Ok, I have a long winded rant here, but, I felt like I needed to tell my story. So, we recently purchased a home. Before closing we noticed that our ATT phones, who we have had for several years did not have service there. So we began checking coverage maps for all of the other companies. We were excited to see that T-Mobile had excellent coverage at our new place, or at least according to their map they did. So we went in our local store, the salesman confirmed that we did indeed have service at the new address, so we traded in our ATT phones for new T-Mobile phones. I see that they had a promo to pay off up to $650 per line to switch, so I thought, what do I have to lose. We walked out with our new phones and I was $1000 poorer. (Sales tax and down payment on two phones) So I paid off the ATT account which was $1600 for cancelling our phone contracts early. So now I am $2600.00 down and gave up our ATT phones to get T-Mobile to pay off the $1600... When I called to do that I was told that it is actually more beneficial for me to not use the Freedom promo which would have reimbursed me for the switch and leave the buy one get one free I Phone promo that I received in the store, fine print, You cannot combine promotions... and if all that wasn't enough, we went to our new place and have ZERO SERVICE, theres no service miles in any direction from our house! I felt like I just got gut punched! Of course I called and was told that I was eligible for a free cell spot booster. After waiting for it and connecting it, it also would not pick up their signal. So I purchased a whole house We-Boost cell booster from Amazon for $1000. after connecting it, I was able to get a good Verizon signal but still ZERO T-Mobile signal. I am on call for my work and this was driving me crazy, if you are keeping track I am $4600 down, and I am stuck into a two year commitment with a company that falsely miss lead me into becoming a customer. So after finding out that Verizon works, I ported just my line into a new Verizon account. This new line just added another $150 a month to my bills, but at least now I have a working phone through Verizon who's coverage map stated that they did not have service there. Isn't that a more honest and ethical way of doing business? Under Promise and Over Deliver, instead of doing like T-Mobile did? I'm at a loss, I now understand why I read so many comments about class action lawsuits!
Best answer by tmo_mike_c
This sounds like it's been pretty rough for you so far, but I do believe our T-Force folks are the best bet to help out from here. You should reach out to them through the Twitter or Facebook links as suggested above. You can find those social links on our Community-2153 page.