here's another question as well along with it can someone with a CB radio can it affect the service thanks

1
B
10 months ago
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courtney 22First activity
asked in Coverage & Signal
failed texts

Today, my texts are failing to send when I'm on WiFi. Yesterday they were failing to send regardless of wifi. I've reset all network settings and restarted the phone. the chat function has been no help.  any ideas?

2
F
Pillar
1 year ago
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U P S E TFirst activity
posted in Coverage & Signal
Poor Internet and Poor Customer Service

Horrible Internet Service Horrible Customer Service Responses 

4
I
1 year ago
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afborroniFirst activity
asked in International
how to avoid the useless overly verbose international cust. service people

is there a way to get connected online to stateside customer service people? when i connect to the international ones, they seem to have been trained to say as many useless phrases as possible.. from irrelevant compliments  on package choices, to repeating with endlessly long sentences anything you say, to using an almost imcomprehensible sing-songy voice. it’s maddening. a simple question leads to many minutes of endless strung together sentences, which often are unrelated to the question.  it’s not the people’s fault, but they are somehow trained on this useless overtalking style which just leaves you waiting for minutes on end for them to finish, and then have to start all over again as they often don’t understand what you just asked.  i’ve heard that using the tmobile app gets youstateside help is this true?also.. why are these people trained like this?

4
gramps28
Pillar
11 months ago
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WestFirst activity
asked in Coverage & Signal
Incoming Call

I have problem receiving incoming calls during evening hours (7:00 - 8:00).  It goes straight to voicemail which I don’t get for least an hour or that its out of service.  It’s been happening for last 2 weeks.  Does anyone have this problem? I’ve called T-Mobile and was told that I need to reset my I-Phone 12 Pro which I’m hesitant to do since I had problem before with lost data on my phone.  Thanks for your help.

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F
Pillar
1 year ago
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MyhomeFirst activity
posted in Coverage & Signal
T-Mobile service

Does anyone else feel like the most important thing is your payment, not your service?

5
W
1 year ago
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Trey6T1First activity
posted in Coverage & Signal
Poor reliability

I'm in northern New Jersey, just across the Hudson river from NYC. I just moved here from western NJ and figured to have at least decent internet coverage/reliability. I have neither. The buffering, freezes, and general disappointment is souring me on T-Mobile's home internet. It's a shame because I'm more than satisfied with their cellular service. My timeline for waiting for improvement will be the turn of the year. 

4
F
1 year ago
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WIGFirst activity
asked in Coverage & Signal
zflip4 in europe

Has anybody tried to use the zflip4 5g phone in Europe? Some sources say it is incompatible but others say it is OK on some bands.  I would appreciate any info.  Going to Ireland, Portugal, and Greece.

5
drnewcomb
Pillar
1 year ago
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Kwabena cashoutFirst activity
asked in Coverage & Signal
iphone 11 carrier locked to T-Mibile

Please I want my device to be unlocked355394070806425 Hers the IMEI 

2
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Community Manager
1 year ago
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atexasmarineFirst activity
asked in Coverage & Signal
When will you fix the problem?

I have trouble with dropped calls at home. When I contacted T-Mobile about it, they suggested a new sim card would do the trick. The new sim card did not do the trick. They next suggested I get a new phone, since my phone is about 6 years old. So I got a new phone. I still had the same trouble with dropped calls from home. So I called and discussed it with them and they informed me that there was a known issue in my area that was being worked on. They refused to take the phone back, of course. And as of this date, I still have trouble with dropped calls from home. My question for T-Mobile is, do you want me to go to a different service, or are you going to fix the problem? I’m already plenty angry about buying a new phone when you knew there was an issue in my area. When will the repairs be fixed so I can make and receive calls from home without constantly having them drop?

2
A
1 year ago
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jacks130First activity
asked in International
When to activate the international plan?

I leave for an international trip in 5 days, when or how many days in advance should I activate my Internation plan that I purchased?  Also, has anyone had any issues with service in the UAE?

2
J
10 months ago
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