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9961 Personal CellSpot & Family/Parental Controls

  • 22 April 2016
  • 8 replies
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It would appear that the Time of Day restrictions I created and had working for our children's devices are being bypassed when these devices are connected to the Personal CellSpot in our house.  Whatever network-wide policy enforcement T-Mobile has that checks against a device's restrictions does not seem to be enforced either on the CellSpot itself, nor at the egress of the tunneled traffic once it arrives on the T-Mobile network.

 

Is this a known limitation and is T-Mobile working to add support for Family Control on the CellSpot?

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Best answer by tmo_mike_c 24 April 2016, 17:48

Hey @gunner2083 and thanks for the feedback on this.

You're right. This feature does not limit data, only downloads as they can cause the account to be charged. We do have a dedicated page that includes exactly what Family Allowances‌ will allow you to control.

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Update:  The Web filtering does appear to still be enforced, but the Time of Day restrictions are definitely not active when the device(s) are connected through the CellSpot...

Any suggestions?

After further research I am going to replace the CellSpot with a 4G LTE Signal Booster instead.  My assumption is that any devices connecting to the T-Mo network via a boosted signal are really just connecting to the "strongest" tower in my area and all Family Controls (including Time of Day Restrictions) should work as intended.  I will post my findings.

Would be nice is someone from T-Mobile could jump in an validate my findings and assumptions so far...

Think I found the answer to my original issue:  FAMILY ALLOWANCES/CONTROL DOES NOT LIMIT DATA!!  How difficult would it be for T-Mobile to put a disclaimer in the "Schedule" tab for Time of Day Restrictions that DATA is not restricted by any of the settings!  Kids don't talk on the phone these days so limiting calling hours is a waste of time...

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Hey @gunner2083 and thanks for the feedback on this.

You're right. This feature does not limit data, only downloads as they can cause the account to be charged. We do have a dedicated page that includes exactly what Family Allowances‌ will allow you to control.

Mike,

I have to respectfully disagree...  The Family Allowances page you cite does NOT mention anything about data at all.  It is a bit deceptive, intentionally or not, to not point out that 4G/LTE DATA cannot be restricted or limited.  I just switched over from Verizon and even they had a per-line data cap and time of day phone restrictions in their Family Base service that SHUT OFF DATA...  This is not a deal-breaker for me, but when I was considering switching to T-Mobile, I was led to believe (due to the ambiguity of your web site) that I could limit DATA usage by time of day as well...

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The page I posted mentions exactly what services you can control. Since data is not listed, this wouldn't be something you could restrict. I agree that this page does not mention data but I'm curious, where is the ambiguity? Are you seeing something on your Family Allowances that implies that you can control the data?

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Just checking in to see how everything is going!

-Lauren

T-Mobile has no "real" parental controls! Why not? I have 9 lines with them, and have been a customer through many different mergers and name changes. Other carriers offer fantastic parental controls. I want....

1. Ability to turn mobile data off on a schedule and also anytime I want to via a "parental control app" on my phone. Please don't tell me that my child can still access data via the WiFi as I am able to lock it down on schedules already.

2. Ability to locate a phone EVEN if the child installs a gps faker app.

3. Ability to lock the phone entirely (except for 911 and pre-approved numbers) via the "parental control app" on my phone.

4. Ability to set a daily mobile data limit (example.. 2 hours per day).

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