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Can't Send or Receive Pictures After Switching to T-Mobile

  • 11 November 2019
  • 8 replies
  • 33408 views
J

Had no issue sending or receiving pictures with Verizon and now that I switched to T-Mobile, nothing will send or download when sent from others. I just see a box that says No Subject, Message size:___, Expires: Date. If I click the box that has a download arrow, it spins for a minute and nothing happens. Several images have expired and I never got the chance to view them.

When I set up my account they forgot to turn on my data which was included in the plan. The data was turned on through tech support and my account was credited for the mistake. I have rebooted my phone several times since but this issue persists.

What can I do to fix this?

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Best answer by gramps28 11 November 2019, 20:20

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8 replies

gramps28
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Userlevel 7
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Make sure your APN and MMS settings are correct.

BYOD T-Mobile data & APN settings

J

Thanks! I had re-created the APN profile using the directions on the T-mobile website you sent (before I figured out that my account was set up wrong).

I just switched it back to the default T-Mobile APN settings and it worked.

Thank you kindly!

gramps28
Rank
Userlevel 7
Badge +14

No problem, when I was using unlocked phones I had the same issue and

went back and double checked everything and found I entered something incorrectly.

K

How do you do this?  The link does not work for me.  I have the same problem since switching

D

No problem, when I was using unlocked phones I had the same issue and

went back and double checked everything and found I entered something incorrectly.

 

The link doesn’t work help 

F
Rank
Userlevel 7
Badge +14

@syaoran  you have the working link for this i believe.

 

any links posted in here prior to their site update/change up no longer work unfortunately. it’ll have to be reposted in order for it to work again.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
syaoran
Rank
Userlevel 7
Badge +15

I don't keep them but they are easy enough to find.

https://www.t-mobile.com/support/devices/not-sold-by-t-mobile/byod-t-mobile-data-and-apn-settings

Syaoran - I am not a T-Mobile Employee but I could use a new job!
F
Rank
Userlevel 7
Badge +14

yeah i havent figured out the usual hunting spots for said info just yet lol.

 

thank yuh sir.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

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