Question

Coverage issue with T-Mobile after switching from Sprint

  • 30 August 2021
  • 39 replies
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My father lives in a small town in southern Arizona. With Sprint, we had really good service when we visited him. We switched to the T-mobile SIM cards a few months ago. Now when we visit him, the service is pretty bad. I thought with the merger that we would have access to both networks. How do I contact T-mobile to let them know their coverage sucks there?


39 replies

Userlevel 7
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What town? I was in southeast Arizona a couple of months ago and didn't have much of a problem except in Bisbee but my wife didn't have an issue.

I had to go to Gila Bend last week with no issue.

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Tubac. With Sprint, I had great reception and 25 mbps data. With T-mobile, calls drop all the time, texts don’t always send right away, and data is very slow, if it even connects. They keep talking about how we’re going to get the benefits of the combined network.

Userlevel 7
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go into your mobile network settings and change from either automatic/5G to 4G LTE/CDMA… once you see it change up at the top do a few tests to see if things improve or not.. was the phone purchased from Sprint or was it an outside purchase and then brought to Sprint and now TMO? if you go into your settings and look at the VPN..is it grayed out or can you select it and possibly change around your VPN settings?

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My network options are LTE/3G/2G (auto connect), LTE/3G (auto connect), and 2G Only.  But I did find an option to change Network operators so next time I am there I will try changing it from Select Automatically to Sprint and see if that works.

Userlevel 7
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which phone do you have? and which sim card did they switch you out to?

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Galaxy S10+. It’s a T-mobile SIM card, what do you mean by which one?

Userlevel 7
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if they gave you a R15 or maybe it was a R115 sim card you should be able to use both Sprints network as well as TMOs network..make sure your roaming is turned on as well. cant remember..was the S10 a 5G phone? with the options its giving you im guessing it is not.

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No it’s not 5G. As I said I will try switching it to Sprint network the next time it is there. But I thought one of the points of the merger was that we’d have access to both networks and it would be seamless. It should automatically select the better network.

Userlevel 7
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i was also pulled over from Sprint however i have a 5G phone..they switched me to a R15 or R115 sim card and now im able to pull in TMO 5G where Sprint never had 5G. for the most part my reception has improved quite a bit in the areas that either of the two covered..5G however is a bit hit and miss depending on area.

Userlevel 7
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.

Same issue here in Ohio.  Purchased new S20FE and tried to register it on Sprint.  Was told that I needed new T-Mobile sim card so I got one.  Now my coverage is awful compared to the Sprint coverage I had before.  In fact most of the area I travel through to get to work is now only Edge service, basically 2G. Thanks T-Mobile!

I would have to say i would never recommend this service. I have had sprint for about 12 years and travel throughout illinois for work i could tell you all of the bad areas for coverage throughout the state before the switch. Now they are at least  double or triple the amount not to mention the at least once a day i have dropped calls. service is horrible now idk who is a better alternative but tmobile is not it Thanks for ruining what was a decent phone service 

Userlevel 1

I’ve been with sprint since ‘03 and never really had issues with my service. I switched over to the tmobile SIM two weeks ago- traveled to Pittsburgh - had full bars - calls were failing. Internet services everywhere - feels like it’s 2003 all over again and I’m on dial up. 

 

I’ve been thinking about switching to visible but then I saw that they’re having issues with hackers. ::facepalm::

Userlevel 7
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try running your device in 4G only instead of using 5G and see if it improves or stays the same.

Userlevel 1

It’s on LTE. I have an 11- no 5G shows available. Only LTE and 4G. Putting it on 4G puts me on T-Mobile edge and then I can’t load even this webpage. 

I have a similar problem with the switch to T-Mobile.  I have an IPhone 11 Pro.  One week ago today, my family switched to T-Mobile because my husband had an iphone 6s and messages came that he will loss service as of 1 January 2022.  Since each of use (5 lines) were on the same account, all line had to be switched-this is what we were told.  With my 11 Pro, I am have many dropped calls, no service, E service at times and I have never seen a 5G indication on my phone.  I have called T-Mobile twice since last Thursday, October 28, 2021.  They have been trying to figure out the problem, but no resolution yet. I did not have these problems with Sprint.  Can we switch back?  I am not happy.

Userlevel 5
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I’d recommend escalation through an email to the CEO (Mike Sievert) or complaint to BBB.  Both will get you escalated response.

I’m typing this on my laptop using a Verizon hotspot because I can’t get reliable coverage from my S9 with my ‘new’ T-Mobile sim card.  I’ve checked that data roaming is on, Network mode is set to LTE/3g/2g Autoconnect, but coverage is horrible outside city limits.  I originally went with Sprint 20 years ago because they were the only ones that had decent coverage outside city limits (driving between Kansas City, MO and Shreveport, LA - most carriers at the time dropped just south of KC).  I have 3 lines on my plan, 2 of which have the new T-Mobile sim card, 1 still has a Sprint sim (all S9 phones).  As I’m sitting here, the Sprint sim allows that line to send/receive texts, make calls, and stream YouTube videos, while I have to fire up a Verizon hotspot (courtesy of my work) in order to use data on my phone (still can’t make calls or send/receive texts).

What a joke.  I’m considering moving to Verizon as T-Mobile is very disappointing.

My father lives in a small town in southern Arizona. With Sprint, we had really good service when we visited him. We switched to the T-mobile SIM cards a few months ago. Now when we visit him, the service is pretty bad. I thought with the merger that we would have access to both networks. How do I contact T-mobile to let them know their coverage sucks there?

Same T mobile has horrible service while sprint I never had any real problems 

My father lives in a small town in southern Arizona. With Sprint, we had really good service when we visited him. We switched to the T-mobile SIM cards a few months ago. Now when we visit him, the service is pretty bad. I thought with the merger that we would have access to both networks. How do I contact T-mobile to let them know their coverage sucks there?

I just came over from Sprint and I am going throught this, even roaming in my home.

As a matter of fact, I had to use a hotspot from my wifes phone to post this, she still has the sprint card

I switched and my wife still has sprint, I get super slow if any coverage even roaming. Using my wifes hotspot right now to type this...pissed

The Problem that I found out that no one is talking about with this merger is those phones depending when you bought them pre merger that those phones were not made roam on GSM Network now I  know you guys don't want new phones but some of you going to have a trade into GSM Phones now Verizion has since change there towers from CDMA now has GSM. That's why some of you guys are having problems the modems in yalls phone are not talking to T-Mobile towers its not that T-Mobile has bad service its just your phones even know that T-mobile has TNX SIM cards you may still run into some issues 

My phone is a new galaxy S22+ that i got after the merger and I started having the problems once I changed my SIM card to the T Mobile SIM. So the problem has nothing to do with old phones. I have been having dropped calls, really bad reception even within town. Extremely bad service. Sprint reception/service was excellent for the over 10 years I was with them. T Mobile just sucks and that is why I am making sure that other family members do not switch their SIM cards. 

Userlevel 5
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With Samsung devices,  there are methods to force your device to some of Sprint bands.  of course,  that will only buy you a couple of months.  

#*2263# allows you to ‘pick your band’.  Forcing to ‘only’ LTE B26 and LTE B41 may help here.  “Select all bands” to revert back.

Ohio/Illinois are a couple of areas where Sprint was really good (had some good coverage on the east coast as well). West coast is mostly TMobile,  especially California

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