Question

4G LTE CellSpot v2 not connecting

  • 30 July 2020
  • 3 replies
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T-Mobile CellSpot v2 received yesterday.

  • When first connected: Power blinking green, Internet solid green, Status blinking orange
  • After couple hours the CellSpot rebooted itself and changed to: Power blinking green, Internet blinking orange

UDP ports 123, 500 and 4500 verified open through Test-NetConnection command, but additionally:

  • Forwarded these ports to CellSpot, rebooted CellSpot, no change in behavior
  • Placed CellSpot in DMZ, rebooted CellSpot, no change in behavior

Disconnected everything else from the router, rebooted the router and connected the CellSpot to the router as the only Ethernet device, powered up, again no change in behavior

Factory reset the CellSpot, the whole process repeated itself from “When first connected”

I am at loss here. Is it possible that the CellSpot they send me is not authorized on T-Mobile core network? Is there a way to get to the Tech Support knowledgeable enoght to check that without waiting an hor on the phone and being transferred 3 times from agent to agent?

 


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I am having exact same problem. 

  • When first connected: Power blinking green, Internet solid green, Status blinking orange
  • After couple hours the CellSpot rebooted itself and changed to: Power blinking green, Internet blinking orange

I contacted Tech Support and they have asked me to Reboot the router and wait for 2 more hours. and I still have this issue.  Can someone from TMobile help us here?

I am having the same problem. 

  • When first connected: Power blinking green, Internet blinking orange
  • After couple hours the CellSpot did not change at all.  Same lights as before. 

I contacted Tech Support and they have asked me to Reboot the Cellspot and wait for 2 more hours, no change.  I did this 3 more times with T-Mobile tech support and I still have this issue.  T-Mobile blamed my internet service provider then they recanted when I told them that my PC is plugged into the LAN port on the back of the CellSpot and it can access the internet with no issues.  T-Mobile is clearly either discontinuing these units because of the roll out of 5G or they lack the networking expertise to resolve what is clearly a provisioning issue on their end of the network.  

My CellSpot issues started shortly after the Sprint/T-Mobile merger and now my CellSpot is a paperweight because I have had no cellphone signal in my home for over 5 weeks now.  I have an open ticket with T-Mobile but I am not allowed to speak with their engineers to share information that can help them to resolve this issue. The tech support team keeps doing the same procedures and somehow they expect a different outcome.  This is insane how much time is being wasted on this simple provisioning issue.  This only proves to me that T-Mobile is or already has discontinued their support for these 4G LTE CellSpot devices.  I hope that I am wrong and I will admit it if I am but the facts speak for themselves. 

As a company grows in size, certain products no longer fit its business model.  The 4G LTE CellSpot is one such product.  I expect that T-Mobile will announce a new technology based on 5G in the near future that will make the 4G LTE CellSpot fully obsolete. 

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Unfortunately, the techs that know how these things work are very few and far between, and the documentation for the other techs has always been a bit on the “light” side.

The only thing I can recommend is to keep requesting escalations in tech support until you get someone who knows, or knows someone who can help you.

I had a similar issue when I first got mine, and it took a bit to get to the right person, but once I did, it was awesome!

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