It has taken me almost a year to find out from T-Mobile why my girlfriend isn't able to ro on to the US Cellular network when visiting Beckley, West Virginia. The reason is truly shocking. It is because her Samsung purchased S9+ was not purchased from T-Mobile or Metro. It doesn't matter that the device is fully compatible. It doesn't matter what firmware is on the device. Her SIM is refused connection by US Cellular because she didn't purchase her device from T-Mobile or Metro. They do this by having an automated IMEI verification with T-Mobile.
Seriously! In a time where a pandemic is happening globally. This type of b/s is allowed?!? What makes it worse is, there are Sprint towers there that could easily solve this issue, but T-Mobile clusters are clearly second-class customer, because they are not allowed to roam on to the Sprint network. Well... Why can Sprint customers roam on to the T-Mobile network but not the other way around? A simple SIM update would solve this issue but T-Mobile doesn't seem to be very interested in resolving it.
I am normally a person that has very little to complain about with T-Mobile. Especially in comparison to other carriers. This, though... I am filing an FCC complaint on Monday in regards to this completely ridiculous stupidity!
Best answer by gramps28
I haven’t seen
There’s been other threads like this and it seems like the answer was to get the sim and imei whitelisted on the roaming partner if I remember correctly.