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Can't Send or Receive Pictures After Switching to T-Mobile

  • 11 November 2019
  • 3 replies
  • 2741 views

Had no issue sending or receiving pictures with Verizon and now that I switched to T-Mobile, nothing will send or download when sent from others. I just see a box that says No Subject, Message size:___, Expires: Date. If I click the box that has a download arrow, it spins for a minute and nothing happens. Several images have expired and I never got the chance to view them.

When I set up my account they forgot to turn on my data which was included in the plan. The data was turned on through tech support and my account was credited for the mistake. I have rebooted my phone several times since but this issue persists.

What can I do to fix this?

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Best answer by gramps28 11 November 2019, 20:20

Make sure your APN and MMS settings are correct.

BYOD T-Mobile data & APN settings

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Userlevel 7
Badge +13

Make sure your APN and MMS settings are correct.

BYOD T-Mobile data & APN settings

Thanks! I had re-created the APN profile using the directions on the T-mobile website you sent (before I figured out that my account was set up wrong).

I just switched it back to the default T-Mobile APN settings and it worked.

Thank you kindly!

Userlevel 7
Badge +13

No problem, when I was using unlocked phones I had the same issue and

went back and double checked everything and found I entered something incorrectly.

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