600 MHz band, and general service issues market wide?


I'm trying to see what the deal is with the 600 MHz Towers in the South Florida market? Because for approximately a year now I've been getting told by T-Mobile 611 that the 600 MHz Towers we're already being deployed for this market. I've even had a chat with 611 specifically about certain towers near my house, or near one of my good friends houses. They told me that those towers specifically were going to be completed in January. But the tower I speak of near my good friends house is acting very crazy and I'm only getting 0.01 Mbps, which he lives there so he gets that day in and day out since last November. But they claim that the upgrades for the modernization/600 MHz is already done. But I've been having the same problems in general throughout my whole market which was already established by local engineers and tickets, that it's a market wide issue(if you pull up my account and look from last November till today, even corporate got involved and I spoke to them once).

 

But I haven't seen any signal improve on any band yet yet. I've also done a Google map look up of the 600 MHz Towers, which it shows you the information on Google Maps from T-Mobile as of February of this year. Which not a single place in my state has 600 MHz supposedly according to Google Maps via T-Mobile information. But for some reason small markets like Wyoming has the 600 MHz, I would think they would try to bring it to the bigger markets first and then the smaller markets.

 

 

Know I probably need a 600 MHz phone to take advantage of this, if it's really up and running. But I did preorder the Galaxy S9+, which according to UPS I should be getting it today 4 days early. But nonetheless when I get the phone I'm going to test it, and see if anything improves and see if I am picking up the 600 MHz band. Maybe it's not officially deployed my market yet, but certain individual towers could have it.

 

But nonetheless, I want to see what's going on with the modernization and if you have any information of when it's going to be deployed in my market?(wspecially after approximately a year I'vebern told this) , and so far I haven't seen any improvements in signals. Actually the service as a whole has been getting worse, to the point that corporate got involved. Which they told me an 11 year customer, to switch carriers and leave multiple times. That's how bad it's getting, because they realize and completely acknowledge it(even at the corporate level), but they're not doing anything to fix it. They just refuse to fix what they acknowledge, which is a market wide issue. So I'm trying to see, maybe the 600 MHz with the Galaxy S9+ will fix all this horrible service I'm getting market wide.


63 replies

Try the following site to see recent reported 600MHz Band 71 service.

https://coverage.lart2150.com/

It's been growing quickly but there is a long way to go to cover the U.S.  The following is what T-mobile hopes to cover by the end of 2018.  I do agree that T-mobile has service holes.  But quit whining.  You can always go to Verizon.

Userlevel 5

I am sorry to hear you have yet to receive a follow up @am321​. I am going to send you a private message so I can gather some information from you.

This is getting ridiculous Chris! I've gotten 0 call backs from corporate and now after another month I am calling them now. But I'm now getting blatantly lied to from the corporate operator. I asked to speak to corporate but he is transfering me down to customer care. I've called 3 times in a row and he keeps saying I'm transfering you to a corporate representative. But he does not, and is lying about it time and time again. Right now in this second as I type this he keeps doing so. I feel calling a million times untill he gives  me a corporate representative, or until I get someome else that is willing to transfer me correctly.

This all needs to F'ing stop! I'm starting to get very fed up and rightfully so!

It's not just you. Just about everyone has been complaining that T-Mobile's Call Centers have gone way downhill since they were offshored. Asking for your number may be a side-effect of the transfer to the overseas call center.

I also feel like basic 611 doesn't want to help me anymore. The reason I say that is because when I used to call I used to get transfer it immediately to somebody on the phone. Now ever since this incident, I call 611 and now I have to wait at least 20 minutes before I get someone to answer. Usually it's someone from overseas, compared to someone in the USA that I was getting every single time. Also it doesn't matter if I call during the day starting at 8AM or if I call after 10PM, I still have to wait over 20 minutes. Then on top of it before you never used to ask me my number, if you did you ask me just my last 4 digits which was rare. Now you're also having me confirm my full phone number through the automated machine before you transfer me. Which makes me think you're trying to find out what number I'm associated with so then you can do the 20 minute hold if it's that number. So I feel like this is a tactic to get us not to call anymore. Which is a shame that you're treating the customers like this.

I mean corporate don't acknowledge something if you don't have any intention on doing something about it. Especially lying about a call back which I didn't want or even asked for in the first place. Corporate just offered this because supposedly they were going to forward this issue to the offline team. Which you can't get in contact with via phone so they were just going to be the middleman so to speak. Replaying their information to corporate technical support Oscar

and then to me, but unfortunately that's not the case and I was blatantly lied to.

So this here is how my data services for my home day in and day out is working. So you can only imagine how my call service is, if this is my data.

I mean literally every department at T-Mobile from the basic tech support, all the way to the offline department is completely not helping me. Every department is just completely hanging me out to dry.

I mean you guys claim excellent service. But this gated community is less than a year old built from scratch brand new(so the signal should be able to penetrate through house), nothing to do with the earth obstructing my signal of any kind, and not to mention my service bars fluctuate quite often between 1-4 bars. So I mean I'm capable of getting good bar anount. Now I just need that signal to actually work when I get these bars, and I need these bars to be stable

I mean the only thing to do is call corporate one more time, see what is going on and then from that if they have no answer or they're telling me to wait. I'm going to really have to switch carriers. I mean because at least I was supposed to get a call back from corporate technical support Oscar. Which shows me how how much T-Mobile has a hole cares about the situation. I mean even if it was going to take a while, Oscar should call me back and tell me hey it's going to take a long while we're building new cell sites completely from scratch, which the offline team confirmed with me etc. Because it's rude to even lie in front of corporate technical support as well and not even get an answer back. I mean a corporate customer care representative was also on the line with me, and corporate technical support Oscar when he said that he was going to call me back. I mean this is really how you're treating your customers?! Blatantly lying about calling people back. Then your coverage map in general, how you say one thing about service but it's the 360 opposite. Like you claim excellent service but it's beyond belief horrible and non usable at all. Again either have your coverage map reflect this type of service, or legitimately give me an answer and tell me you're really going to fix it. Not just try to improve the bars on the phone but the service is still exactly the same.

Also as far as the service, throughout the day on some days. The number of bars on the device has improved, meaning that it show more bars than just one or X over the service. But the service is exactly the same or worse in terms of me using the device. I'm still not able to make one individual call from home at all, and it's so bad that it tells me that I'm not registered on the network. So I automatically you can figure out how the data is as well, completely non usable.

I'm also still having problems away from home as well.

So the only other option is to call corporate again on Monday, and see where it goes from there. I mean I would think by now the offline team would have relayed Oscar a message in over a month. Even if they were adding new spectrum, and brand new cell sites from complete scratch you would at least tell me to be patient kind of like what the other person in this post was talking about. About waiting it out and seeing how it goes because they improved. But I didn't even get some type of call like that. Even corporate is hanging me out to dry with no answer as to why this is happening.

The only thing that has happened is that T-Mobile as a whole gave me $25 off(basic tech support did a few months ago), and then the last time when I called corporate they gave me the whole entire bill for last month free because of these issues. But honestly I can care less for getting any money off my bill, I just want the service to work properly where I can use it. I'm clearly not the only one having these issues in the market, and this is one of T-Mobile's biggest markets in the country. So I would think that they would care to try to fix it and at least do the right thing for the customer. Also especially being a big touristic market where a lot of people come for vacation, spring break things of that nature.

I mean I don't understand why they just don't care! Because it seems like they don't give 2 shi t's about it! Which to me is starting to revert back to the old T-Mobile ways before the serve became good, and got money put into it!(using the service & customer service on the phone).

Hey this is another update.

I haven't heard back from corporate technical support Oscar. At this point it's safe to say that he's not going to return my call.

Also mind you when I first started writing the replies today, I was getting 3-4 bars fluctuating constantly. But I was unable to use the device at all device. On top of it, now I'm still sitting in the same place. But it went down to 2 bars and is staying there. So it fluctuates quite often, But no matter what amount of signal I have(at least for my house specifically). I'm unable to make a call, or use the internet on the device. I have to use Wi-Fi calling, and obviously be connected to a Wi-Fi network in order just to be able to use any type of service on the phone in my house 100% of the time.

But in the last 2 weeks the bars on the phone have proved, but the service itself has not improved at all. I mean in the bathroom I was even getting X over my service, now I have one bar that's still completely unusable. But until 2 weeks ago I never had 3-4 bars, usually it was just 1 bar and then very rare was 2 bars. But even with 1-2 bars then, I was still unable to use the phone. So the bars itself on the phone holds no real meaning or value to the service itself working.

I mean it's to the point that I'm getting edge "E" internet quite often, which started on my S8 and now carrying over to my S9+. Which this didn't start occurring until January all over my market. I mean this even happens when I'm completely outdoors, or driving in my vehicle.

I mean I don't even get service like I told you before at a major Plaza that's basically very close to a major highway. The plaza has a Best Buy, Home Depot, Chick-fil-A, Miller's Ale House, Twin Peaks Sports Bar and Grill. Or anywhere in that Plaza even outside I'm not even able to make a simple phone call. Which mind you less than 3 miles away it's also situated near a college campus as well. And there's many many many different things around there, even different plazas, even a different mall than the one I speak of. Which again this is even off a major busy street as well. But the same thing is happening. I'm getting one bar over there and can't do anything. This is been happening for years. Which this area I speak of is about 15 miles away from my home area. On top of all those other places I have issues with, that are like 20 miles, or 42 miles away(which even local engineers have acknowledged issues for that whole 42 mile stetch), which we've discussed before in different replies above.

I mean honestly this is just beyond ridiculous.

Userlevel 6
Badge +12

Well that is unfortunate, in my experience it has been a good backup option and has worked well in the Pittsburgh market and State College. The only one that is truly horrible is 2g for me.

The 4G issue is just not in my market. Ever since T-Mobile switched over from 4G to 4G LTE it happens everywhere I've been in the country. This has happened to me every single time 4G kicked in in my market, the San Francisco and Oakland Market in California, the Aptos California Market, New York City Market, Nashville Tennessee and 30 minutes outside of Nashville Tennessee Market, Jacksonville Florida Market, in Washington DC. Which this has been happening since day one of LTE being fully deployed on the network. I mean I've traveled other places, but not all the time did it switch over to 4G. I mean some trips it didn't do it at all.

But for you to say there's a lot of struggle with my market, it's kind of a head scratcher or unbelievable in other words because I'm in one of the top three markets for T-Mobile, according to T-Mobile. I'm in the Miami/Fort Lauderdale /West Palm Beach Market. Plus my home is .9 miles away from the second biggest mall land size in the country. So for me to have this type of service in my area for the home for example out of all the areas in my market that's giving me a problem, that's insane. Plus they just opened in December of last year a whole new 3 story wing to the mall, and they're also removing the Sears department store because it's going bankrupt. They're replacing it with an outside shopping area with a bunch of very high end restaurants and even some of the very first locations in the United States of those restaurants. Which is going to be at least minimum of 40,000 square feet they were saying what I read. So imagine this in relations to the cell service that's already horrible. Then you factor in that this mall is off a major street that can actually go from Miami all the way across the border into Canada. It used to be the Old Highway before Interstate 95 exist, one of those regular road street highways. Then one block west from that street, is another semi major street, switch my gated complex is located off of.

Userlevel 6
Badge +12

Thank you for being so active and keeping us posted. Honestly though HSPA+(4g) should not be giving you troubles with calls though. That is pretty odd to me since a phone call isn't that intensive or demanding. Sounds like your market is really struggling. I still wish you the best and believe you are doing everything you can to improve the situation.

Here's another update.

As of April 4th, I have still not received any call back from Oscar in corporate technical support. The service is exactly the same as before even talking to corporate the first time.

Also the other phone number on the account is having the same issues I'm experiencing. They're using a Galaxy S7. They keep dropping calls left and right and having all these bad experiences with the cellular service throughout the market they're explaining to me. So this is a second number completely different from my device(one attached to this account, and one number not attached to this account), thats having these issues market wide. This is seriously something that needs to be addressed and not ignored. It clearly is not only me.

Mind you, even last night outside my house I was getting 4G(no LTE). Which you know, is unusable for me anywhere I've been in the country since LTE deployed with T-Mobile. Like I explained before when I have 4G the phone becomes basically a bricked device. Which was happening outside my house.

Then this morning traveling to work, my network became 4G again. I was unable to use the phone for anything, including making a simple basic phone call. This was a little ways from my house so definitely it would be a different area, and a different tower for sure than the tower being used for my house(even the short range towers that I mentioned before).

I'm not talking about the new cell sites. I know how they work, and I discussed it with you above if you remember. Sorry I should have been more clear. If you remember before I spoke to corporate customer care even the first time. First they told me they're working on the towers market wide and that it was going to take a while. This was just to fix the issue with already existing towers. Then within 24 hours they told me that it was completely working up to date just like how T-mobile wants it with all the towers market wide, according to the local engineers. This was before I called corporate the very first time. Then the first time I called the corporate, all they did was just forward a ticket to try an escalate this issue. Only the second time when I talked to a corporate customer care representative, while on the line with a corporate technical support tech which was Oscar. Only then did we discuss adding brand new cell sites. The second call to corporate which was this called call with Oscar, they couldn't tell me what was going on at the time. But when I called corporate for the third time, it was when the lady told me that they are working on the towers again(not adding any new), So it took me 3 corporate calls, just for them to continue working on the towers. Not giving up and closing the case, which was the problem when I was talking to the regular techs. Before even calling corporate the first time.

Userlevel 6
Badge +12

I know your pain and that is how it was for me for a while as well. Honestly it is just a waiting game. This type of stuff doesn't happen over night. It often takes months just to get a permit filed to let someone install new equipment on a cell site. Thanks for the updates though. Try to hang in there.

Here's another update period last week I called into corporate myself again. I spoke to a corporate customer care representative. She ended up telling me that they're working on the towers now all of the sudden again. After T-Mobile claimed before that they were 100% up and running according to the way T-Mobile likes and wants it. Like I mentioned before, how one day to the next it was broken now fixed. When they said it was going to take a long time to fix.

But I didn't get a call back from Oscar as of yet, and this corporate customer care representative couldn't tell me why he didn't call me back, or if he even would.

But right now I haven't seen any Improvement all over the market indoors, outdoors, driving etc. It's still the same as I last explained it to you in my previous replies. But the corporate customer care representative ended up giving me April's entire bill for free. She said especially I've purchased Galaxy S9+, the same exact service was occurring but the issues. Then to add the cherry on top, Wi-Fi calling not working on the device like I explained in the previous replies above. So like I said she ended up comping April's bill. But honestly how many times can they keep giving me discounts or free month's on the bill. I mean all I want is my service to be working like it's supposed to, and to get what I paid for. I don't want any compensation.

So honestly I do not know what to say or do anymore!

This is just an update, so far I have not gotten a call back from technical support Oscar. I'm starting to feel like my conversation with corporate for the second time was just a rouge. So if I don't hear back from anybody by next Monday, then I'm going to be calling corporate again. But if I'm getting the same BS answers, then I have no choice but to leave T-Mobile unfortunately.

First off thank you for replying to me and giving me this information. Second of all where did you get this map from? As I would like to see the map, or the app that is displaying this map and letting you know about the TV station.

Also are you actually seeing the new towers on the map? Or are you just assuming that based off what I said? Because I have a feeling like you're basing it off what I said, which I could be wrong. But that's the feeling I get. The reason I say that is because I did discuss within the last week with corporate customer care, and corporate technical support on the line at the same time. Which they were talking about adding brand new cell sites from scratch. In other words adding brand new spectrum in the area. Which I don't think within one week already they're going to have a brand new cell site from scratch put up and ready to go. Which they're talking about adding multiple, but I don't even think one can be completed in about a week's time span. So I just want to make it clear that if you are talking about what I said about the new towers. They're not up yet, not even close. Because they just been discussed last week like I said. Then I have to wait for my call back from Oscar from corporate technical support, which can take a while he said. Which he was forwarding this information to his boss and his boss was going to forward this to the "offline department", Which is higher than me talking to corporate customer care and or corporate technical support. At this point Oscar from corporate technical support is just the middleman or the messenger in other words, just relaying the information to me.

The maps show that there is a TV station scheduled to finalize repacking in South Florida by June. Probably the 600 MHz band was preinstalled and will be activated when it is complete. What's strange is the poor performance of the network in your area, despite the new towers.

*mall land size

Also sorry for the spelling errors, my autocorrect is changing it and I don't realize it. Which I can't edit these post after a certain amount of minutes.

Also sorry for typing a lot. I just have a lot to say to this because I've been through a lot and I've been left in the dust. I mean I know you specifically want to help chris, but it's out of your hands and he's much more to be done than what you can do. I just wish we get to a proper solution one way or another. I just want this to be fixed

* like diagnostics

Also another update that I forgot to mention to you is. My friend's house, the Percival Ave address you see on 1 of the tickets, with the 786 phone number attached to it. Well the service has improved, but it's very inconsistent. What I mean by that is it goes from 20Mbps-30Mbps to like 1Mbps-2Mbps, and then jumps back up to like 10Mbps-30Mbps from one second to the next. Which it does that every second. So in turn if I'm watching Netflix through the app, it goes from 1080P to 280P quite often. Also sometimes the internet would be blazing fast with the Chrome browser, and then sometimes it would be slow and like lagging and something's failed to load like I mentioned for my house. My friend with the 786 area code phone number that lives there, told me that when he called them(one of the many times he called) got a new date of March 18th was when the tower was going to be fully up and running. I went to his house after March 18th, and this is the results I got now, which is the first time since November I got something like this or even remotely close to it. But if this is what you claim excellent coverage for his house and it's very problematic like this. Then you also need to fix the coverage map for that specific location as well. Which I don't understand why you can't get it up and running to the way it was before November. Which I was always getting 25 Mbps or more and never had an issue with running HD on Netflix, even through hotspot. The quality never downgraded or anyting once in 3 years at least for that specific location. Then all of the sudden last November it went 360 the opposite and it's never been the same since.

Which this seems to be the new thing everywhere since December. It's like you changed your service to be great, and then all of the sudden you became the old T-Mobile you once were, in terms of back when you weren't that great and you were known to have all these issues across your network nationwide(when you had the horrible 3G and 4G, before you stepped it up and took it serious to change and improve your service quality). It's like you wave the magic wand and poof lol, you reverted completely backwards to that time of T-Mobile's life lol. Which is pretty much almost everywhere I travel in the whole entire market. Which again I'm not in a small Market, from what I'm told is that I'm in one of your biggest markets in the country. In the Miami/Fort Lauderdale/Palm Beach Market.

I mean this whole entire Market is expanding. In terms of more people moving here, a lot of new businesses and companies, and new residential places popping(including expanding into the everglades like never before). With that being said, if you need to add new towers from scratch to support the customers that you have in this huge growing market. Then so be it. But to leave customers completely in the dark, and having to go through all these links. Having all this proof to back up my claims. Even stuff on your end like that agnostics in your system. But you still don't give me an answer you guys still leave me in the dust. Which nothing is getting fixed! I think that is very wrong! You claim to be changing, you claim to be for the customer! You came to be a different carrier! But there seems to be issues that no one seems to care about! Including the offline team Which is higher than even calling corporate! I mean what else can I do and what and what else do I have to do on my own, in order for you to make this right for the customer. Which you guys are clearly in the wrong 100%. Including with massive evidence on my end and your end to back it up. Which includes local engineers assessments, what you see in diagnostics on your end just buy me using the phone normal, what I have backed up as far as screenshots and video screen captures of all this. Not to mention, at least 48 reported issues through the T-Mobile app(which was all from one week).

I mean so at this point I need a real deal solution. Including if you're going to improve the signal on my phone, actually make it work. You guys cannot fool me by just adding more bars but the service is staying exactly the same. Which appears to be the case as of now. Which even now the bar is still fluctuate, and time they still get one bar staying the same for a while(like last night).

I mean there's even populated plazas. Like this one plaza for example that has a Home Depot, Best Buy, Chick-fil-A, Twin Peaks, Miller's Ale House, Arby's and some other big name stores in the plaza. Even right across the street from the Plaza(which is back streets leading to the main streets basically) there's a Costco Wholesales Club . Then all this is situated basically one stop light away from a major highway(once you get to the major street(witch is .1 at maximum once once you leave the plaza or Costco parking lot). But the point of this is is I get horrible service to the point that my phone is not usable anywhere. In any stores, in any restaurants, even at Costco. Sometimes I go to Twin Peaks or Miller's Ale House to watch the UFC fights and I'm there for like 3-4 hours at a time. But I'm unable to use my phone even make a simple phone call. Even stepping completely outside. Because I get one or two bars that is unusable service. I mean things of this nature that make no sense. And it has been happening for many years, which I reported this a T-mobile make tickets. Which there's even many towers in the area. Mind you this area is a very populated area, off a major Street. It seems to be the more populated areas you go to the horrible of the service you get.

Like for example I was able to find the first quarter of last year's traffic count, adding both directions numbers for that area where the plaza is and everything. We've got a total of 69974 traffic count for a whole first quarter year in both directions. So with that being said you can only imagine how many people stop in to the stores and all those places in the plaza. So these areas are populated and I'm getting no service for example. My home is .9 miles from the second biggest more land size in the whole country. Which by the way they are expanding the square footage by adding more to this mall. Which the construction already started. So I mean it's going to get bigger, have more places to shop and eat at and you're going to have less service because more places added. I mean it's clear as day you guys are dropping the ball. But what are you guys really going to do at the end of the day to fix this? This is a serious question that seriously needs to be answered, weather on here, with not a generic response. Whether it's corporate technical support, or just customer regular corporate customer care. Whether the offline team called me personally and explain this to me, but at the end of the day we need it clear cut and dry answer of why it's happening and what's going to happen to get this fixed market wide.

Hey this is just an update. So far I have not gotten a call back from corporate Technical Support Tech Oscar.

But I've seen the signal bars on my phone improve. But the internet is still very bad, and the calls still have a lot of issues on ever call. It went from being 1 bar all the time, to now having between 1-3 bars, but majority of the time I have between 2-3. 3 bars just started recently today, so maybe they're finally working on it(after 2 different corporate calls). But the internet is still not that good, it's very slow and not everything loads properly because of it. It also seems to be spotty, meaning that I still have the same bars, but sometimes it would work partially and sometimes it will not work at all. But now majority of the time it does work but not properly.

I know these type of things I mentioned above can be part of adding new towers, or even just modernizing towers until they're fully up and running.

Reply