Question

Data Issue With T Mobile's 4G bands in Southern California

  • 23 January 2021
  • 1 reply
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We are loyal T Mobile customers for more than ten years with six active T Mobile lines.  The two lines that are connected via T Mobile's 4G compatible Lumia 521 phones have very low or no data flow since 01/11/21.  We have strong five bar signal strength, but 80% of the time, there is no data flow which would cause the google.com webpage to time-out after one minute.  When there is data flow, the speed is 0.7 to 2.5 M upload, and 0.02 to 0.2 M download.

This is a 24/7 problem in Southern California (Pasadena, Diamond Bar, Huntington Beach, Alhambra, etc).  I could fix this problem if I insert an AT&T MVNO SIM card in the unlocked T Mobile Lumia 521 phone.

Running speed test with the T Mobile SIM card in another unlocked 4G LTE capable phone yields 35-45 M download speed.  Therefore, the slow data problem may be limited to the T Mobile 4G bands.

Data flow at T Mobile was stable prior to 01/11/21 with 6 to 9 M download, and 0.7-0.9 M upload using the 4G capable Lumia 521 phones.  The speed can hit 17 M during off-peak periods.

Based on these tests, the root cause may be the T Mobile 4G band and/or the switching/processing of this 4G signal at the T Mobile central office.

I filed four different trouble incident reports with T Mobile.  All of these reports were closed by T Mobile within 3 days blaming a local tower issue due to system upgrade, or no problem found with the network.  I asked the T Mobile CSR to provide us with a temporary T Mobile Hotspot so that we can access the data that we paid for.  The T Mobile CSR say that T Mobile does not have such a device, which is not true.

https://www.t-mobile.com/offers/free-trial

Has anyone experienced data problem with the T Mobile 4G bands (non-LTE)?  If this problem is not resolved in two weeks, we will switch the phone service to AT&T towers.  I suspect the network integration between T Mobile and Sprint is not going well, and T Mobile is not willing to spend some money on affected customers (free temporary T Mobile hot-spot device) to fix the problem.


1 reply

Userlevel 3
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It is possible that since you're using HSPA+ that one or both of the following has happened.

  1.  Sprint devices might be using HSPA+ adding to the extra traffic.
  2. I've noticed since late December, 5MHz of extra LTE 1900 has shown up in most parts of SoCal (taken from 3g WCDMA/UMTS ?

 

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