Calls going straight to Voice Mail

  • 28 February 2018
  • 87 replies

All the calls on my phone goes to Voice Mail . It happens when I am at home


Best answer by tmo_chris 18 July 2018, 21:01

Hey folks! Super glad switching to GSM is helping but we want you all to be able to take advantage of our awesome LTE network. This is definitely a fixable issue but we will need to open up service tickets so our engineers can dig into the LTE in your areas. Please contact us when you have a moment.

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87 replies

It is frequent, but maybe 50-60% now.  My mother called me from her home number 3 times and her cell 1 times in the last 3 days.  2 of the home phone never rang and I only got the VM notice about 15 min later.  The other 2 calls rang through

Not sure if it is related, but I also have another problem that seems much discussed, but not resolved in quite some time.

I have a ZTE Zmax that used to be just dandy for WiFi calling but now it's a total failure at such.  I have constant Er081, er082, Reg99 errors and cannot connect to WiFi calling anywhere at anytime.  My work office is a bit of a dead zone so some of those no call but VM later may be due to that and the WiFi calling failing.  Judging from the comments, and the political and economic woes surrounding ZTE, I suspect it's the phone itself not being well supported or updated.

Totally sucks since I am out of the country and supposed to have a phone interview On Thursday morning (Manila Time) and without WiFi calling I will have to pay, but without my phone ringing at all for so many calls....well, suck to be me with this particular phone at the moment.

I just did the voicemail dance again this morning, and as directed I called the tech support line to provide details of the latest events.  After going over the history of the problem from day one, blowing away my phone's network configuration, and an hour of "testing" I'm no better off than before.

Is there a tier-2 engineer that can contact me directly to do some real troubleshooting instead of reading off a script?

I went through this for two months. It was useless. A whole lot of "o we are so sorry you are going through this" and "I would be really upset too if this happened to me" but no technical help whatsoever. All of our issues seem to have started around the same exact time period (March/April) so clearly it's not us. I am switching to Verizon prepaid after this month.

I also turned to GSM only and am working fine.  I believe ZTE in my area is just strong enough to fool the phone into using that network even though it isn't strong enough to do what is required.  Switching to GSM only so far has been the only solution, of which I see no technician admitting may be a solution and a reason to check their networks.

This is a really long string of comments going back to February I believe. That's right around the time my "going straight to voicemail" problems started. I decided to post this at the most recent spot. T mobile mobile f'd something up and either they don't know what it is or they do, and it's not an easy fix. I came up with a two part solution. One: I shut off all settings for wifi and just use their data. I only turn it on when I need it. Two: (this one I plan to back out to see if it is related or not) I shut off 4g LTE. My problem was so bad that I would call one of our other phones that was sitting in the other room of our house and it would go straight to voicemail, now it doesn't. I was planning to drop T-Mobile but decided I could live with these issues because they are cheaper than other services and I don't have to switch phones. T-Mobile is promising one thing and we're paying for it but they are not delivering. Sounds like another slap on the hand coming soon...

I am having the same issue. I'm using an unlocked At&t LG V10. I've been on the phone with tech support/customer care since yesterday yet nothing. It's happening to me everywhere and anywhere.

Userlevel 6
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When you are at home are you connected to the network or to wifi? What is the service like at home?

Userlevel 6
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Are you able to place calls normally? Have you insured APN settings are set up correctly?

Yes, I can place calls normally. I've talked to T-Mo Support and tried the APN settings over and over again. Still nothing.

Userlevel 5

Hey @vjoshi2822 

Are you still having this issue?

@malouk - Typically the APN settings are going to impact data services. For the issue with calls going straight to Voicemail, our tech support team should have opened up a trouble ticket for you. Do you know if they did that? Also, do you know anyone with a T-Mobile phone you can try your SIM card in to see if the issue persists?

I tried the sim card in a different T-Mobile phone and it worked fine. It appears to be my phone. However, not being able to talk and surf has to be a network issue. They did open a ticket and some1 called today ☝️but I missed the call. Message says to make sure phone is on LTE. T-Mobile LTE is the operator that was chosen but the issue persist.

Userlevel 6
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I am able to sure the web while on the phone so I think that is also a device issue. The phone I use is a GS8 and it has worked with every phone that I have ever had on the T-mobile network.

Userlevel 5

Thanks for trying that. Definitely a setting in the phone at this point. I apologize for the confusion. You stated that you were having the same issue as the OP which was calls going to voicemail so I was unaware that the issue was about not being able to browse the web and talk on the phone at the same time.

When you are on a call, do you notice what network you are connected to? Do you still see the LTE next to the signal bars?

Userlevel 5

Hey there!

Just wanted to check in on the questions Chris asked! Are you able to see what network you are connected to, and do you see "LTE" next to the signal bars?



Yes and yes.



When I'm on a call, it does show 'T-Mobile' but '4G LTE' goes away as soon as the call is connected while still showing full bars.

Userlevel 5

I am not sure if the AT&T version has this but can you try following these settings?

  1. From any home screen, tap Phone.
  2. Tap Menu > Call settings.
  3. Tap VoLTE to turn on

Thanks Chris but no, it doesn't.

I plan on buying the Galaxy S9 T-Mobile version soon for I've realized this issue will never be resolved. Thanks for help.

Userlevel 5

Well that is unfortunate 😥 The GS9 is a great phone and since we confirmed the issue does not occur in T-Mobile branded handsets, we know the issue is not with the SIM card or your account provisioning.

Well, I downloaded T-Mobile Digits and set it up to use Data only even then calls still don't come through. Once in a while one or two will get through. It used to notify me of missed calls but now it stopped and only sometimes it sends missed call notifications. At this point, it's hard to tell if it's the device or account provisions because of even Digits can't fully come through. I just hope I don't have the same issues or similar ones with the S9 when I receive it.


Userlevel 5

I am actually a bit confused now. You are able to receive calls correct? The issue you are having is that you cannot use data services while on a voice call right? If so, are you able to use data when you are not on a voice call?

No. I was and still am able to make calls.

My issues were I couldn't receive calls (callers would hear the phone rings then goes to voicemail) but my phone would never ring.

I downloaded DIGITS and began to receive calls on there. That was ok with me until that stopped working as well. Sometimes a call would come through but 98% of time they do not. Both my phone and DIGITS however do notify me now that I have a voicemail (whether callers leave one or not) but still my phone never rings. I now have to call people back each time they call and I see a voicemail notification.

DIGITS worked fine for a day or two so I don't know it just quit ringing cold turkey. I put my SIM in a different phone and DIGITS does the same thing. That's why I believe the issue is most likely with my account provision. Yes, I still can't talk and surf because LTE goes away as soon as I make a call.

I called tech support enough times with no solutions that I just give up because I'm just going in circle.

Userlevel 5

I am so sorry about that 😥  Not receiving 100% of your calls is a huge problem. When you put your SIM in another phone to test with DIGITS, did you test the regular calling functions to see if you could receive calls?

Yes, and it's the same issues. Exact same.

Userlevel 5

Oh man. 😥

If you put your SIM in another device and attempt to receive calls WITHOUT the DIGITs app, is it more of the same as well?