Question

Didn't get Weather emergency alerts

  • 30 July 2021
  • 1 reply
  • 53 views

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No one in my house got the tornado emergency alerts that went off last night. We are all on t-mobile. Our neighbors on verizon DID get their alerts. Google tells me we need to check with our carrier. So, what’s up T-mobile? We have all the government settings turned on correctly, and location services are on. The only thing I can think of is we have DND turned on for overnight hours, but I would think emergency alerts would still come thru.

We have iphone 8 plus, iphone X (x2), and iphone SE


1 reply

Userlevel 6
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Usually this is something you’d change in the devices settings, but since this is happening with multiple lines on your account, this may not be the case. I’d say if you check to make sure the setting is enabled, and it is, reach out to our Tech Care team by calling or by messaging our @TMobileHelp handle on twitter. They can get this escalated on our end to get this resolved. 

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