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Anyone fed-up with horrible coverage from TMobile



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Sadly a once great cell coverage is now crap.  And Website is so slow it is hardly usable. Barely works at my home.  20 years ago everything was great.  Then 5+ years ago problems, dropped calls, usable voice quality, missed calls & messages, sometimes can not call out at all.  T-mobile sent repeater boxes, nice fixed problems for a while.  Now repeater box only has 0-1 of 5 bars, most of the time (was 3-4 bars).. Appears that rollout of 5G, is killing 4G LTE coverage, and/or 5G cell upgrades have caused problems.  No solutions from T-mobile in 18 months of complaints.  Same thing happened with Verizon 20 years ago, they over sold service (too many phones for # of cells), and coverage got poor.  Switched to T-Mobile, a small company that cared.  Now T-Mobile is the 900lb monster, that does not care.  All T-Mobile effort into marketing, not customer service.   Appears T-Mobile marketing has oversold services (too many phones for network to handle).

Appears T-Mobile marketing has oversold services (too many phones for network to handle).  Good service when it works, but not near my house anymore. I live the twin cities MN suburb, T-mobile coverage map shows complete coverage at my home, which is not true. 

I'm over in the Northeast Boston Mass, about 20 minutes north.. 3. Mi from my last address which I had great service... And literally since I moved in June I've had the worst service and internet service ever... I love T-Mobile in their customer service. They are usually willing to do whatever they can! However, not all their techs are trained the same and if you go through the app into the help area to the technical support number, it is actually a different technical support that you get when you just call the basic 611. I had one rep telling me I had absolutely no service in my area and that I should just cancel it. Where it said I have extended 5G 4G LTE range and I can actually see the tower from my bedroom window. I just recently bought a Google Wi-Fi range extender router.. does seem to help. However, because T-Mobile service is still getting a spotty reception, the Google Wi-Fi does go down at least once a day when the Google Wi-Fi is working. It definitely helps increase the T-Mobile router. I used to have the original 5G router that they placed out which was made by Nokia. Absolutely terrible, overheating like no one's business.. I'm constantly getting spam messages.. after switching it definitely made a small improvement.. I understand having some high traffic areas but like other people are complaining when you pay 3 to $400 a month for four lines and internet plus phones on the plan. It's an awful lot of money to put out to have 50/50 coverage! I still even have my old Wi-Fi range extenders from T-Mobile to help draw even more of a signal in which they don't even offer anymore... Lol it's tough. One technology is changing like this.. But at the end of the day they really should be offering people that have to call more than three times a month to deal with internet issues.. The person that helped me last had me do something a little bit different. This time They had me unplug my router and keep it unplugged while they can figured my network from the other end. Once they were done then I plugged my router back in and it seemed to help improve slightly for sure... But still 60/40 is not that much better than 50/50 lol

I hope they get this figured out soon because if this persists, I can see a class action lawsuit happening in the future! You can't take people's money without guaranteeing something.. or what's the point of having the service in the first place? At the end of the day, not every single contract is going to stand tall. It's going to be on the side of the consumer eventually! But at least they have really excellent dedicated technicians and people willing to go out of their way to help you on the other line. That's the one thing I can say about how much I love. T-Mobile is their customer service is good!

I remember back in the day starting out at a kiosk with cellular one which eventually became singular wireless and then turned into AT&t... That service was pure s***..lol call you after 9:00 when it's free 🤣🤣

So I think I'm a little more appreciative of the changing technology and everything going on. However, it would be nice to see better service all around! 

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Appears T-Mobile marketing has oversold services (too many phones for network to handle).  Good service when it works, but not near my house anymore. I live the twin cities MN suburb, T-mobile coverage map shows complete coverage at my home, which is not true. 

TMobiles own written response to a CPUC inquiry of ‘No Service ‘ has TMobile response stating that the area I question is 4g LTE,  but TMobile coverage maps show it as 5g.

@T-mobile what's going on! your service is terrible, we need an explanation and a pront solution to this issue NO MORE EXCUSES!!..

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Yes, I can agree. I just past my 1 year anniversary and I can say I do not like any product or service of tmobile. Support is terrible. I have been told for the entire year that my tower (home address) is being “upgraded”. As if that would explain anything. A year? I have read recently in the NEWS that tmobile support makes this claim to get customers off of their back. This claim was made by a former tmobile employee. I tend to believe the new story. I find it difficult to believe that an upgrade to a tower takes over a year to complete. They continued this same claim when I filed a complaint with the BBB as well. Network speeds crawl most of the time, and get significantly worse in the evenings.  Home internet and cell is not the same speeds at the same locations. Home internet is a poor product I would not recommend to anyone. I CAN make phone calls and send text messages. Coverage in my state of WV is spotty… but so are all carriers here. Claims of the fastest, best and so forth in my opinion are lies. It depends on where you are! In WV all carriers are terrible. Not fast, not well covered, and not stable. Support is friendly but difficult to understand (Indian accent) for me. Answers are always the same. Promises to improve, fix, etc. that NEVER are followed thru. EVER. I mean NEVER-EVER. That is the definition of LIE. Coupled with the “upgrade”: Tmobile lied to me when they state that the upgrade will improve my service (it is never going to be completed-if it ever existed). Lied when they said I would have great coverage. Lied when they said my network 5G would be blazing fast. Lied when they said they had the best support (third party). Lied when they said my home internet would be 5G speeds. On and on. Such a pain to switch tho. Just one lying company to another? Look: if you just want a phone and a text message… anyone will do. This network garbage is all just that: garbage. Your ISP should never be a cell carrier… period. Get cheap service for a call and go elsewhere for everything else is my best advise. 

I've been having issues with my T-Mobile service since I switched over to their Magenta Max plan + got a new iPhone 13 Pro. Now I only get reception if it shows the bars AND also specifically shows 5G UC. If it shows 5 bars and says only "5G" or LTE or anything else, I get absolutely no data reception. The bars don't mean anything anymore.

Their customer support has been no help. They always start by checking the coverage in my area (San Francisco) and tell me there are no outages, and then tell me to restart my phone, which usually does the trick, but it happens so frequently that it's a huge pain to have to restart every time I don't get data reception. They are unable to provide any other insight into the issue.

If anyone is reading this while shopping for a new carrier, AVOID T-MOBILE! Go with a different, more reliable carrier.

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All mobile networks have dead zones, and I understand that, HOWEVER, it is outright fraudulent to publish maps claiming coverage exists where it does not.    If anyone ever starts a class action lawsuit against T-Mobile/Sprint, I would sign up the first day because I am tired of paying for empty promises.

Sign me up and let's put them out of business

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