Question

Can’t use Certain Apps on Cellular

  • 27 May 2022
  • 7 replies
  • 2157 views
M
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It’s been such a struggle. For no apparent reason I can’t use certain apps such as Youtube, Instagram, Snapchat, Twitter, certain websites on Google. Whatsapp takes a few minutes to load messages. This all happens when I’m on cellular. I’ve tried restarting I did that thing where you #263#. I literally factory reset my phone. Please somebody help me.

7 replies

F
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Android phone or Apple?

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
M
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Apple

M
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Someone mentioned in a different forum that using a VPN fixes it. So I downloaded one and now stuff is working. Kind of ridiculous how I have to to use a different app to fix a problem that shouldn’t be happening.

F
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Userlevel 7
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was it purchased from TMO or brought in from another source? if it was brought in then yes the APN would need to be messed around with.

 

https://www.t-mobile.com/support/devices/apple/t-mobile-internet-and-mms-settings-apple-iphone

 

if it was purchased from TMO then no it should not need to be messed with.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
M

Having similar issue but my Samsung S10. YouTube, Twitter, Gmail doesn't load anything. Sometimes when I browse in Chrome, few links open and few doesn’t. WhatsApp and few other apps works fine without any issues though. I checked all the settings and everything seems to be OK. I reset all the apps to default. Still did not fix it. Any idea how to fix this. This has been happening for the last 8 months or so. Contacted support on twitter but got no help. See the link below to see what’s going on with the chrome, YouTube and Twitter.

Note: I bought it from Samsung and got unlocked by T-Mobile.

https://1drv.ms/u/s!ApVRQHiyVvQmi6RVzNGs9mE08c2mRw?e=VcoiNN

F
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Userlevel 7
Badge +16

APN settings needing adjusted perhaps? is it still on TMO or on a different network?

 

https://www.t-mobile.com/support/devices/not-sold-by-t-mobile/byod-t-mobile-data-and-apn-settings

 

 

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
M

Checked APN Settings too. Everything is same. I’m still on TMO. Just now, changed the Private DNS settings (Settings > Connections > More Connection Settings > Private DNS) from Automatic to dns.google now those apps started working fine. Not sure why automatic was not working though.

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