After two years my cellspot would not sync. I returned it and was sent another V.1 although I requested a V.2. I spoke with a tech advisor at T-Mobile last night and he confirmed that Spectrum Cable and similar companies have been doing digital upgrades across the country rendering existing Cellspots incompatible. I was told that they are awaiting parameters from the Spectrum so that the cellspots can work again.
The Tech advisor said it was possible that it would sync after a few days if I left it on and didn't reset anything on the modem, router or cellspot.
Anyone else having this problem ?
When returning a cellspot, the instructions indicate you can send it back via a UPS shipping label or to a T-Mobile store. The latter was not possible as this was tried yesterday. Apparently they cannot input a device that did not come from their store since they did not have a code for the main warehouse and could not get one from customer service.
Best answer by tmo_mike_c
I checked and there's been some reported issue with a delay in activation/registrations. Making sure the device has the most recent software is the first step. The delay shows as 2 hours though so a Trouble Ticket will need to be escalated with our Team of Expert if it's going on longer than that. If you're having other troubles, and the steps in the thread posted earlier didn't resolve the issue, you'll need to Community-2153 and have a ticket filed to get this resolved.