Question

Anyone fed-up with horrible coverage from TMobile

  • 1 July 2022
  • 6 replies
  • 331 views

Badge

This is a Description of our Complaint with T-Mobile and the BBB:
For the past almost 3 years we have had all of our family cell phone lines with T-Mobile. We switched over from Verizon about 3 years ago because we responded to a promotion offered by T-Mobile whereby offered much better coverage at much better prices. Turns out that their marketing in advertising campaign was misleading and inaccurate at best. From day one, the coverage and reception was below any basic level of acceptance causing phone calls in messages to drop or fail at a rate off three failed for one success. After a few months, I complained with T-Mobile, they profusely apologized and told us to be patient because they were in the process of rolling out their new 5G Network and also merging their Network with sprints, and they said that the coverage and service issues will greatly improve in a matter of weeks or a couple of months at the most. When this didn't happen, I called to request a transfer of service and they insisted that it was just a matter of time for their coverage and service to noticeably improve and they offer a nominal remporary discount to keep us from switching over. As expected, the coverage and service not only did not improve but got worse. After another 12 months have gone by and everyone in our household having being fed up with dropped calls failed messages in lack of connectivity, we have decided to switch over to another carrier. When I call T-Mobile to inquire about the process, they told me that we're free to switch over but they're going to charge us retractively rebates and fees that they have waived because we're not meeting the term of our contract. And my question to them what kind of compensation do we get for the 3 years of failing to provide the most basic service that we have been faithfully paying in full for almost 3 years. We'll know that these are tactics that these types of companies use to hold people hostage regardless of whether they are the ones at fault in causing you to leave. This should be unacceptable!


6 replies

Userlevel 5
Badge +7

Won’t do much good but assist in having you ported.  I’ve filed tickets for several of T-Mobile’s ‘Dead zones’ that T-Mobile has claimed ‘Verified 4G LTE’, as well a 5G service.  These areas get you … ‘No Service’ or ‘Emergency SoS’ only on AT&T or Verizon.  It’s been 7 years, and  their maps show ‘more’ coverage, yet … the service is still the same.

  1. Try before you buy.  Wireless is notorious for this.  Not everywhere is equal with all carriers.
  2. Don’t buy the line of “we’re deploying 5G and it will get better” - as it may .. but not always in all places.
  3. Their merge with Sprint shouldn’t cause YOU issues .. that’s for Sprint customers, mainly.
  4. Their ‘apologies’ won’t fix the service.

If T-Mobile ‘billing/care’ reps won’t fix, escalate through BBB.  T-Mobile upper levels will contact you, as they dislike the public rating that they’re getting, and want to resolve the issue (i.e. will work for ratings).

 

BBB customer reviews:  1.2/5stars

Userlevel 7
Badge +14

What's ironic is the in Tmobile's terms and conditions, that no one reads before signing , TMobile doesn't guarantee service.

Userlevel 5
Badge +7

T-Mobile reps will state this as well.  Sadly, the advertising and ‘Awards’ department end up on the promotion as ‘most reliable 5G network’ which sells, but sadly doesn’t mean much when service doesn’t work.

Userlevel 7
Badge +14

Luckily where I've lived the service has been good if not great. When I moved across the country a few years back I streamed music and not too many dead spots. If you ever driven the I-10 in west Texas there's not many towns to stop but I still had a good signal.

What's ironic is the in Tmobile's terms and conditions, that no one reads before signing , TMobile doesn't guarantee service.

No way…. I always read through usually now I feel a little screwed! My calls and reception are terrible. I work on the road and I can’t keep good reception for the world. I can’t even keep a phone call with my mom in the grocery store or in my own house anymore. I’m over it. I want out of this. And the OP is right!! How do they plan to compensate for all the missed phone calls and dropped calls and missed data due to their terrible advertisement! Shame on T-Mobile! 

i wish I could tag them in this….  

Userlevel 7
Badge +14

What's sad is most carriers have the same verbage in their terms and conditions

It's basically an out for the carrier. I suggest reading the terms and conditions of any carrier you are planning on switching to.

Reply