I have a Samsung Galaxy 11. So someone in prison I have been talking with for a while has been trying to call me for a while now and it wont work. I get the call it has a recorded message saying so and so is calling and tells me to press 1 to receive this free call. Ill press one and nothing will happen. I use to have a Moterola and then I made a phone switch and provider switch and now it just wont work. Is it something in settings I need to switch, or can T-mobile just not accept prison calls.