I moved 8 lines to TMO back in April, 2 of those lines included my parents. At their house, coverage for AT&T and VZW has always been weak, but inside the house we've always been able to make calls. But with TMO none of us can. (Note: my parents have very old phones, but my wife and I each have iPhone 6+ and 6S+ respectively. So we have a range of phones to test with.)
The first time I called in to order the signal booster (as the iPhones can get 1 bar by certain windows in the house), we were sent a Cellspot instead. The Cellspot would never initialize, so that's being returned. When my dad called today to order a signal booster, the rep decided to send out the Wifi cellspot instead (which will do them no good since their phones aren't capable of Wifi calling?).
Do the folks on the tech support line not send out signal boosters anymore? I know that TMO was happy to have an 8 line business account come to them and the price is right with this number of lines, but this is getting frustrating.
Best answer by camattin
It's working well for them (my dad and step-mom). After my dad rebooted his old S4 even it was able to connect, so looks like they'll be staying on the account. 😊