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Network & Coverage

Let's talk about our coverage, signal, and roaming experience.

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leapFirst activity

asked in International

we will be traveling internationally and do no wish to get charged for incoming calls

what and how can i set my my iphone to forward my calls to my b voicemail so i do not get charged for international calls while travelling. iphone 12 and iphone 12+

1 year ago

MelvasFirst activity

asked in Coverage & Signal

Xiaomi redmi 11 pro

Hi I'm planning to buy the Xiaomi Redmi Note 11 pro, but before I buy it does anyone know if it is compatible with T-Mobile's network?

1 year ago

ARMYOFGODFirst activity

posted in Coverage & Signal

lissette5483First activity

posted in Coverage & Signal

all phone dont make calls and customer service 1 hoir wait to answer.

This is not the first time. All phones won’t make calls for hours and on top of that if u call T-Mobile they have a hour or more wait to answer you. This more then the other person on the other line dames to be out of the country they really don’t understand and the Frustration kicks in. I’m done. Looking for a better service.

1 year ago

Tim M.First activity

asked in Coverage & Signal

5G UC

Will my Galaxy S20 FE 5G receive the required update to become 5G UC compatible?

1 year ago

sobertal9812First activity

asked in Coverage & Signal

phone service

My phone acts like its hit and miss, mostly miss. it seems my phone only works when on my home wifi. the 5G works ok where there is 5G, and sometimes the 5G doesn't do anything?!

1 year ago

davidlaw0718First activity

asked in Coverage & Signal

SIM card cannot connect to Hong Kong Network operators while roaming

Hello all,I am with the T-Mobile One Plus plan, and I am using a OnePlus 6T phone(unlocked) bought from T-Mobile. I am currently travelling in Hong Kong and my phone has been able to roam with 4G LTE data and recieving text messages from US. In the last couple of days, my phone hasn’t be able to register to any of the following local network providers:CSL 3 China Mobile HK SmarTone HKThe phone is currently in the emergency only state, and I ensure I am not in airplane mode.I have attempted the following to troubleshoot:Turned phone on & off), and same issue persist. Put my T-Mobile SIM card to another phone (Samsung A32), and same issue persist. Put a local 3 mobile sim card to my OnePlus 6T(unlocked), and was able to called to local 3 mobile 4G network. Booted OnePlus 6T(unlocked) into safe mode, and same issue persist. Turned off Automatically choose preferred network, and I tried to connect OnePlus 6T(unlocked) manually to each available local network provider, and I got error “

1 year ago

PetepjbFirst activity

asked in Coverage & Signal

Wrong caller ID

I originally got the number from Verizon but then changed to Tmobile. Ive had it for 5-6 years and people calling me say some church is listed as the caller ID. I dont go to church. Maybe I should.How do I get my ID correct? Im missing calls because of it.

1 year ago

magenta8912751Rookie

asked in Coverage & Signal

can't change sim to esim

if i change sim to esim it always doesn't work, how to solve this?

1 year ago

Drwhit45First activity

asked in Coverage & Signal

doorbell

I have a ADT doorbell and I have been trying to get it to capture and record live feeds when there is motion at the door and some one ring the doorbell. It will notify me when there is motion and it rings but it will not record. I’ve had two technicians to come out and the camera inside will record but the doorbell won’t, CAN SOMEBODY PLEASE HELP, I’ve been without the recordings since 12/16/202, and it was working prior to getting TMOBILE, had another carrier, it worked fine until it switch.

1 year ago

LextorFirst activity

asked in Coverage & Signal

Data Speed Drop

As of 1/21/2022, average data speed for my T-Mobile Home Internet has dropped by over half (from an average of 375Mb/s to 150Mb/s). Any ideas, or comments as to why this has happened? Is it just temporary? Thanks!

1 year ago

jerrys0205First activity

asked in Coverage & Signal

Hotspot and Canada/Mexico Data Usage with upcoming end of 3G & 2G

As an Essentials customer, I’m entitled to a 3G Hotspot and 2G data coverage in Canada & Mexico. My understanding is that T-Mobile (and the other phone carriers) will be shutting down their 2G and 3G networks during 2022.After the 2G & 3G networks are shut down, will my Hotspot coverage be upgraded to 4G (LTE)? How will data usage in Canada and Mexico be handled?

1 year ago

finnist2First activity

asked in Coverage & Signal

service

anyone having trouble with the m2000 hotspot i only got mine wen. and the most bars i have saw is 2 but most of the time its 1 or zero yesterday all at once it said invalid sim i talked to someone last night said an outage but today i got on live chat fianlly the guy reset some stuff got it back on still only 1 bar signal then after about 2 hours ths invalid sim came back i restart hotspot now im back to no service as of now i am very very dissapointed in Tmobile this is my first time having Tmobile and im not at all happy

1 year ago

jswanny65First activity

asked in Coverage & Signal

Would adding another router to my grey gateway solve a port forwarding issue?

I have a SynchroBit hotspot connected via ethernet cable to my gateway. It is now stuck in relay mode after working fine for 5 days or so. I need to have port forwarding available but have not been successful as of yet. Have not been able to find any help online and TMobil support says it is not available on their gateway. Im not sure if adding another wireless router would solve my problem or not. The Geek Squad at Best Buy said no……! Hoping for some tech savvy help on this….TIA

1 year ago

rma153Learner

asked in Coverage & Signal

Why is my new Samsung A13 Speedtest well below my iPhone 13

Why is my brand new Samsung A13 Speedtest (16.8Mbps) always showing well below what my iPhone 13 (45.4 Mbps) gets???? from the same location, the same timeframe.I know they use different chips, but this is very disappointing. Even more disappointing is that they both are below what my 4G speedtests were showing from the same location.

1 year ago

DeanRFirst activity

asked in Coverage & Signal

e-mail to SMS not working from a single server

I am able to successfully send e-mail to SMS from several of my e-mail accounts, save one. Messages are not blocked, at least according to Barracuda Networks SMTP server, which consistently returns “status=sent (250 OK (Allowed))”. The message simply vanishes, never to arrive (even after weeks), without even a notification of non-delivery. I have had issues with T-Mobile e-mail to SMS intermittently for years, but this is the first perpetual total loss of messages without any indication why. The problem is easily reproducible; it happens every time. I have tried prepending a “1” and a “+1” to the address, as in +1<T-Mobile-USA-number>@tmomail.netbut neither makes any difference. Has anyone had this problem and, if so, how did you solve it? Thanks very much in advance.

1 year ago

XnK2KFirst activity

posted in Coverage & Signal

MMS fine; SMS stopped entirely [SOLVED]

I already solved this problem; just writing it down because I couldn't find anyone else who had it.I'm using T-Mobile (LTE, not 5G) in the US on a Fairphone 3, which is a European model of phone. (I'm not sure it's relevant; I'm including it because it might be.) At some point after I started using the service, I was entirely unable to send SMS messages, but could send MMS, so I could send group text messages and texts with attachments, just not one-on-one texts. (I could receive SMS messages just fine.) I worked around this problem by attaching an image that was a blank white rectangle, and explaining what I was doing, when not using alternate chat applications.Then I poked through my settings for a bit and discovered that I had left VoLTE disabled (to fix a problem I can't remember the nature of anymore, except that I remember it working). I re-enabled it, and then the next time I tried to send an SMS message as a test, my messaging app (Signal) made a request to send the message, wh

1 year ago

shaikhrizFirst activity

posted in Coverage & Signal

slow internet speed 15mbps on iphone 13

1 year ago

shaikhrizFirst activity

asked in Coverage & Signal

slow internet speed 15mbps on iphone 13

1 year ago

KemojoeFirst activity

asked in Coverage & Signal

t mobile is

this phone company is been a member for over 15 years just want my last payment returned since I can’t text

1 year ago

Richjr5601First activity

asked in Coverage & Signal

Hotspot down

Having issues using a hotspot in SW Florida. Anyone know if there are network issues?

1 year ago

Triela18First activity

asked in Coverage & Signal

New Phone Only Connects to H+

Hi, I recently changed phones and I have only been able to connect to H+ data. The new phone is a Nord N10 5G and it was purchased unlocked from the Oneplus store. When we switched, we simply took the sim card from the old phone and inserted to the new phone. We’ve tried all the troubleshooting tips from the webpage but have been unable to fix the issue (restarting, turning on/off airplane and data, resetting APN to default, etc). What could be causing the issue and how can we fix it?

1 year ago

fsuericFirst activity

asked in Coverage & Signal

Will iphone 8 work on 5G

I currently have an iphone 8 and was wondering if I need to upgrade to a newer iphone when 5G is rolled out? Thanks, Eric

1 year ago

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