Anyone fed-up with horrible coverage from TMobile

I’m a month-to-month T-Mobile subscriber with three phones on my plan. My service has gotten progressively worse since January 2022 and every time I speak to a T-Mobile representative online they tell me their network is fine and there’s no problems in my area, but I speak to T-Mobile employees in a T-Mobile corporate store and they tell me they’re experiencing the same thing on their phones in the same area as where I am experiencing problems. Today was the topper. I went from five bars of 5G service in my home. to zero to one bar of service. The online help people always want to put it on my phones, but the last time they did that I had purchased two brand new iPhone 15’s shortly after and the problem did not get any better. Today I have been transferred to the tech-support people twice and both times after somebody answers I get hung up on and have to go through the whole chat process again. it’s a shame, because T-Mobile had the best service in my area at one time, and now it’s worse than any service I’ve ever had. 

Just as a note:  T-Mobile will claim “Coverage isn’t guaranteed anywhere any time”, also, many of the reps that you will speak to are on the other side of the planet and have no clue about US Geography.  Lastly .. the coverage maps that they have for us Proletariat hype coverage in many areas where there is none.  The FCC has promoted a coverage map with data provided to them by .. T-Mobile which shows many areas of ‘No Service’ where T-Mobile makes the claim of 4G LTE/ 5G / 5G UC.

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Hello to whom it may concern. My name is Karl Veal. I have a very small podcast on all apps and I have come across a story regarding Tmobile and their operations when it comes to closing customer accounts. I have a gentleman with screen shots from as low as messaging agents all the way up to high up managers at tmobile displaying absolutely disgusting behavior towards this individual concerning very eye opening dealings with his account personally. The genteman has everything including agents adding phone lines with promised equipment limit doubling and taking the phone orders for these new lines and then sending him SIM cards and a message saying hie equipment limit actually was not doubled but the request was denied. Same account has screen shots of conversations regarding a security breach on his account in 2022. A scam artist had actually put in a claim through assurant their phone insurance company and had his phone turned off and a new phone shipped to him in Nyc with the customers own credit card on file with Tmobile. Months later the gentleman had a security breach on his account with Bay and he had reached out to both companies for any information to provide his bank. Just in case it may have been the same account intruder and both companies refused his repeated requests for any information on the name the phone was sent to or the address it was sent to. Any information to help his banks investigation. Really refused any information about even if his account was refunded for this incident because his bank could not confirm. Requests for a formal investigation have still to this day gone unanswered. As recently as today after a months long investigation into missing phones on his account, the gentleman was promised credit on his account that again is acknowledged through screenshots and notes on his account for the time spent on the phone with said company and the inconvenence of an investigation that was promised to last 24 to 48 hours. Giving a little more detail about this specific incident, he reported a delivery marked delivered that he actually had not received. This was reported January 5th and a ticket to start an investigation was not filed until January 9th. Let the company informed him this 4 days tickets had been filed and the company was hard at work. Spending as much as five hours a day those four days calling and messaging the company and the delivery service UPS. On January 17th the customer had to reach out to UPS for a completely different shipment and informed them of his disapproval of damaging his current package through amazon and the wait on their investigation with tmobile a couple weeks prior. The manager in charge of lost packages informed him he was unaware the customers order had not gone as planned and nothing had been filed or notified with UPS. Just today after getting enough of their behavior for the 2nd time. First time ending with a $1600 bill that was refused to be lowered for all the mistakes on the account and forced to come back or erase the bill if he didn’t port back. Only this time the gentleman got a port code and informed the company of his intentions to leave. Listed all grounds to leave on his account and then ported the same number and device he had done so on November 10th of 2023 and returned November 24th. Looking at the behavior of every agent he came in contact with this morning im sure any current and future customers mind would be blown. Harrassment and bullying has been shown before but never in this manner. He is denied access back into his account after giving the necessary information to gain access to the account with agents even confirming his account has been confirmed. The minute he asked why his device won’t let Verizons sim on the phone and confirm he would like to close the account and pay it off right away suddenly the very same agents can’t confirm his account when they are shown to be the department to handle this issue. Tell him he can only call when they are aware his phone will no longer make calls,  will not send email confirmation to his email on the account after they repeatedly say the account is closed but will not show hime the final bill until he gives his credit card information in the same secure form 3 agents in a row insisted they don’t use to verify account can suddenly be used for credit card information.  Information provided to the company include his name, address on file, email on file, account pin, account number, birthdate and verification emails he could have easily accepted. All of this information was provided for the agents to gain access but was continually denied to the customer when he asked about the decrepency of being aloud to transfer his same number and same device in November exactly 11 days after receiving the device on a brand new payment plan and why suddenly his phone is blocked and the the phone itselfs balance is $200 plus down from before and actually on the exact payment plan that was never paid on late and actually his account bills never have once been paid late without ooutsideinterference from tmobille mistakes and his own accounts hacking. Suddenly that same phone needs to be paid off in full before they will allow Verizons sim to be put on it. This same phone that almost at full price was aloud to port from tmobile into Verizon along with 2 other almost full priced newly put on financing device plans devices. Not only that all received new Verizon SIM cards and when ported back all had to be shipped back to tmobile SIM cards. Suddenly this said to be policy on every single account with a device on a payment plan on tmobile. They will not send said policy after multiple requests or let him see the changes they claim to have made on his account. I can’t help but wonder how many times this has happened to guests all over the world and unaware agents would verify the account and transfer to correct department to get  the issues taken care of and once he asks for the account to be closed and access to said confirmation info he is told numerous times his account count be validated. One agent was asked for a manager I counted ten times and the agent refused and before he ended the talk abruptly the agent deleted every word spoke between them. Two agents actually did this after displaying behavior that I know is illegal and can be proven as illegal. I want to get other victims of this behavior to tell their stories and their cases to interested parties and be able to be heard and compensated fully for the and im sure worse experiences that haven’t been reported. This same customer has reached out to the fcc, and etc, and his states attorney generals office and is still waiting on results of their investigation and all tmobile agent made aware of this do not seem to be intimidated by their consequences. So I want this to get as big as possible with what exactly happens when this behavior can be proven in screenshot form and from simply gaining a  attorney and demanding those chats in fully. If any go the chats differ in missing sentences or in any way from the screenshots. What has their consequences been? And is this taught behavior through the company and agents in charge. How far up the company is this behavior known and not changed. When do they admit responsibility or how far does it actually have to go. If any of your reporters are willing to help me help you get this story investigated I do have all necessary information in screenshots and the comer is ready to take this to court or advice me off reporters who they know are willing to do this story please email me back at karlveal@gmail.comand please give the first episode of my podcast a listen again caller Live To Tell Podcast with Karl Veal for an idea of how I tell stories and like them to come across. Thank you so much for your time and I look forward to hearing back………Karl

As a spectrum customer for many yrs. I decided to try t-mobile. Big mistake marketing advertisement was not upfront. Was promised (2) prepaid cars in 8 wks. Its now February so decided to call and see why taking so long.  To my amazement the receptionist the did not even mention this. This was suppose to have been documented while filling out all documents. Long story short the prepaid specialist says I have to wait another 8 wks because they don't have a button where you can satisfy customers whom has been bamboozled by receptionist who don't know their jobs. SHAME ON TMOBILE. IM PAYING MY BILL ON TIME BUT CAN'T MAKE A CORRECTION FOR ELUSIVE PRACTICES. SHAME ON TMOBILE. HELLO SPECTUM.

Sadly, this is why many people need to ‘try before you buy’ approach.  It’s cheaper (prepaid device or old device unlocked/2nd sim) pay by the month - don’t like it - cancel it.

Hassle of porting + almost enforced new device makes it painful - especially if you had a plan that isn’t available anymore.

O

Try their 5g home internet. Mine looses the signal as the day goes on.Guarenteed by 2pmest I’ll be at the blazing fast speed of 1.0mps. When I called,they said it was a problem with the firmware in the moden that ran fine up until 2 weeks ago, They overnighted a new modem(I have a feeling it was refurbished as it didn’t come with a power cable). Plugged that one in and it started to turn itself off and back on for what seemed like every 15 minutes. I was on the phone with customer service and the tech support for at least an hour and a half on friday. They wanted to send out another modem until I asked if this one could be returned to the store where I signed up at. When they said yes,first thing saturday morning I was there. They gave me a different make. Plugged it in and so sooner as the afternoon hit,The internet slowed to a crawl. Did the tap dance of moving the modem to different parts of the house and ended up with it back in the spot where the original was. I went on twitter and posted the speeds I was getting and got someone from tech support who claims they have a fix for my problem,but can’t do anything until wensday. Unreal. If I stop payment on my bill,they’ll shut my service down,But they can give crap service and you get to take it and wait. Now I see their new modems have a hook up for and external antenna that you can purchase for a mere $99. I have a sneaking suspision thats the fix that’s going to be coming through on Wensday.

T-Mobile really likes to pile the icing on their . My T-Mobile bill just went from 118.00$ to 130.00 without any type of permission or information. Cannot tell if any type of improvement of crappy service or coverage. T-Mobile has gotten away dishonest representation. enough people need to complain to the PUBLIC UTILITIES COMMISSION. AND FILE LAWSUITS FOR INTENTIONAL MISREPRESENTATION.

Greatride, BOY HOWDY AM I FED UP! T-Mobile has lied, stolen, and inconvenienced me (often because of THEIR FAULT) so many times I want to start screaming and never stop. I have ADHD and OCD. I am meticulous in telling people what I want or need. When I first joined T-Mobile many years ago I very clearly told the rep I could only tether by phone since I rent a converted garage. Even though separate from the main house the city still classifies it as the same location and you cannot have two utility bills in the same location. I was told that would be fine and pointed to an “Unlimited” package. I quickly found out the package was not really “Unlimited”. When I passed 50GB I got throttled. When I got throttled the internet got slower but at least it still worked. Lie #1. Lie #2 was not discovered until years later when I finally paid off my phone. I had hoped paying off the phone would mean a MUCH leaner bill. It was still high. I asked a rep why it was still so high. He checked and discovered an international calling package had been bundled in WITHOUT my knowledge. I had zero use for such a package. I had no reason to call internationally AT ALL. For years I was being charged for something I did not want or need. I immediately got it taken off but the damage had been done. Hundreds of dollars wasted. About this time T-Mobile was offering to 55 and older a free trial for a T-Mobile modem. Since it came directly from T-Mobile it would solve my problem. Also the package would lower my phone bill, I was told. I was jumping over the moon. This could solve all my issues. I took it home, giddy with excitement. It worked for 20 minutes and then shut down. I tried it in different locations in the room. 20 minutes then shut down. I took it back to the T-Mobile store. They said they had a newer model and I should try that. This one was sleek but wouldn’t even turn on. At all. I took it back. They told me that I had to ship it back to T-Mobile. They gave me a shipping label and a box. I still had to pay for packing materials and tape.I shipped it immediately. Then I got a bill for the modem that never worked! I went to a store and had them look it up. It HAD been delivered on time, I was told. I should not worry, T-Mobile will “catch up” and take it off the bill. So, I am pet sitting in Los Angeles a few days later. Pet sits are like my mini vacations. I have no access to cable or even TV at home. (but I do have a lot of DVDS) When I pet sit I bring my desktop and enjoy high speed internet, I watch their streaming channels and relax. T-Mobile shuts off my phone service without warning. I have to  contact them by internet to find out what happened. I can still call T-Mobile through the cell though.I have to endure their needlessly treacherous voicemail system. Screaming “HUMAN! HUMAN! HUMAN!” so loud the neighbors must have been concerned. Finally I get a human. She checks and reports that yes, T-Mobile shut off my phone because they are charging me for the modem despite returning it before the free trial expiration date. We have an issue with the pin. I did not remember it. (turns out I had it written down in my little password book but I was confusing it with my password) For some reason, she got cut off. She called me back but then got cut off again. By now I had already wasted hours. I guess she gave up because she did not call again. I resolved to call back the next day, maybe their issues would be resolved. I called the next day. Same issue with the voicemail system. Finally got a human. This guy, Kevin James (if that is really his name) finally solved all my issues, and when he explained about the pin, I realized I had it in my password book. He got the $69.00 reversed. What NOBODY ever could reimburse however was all those years of wasting hundreds of dollars on something I had not asked for, nor all the time wasted and the emotional toil. I get VERY angry. Like if there was a punching bag there I would have left it in shreds angry. I’ve taken Anger Management but AM does not address corporate f@#$ery. More recently, T-Mobile shut off my phone because I was 2 days late paying the bill because I had mixed up the date. (also, what ever happened to the five day grace period?-oh yeah, corporate f@#$ery) I got a supervisor and she was one smug ball of slime.When I mentioned all the things T-Mobile has put me through, she had the gall to say; “It’s the customer’s responsibility to know their billing.” then she added “We reversed that $69.00.” Yeah, moron, you did! BECAUSE IT WAS YOUR COMPANY’S FAULT!!! But of course, she doesn’t mention ANY compensation for countless lost time or the accumulation of stress. Because there was no compensation for that. Meanwhile with every merger my internet has gotten slower. I noticed immediately after the mergers of Sprint and Mint, my internet got vastly slower. Then the setting up of 5G towers. Now my internet is nearly a paperweight. To add insult to injury, if you read the Terms Of Service T-Mobile not only shields itself from a Jury Trial, but also shields any partners, third party vendors, and company employees. What this means is if you want to sue. You have to sue by arbitration. T-Mobile knows that arbitration is costly, that you are likely going to be saddled with a lawyer that actually works for T-Mobile, and that the reward, (IF you even had the slightest chances of winning) is much smaller than what one might get from a Jury Trial. That means that Samsung cannot be bothered when it’s updates ruin their phones. As they did mine. I cannot receive messages in a timely manner because Visual Voicemail always says it’s empty. The only time I see that I have a message is when it pops up in a notification, usually a half hour later. I go to V.V., it still says empty. But if I click directly on the notification it takes me to the message. I’ve lost jobs because of this since I could not answer in a timely manner. As a film maker, I use my phone’s camera a lot. Despite not having it on (in fact, making sure it has NO permissions) Bixby just decides to ruin shots for me by suddenly intruding. Also, again, despite looking it up and unclicking permissions, the phone will just suddenly decide to flip video upside down. Sometimes it completely shuts off while filming, I have missed so many things because of this. Yet, Samsung is shielded by T-mobile. Finally, one final lie from a T-Mobile rep that has caused me inconvenience and even emotional turmoil. I had to change my numbers years ago. I asked SPECIFICALLY for a “clean” number, an unused number. Rep said, “No problem”. There was a problem. They gave me Linda Pace’s number. I have no idea if Pace is dead or just didn’t do her due diligence in notifying all her friends, doctors, etc… that she had a new number. For years I constantly got calls from friends and corporations looking for Pace. The most heartbreaking one was a father who left a message saying.”Linda, I know how much you cared for my son so I had to call you to tell you he just passed away.” I had to call back and say, “I am so sorry about your son. But this is not Linda Pace’s number.” Nobody should have to be put through that emotional task because of a corporations lack of “Good Faith.”

Verizon’s service is a little different than what T-Mobile has deployed, but some of the logic is still the same.  Where T-Mobile had 2G/3G, they have 4GLTE / 5G.  T-Mobile’s 2G was 1900MHz only and primarily limited in range by timing.  4G LTE/5G limits are more on signal quality.   Signal quality on 4GLTE / 5G use higher order modulation (i.e. trying to squeeze more data out of a signal requires clean signal) I have had 4G LTE at +15 miles.  The one benefit that makes up for this is that T-Mobile 4G LTE/5G runs at 600MHz/700MHz in addition to 1900MHz and above.  Lower frequencies are beneficial for longer range.  Verizon ran 1X CDMA, at 850MHz (low band) which gave probably the best range you could get.  Like 2G GSM on T-Mobile, capacity was limited (CDMA was still better in this regard).

Call your state or federal rep / FCC to get service fixed/updated if T-Mobile won’t do what is required.

I have had T-Mobile for years now. Decided a year ago to go with their internet service. It was fantastic up until 3 months ago. We constantly have to restart the gateway, move the tower, etc. It’s also our cell phones that aren’t getting service/data. We have called, returned the tower and got a new one and STILL we have issues. It’s absolutely ridiculous, especially knowing we use to have great service! 

T mobile should be sued for faults advertisement. There 5 G sucks so bad your phone will show you have 5 G but will be as slow as lte. There's no way t mobile. Can stand up to there claims. Lier lier lier