Question

Android Pie Wifi Calling has one-way audio only


I have a Pixel 3a running Pie and wifi calling doesn't work. In particular, inbound calls to my phone (over wifi) result in audio only going *from* my phone to the caller, but not the other way. Turning off Wifi cures the problem and allows  me to return the call.

 

This happens on two different Pixel 3a's on two different networks -- so it doesn't appear to be specific to the phone or the network.

 

Does anybody else see this problem? From reading other threads here, it seems that it is different to the other wifi calling issues (though there is an iPhone issue where the audio channel goes one way after five minutes).

 

Philip


11 replies

Userlevel 5

Hey, Philip!

I'd have to agree that this issue sounds different than other WiFi calling issues I've read about as well. On the two WiFi networks that you tested, did you have any other issues besides the one-way audio? Has this been going on since you've had the Pixel 3a? Or did it just recently start? We may need to file a ticket with our Engineers to put this on their radar and see what needs to be done to get the audio fixed.

Userlevel 5

Good morning, @magenta2128671​! Just checking in to see if you had any questions after reading over my previous reply. 😊  

This same issue is happening with my 3a.  All other phones I've had had no issues with wifi calling, this is the first time.  I answer and just no audio.  I need to turn off wifi and call them back in order for it to work.

Userlevel 5

It's odd that this is happening on your device as well, @chrisavs​. Did this just randomly start or did you recently update your phone? How long has this been going on for? Lastly, have you already worked with Tech Support to see if a Trouble Ticket needs to be filed?

My wifi calling botton all together disappeared after J7star Pie update. So bottom line TMobile no longer offers free wifi calling in their phones. The advertisement is false.

I’m having the same issue with a Pixel 3a, Wifi calling is worthless to me as a result.  Always have to turn it off and call back the caller as I cannot hear them.

Userlevel 6
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Excluding the potential of it being a bandwidth issue on both networks, which I can guarantee aren’t an issue in my situation thanks to Gigabit internet here.  Updates for all devices, including OnePlus, Samsung, and many others have introduced WiFi Calling and VoLTE connectivity issues with recent updates.  Some of us, myself included, rely on WiFi Calling when roaming and even at home.  The most recent updates to the OnePlus 7 Pro (NA and T-Mo) and 8 5G all are experiencing these issues.  

Excluding the potential of it being a bandwidth issue on both networks, which I can guarantee aren’t an issue in my situation thanks to Gigabit internet here.  Updates for all devices, including OnePlus, Samsung, and many others have introduced WiFi Calling and VoLTE connectivity issues with recent updates.  Some of us, myself included, rely on WiFi Calling when roaming and even at home.  The most recent updates to the OnePlus 7 Pro (NA and T-Mo) and 8 5G all are experiencing these issues.  


I am having the same problem with my One Plus 7t Pro for the last week or so.

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i am having a similar issue with my OnePlus 8-5G phone. Restarting wifi or rebooting the phone has no effect. calls i receive over wifi have no audio.

I have the same issue on Pixel 3a while on wifi calling. The call goes through other people can hear me but I cannot hear them. It used to work fine until several months ago. Rebooting fixes it for a while but then the problem recurs.

Has anyone found a solution? Could it be something with the google carrier services app?

Thank you

Just got T mobile and a OnePlus 8 (Android 10) three days ago. Wifi calls connect quickly but I can't hear a thing from the person I called. I have 100mbps internet that works great for everything else. Reboot doesn't help. 

I have noticed when I attempt a call, it hangs at first, then connects by automatically turning off wifi calling. Once I finish the call, wifi calling automatically re-enables itself.

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