Question

Dual eSIM on iPhone 14

  • 17 September 2022
  • 15 replies
  • 2547 views

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Does anyone know, definitively, if one can have two TMobile lines on an iPhone 14? Today, I have an iPhone with a physical SIM and and eSIM. Both are TMobile lines — what Apple calls “cellular plans”.
 

I had to return an iPhone 14 because a TMobile store could not transfer both lines to that new iPhone. 
 

The support site is (as always) confused and out of date. “Experts” I contacted online are anything but. 
 

I’m surprised that TMobile hasn’t has enough time to consider this use case and provided details to customers and staff on if, how and when this can be done — or if it’s not possible. 


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Dual-eSIM is not possible.  One physical and one eSIM should be possible, just like it is on previous models..

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Thanks. 

Not to be a troll about it, but you know this how? Is there something about the TMobile network that differs from competitors? 

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Do you have one of the dual eSIM models only and was it purchased directly from T-Mobile?  eSIM's on T-Mobile have always been somewhat of an issue depending on the device.  I don't know how Apple's eSIM is implemented, but eSIM's are more commonly used on Prepaid accounts, unless that has now changed.  Have you tried reaching out to T-Mobile Support via 611 or the T-Force Team via Facebook or Twitter to see if they can help with you setting up Dual-eSIM on your iPhone 14? 

T-Mobile's eSIM help page has nothing about Dual-eSIM.  https://www.t-mobile.com/support/devices/device-troubleshooting/apple-on-device-activation-troubleshooting

Well, short answer - it does work.  My current iPhone 14 Pro (purchased at Apple) is using two eSims

 

Long answer - it took two hours on phone with high level tech support.  The key seems to be making sure Cellular Data is turned OFF on the phone.

 

That, and considerable patience and tenacity

 

Good luck!

 

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I had two active T-mobile accounts on my iPhone 12 Pro Max - physical SIM, and eSIM. There’s nothing preventing you from having two lines from the same provider. People do this all the time for personal and work.

The iPhone 14 supports up to 6 saved eSIM’s, but only 2 can be active at one time. Both eSIM’s can be t-mobile. Unfortunately, the folks in the store are not very knowledgable. There’s a strong chance that if you do anything in a store, they are going to charge you $35 a line anyway.

You can active an eSIM on your phone using a QR code. You always have the option of calling 611 and asking them to send you the QR code for the eSIM setup. 

Once you get the QR code, go to Settings → Cellular → Add eSIM → Scan QR

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I had two active T-mobile accounts on my iPhone 12 Pro Max - physical SIM, and eSIM. There’s nothing preventing you from having two lines from the same provider. People do this all the time for personal and work.

The iPhone 14 supports up to 6 saved eSIM’s, but only 2 can be active at one time. Both eSIM’s can be t-mobile. Unfortunately, the folks in the store are not very knowledgable. There’s a strong chance that if you do anything in a store, they are going to charge you $35 a line anyway.

You can active an eSIM on your phone using a QR code. You always have the option of calling 611 and asking them to send you the QR code for the eSIM setup. 

Once you get the QR code, go to Settings → Cellular → Add eSIM → Scan QR

One more thing - when they send you the QR code, you can either print it out or display it on another device. You’ll need to use the camera to scan the code….which means you can do it on the same device that you’re trying to add the eSIM on. At least I haven’t found a way...

T-Mobile has a process in place for Dual sim service DSS and DSDS Dual sim, Dual Standby service (0b5a9) When you call into care or Team of experts, and they are not familiar with this activation process provide them Doc 0b5a9 to enable them to complete the process.

 

Key points in esim activation:

  1. Have Wifi
  2. Have the tmobile esim QR code or sm-dp+ address handy
  3. you may complete the change on mytmobile.com by updating the line you wish to use from psim to esim by entering the EID from the device you wish to activate OR have the EID handy for care teams to activate.

Im also trying to get dual esim activated. I work for t mobile and nobody can figure it out. The problem seems to be the EID is already in use on an existing number so it won’t let you reuse the EID. Im sure if it was two separate providers it wouldn’t be a problem but same provider seems our systems and reps can’t figure it out 

well i figured out a work around until t mobile gets their stuff together. I had a second number on an android phone. I used my old iphone connected it to ios 16 and put the android number in with my apple id. Once i did all of that I went into my new iphone and add esim it automatically recognized the number and added it on

Im also trying to get dual esim activated. I work for t mobile and nobody can figure it out. The problem seems to be the EID is already in use on an existing number so it won’t let you reuse the EID. Im sure if it was two separate providers it wouldn’t be a problem but same provider seems our systems and reps can’t figure it out 

Do you have one of the dual eSIM models only and was it purchased directly from T-Mobile?  eSIM's on T-Mobile have always been somewhat of an issue depending on the device.  I don't know how Apple's eSIM is implemented, but eSIM's are more commonly used on Prepaid accounts, unless that has now changed.  Have you tried reaching out to T-Mobile Support via 611 or the T-Force Team via Facebook or Twitter to see if they can help with you setting up Dual-eSIM on your iPhone 14? 

T-Mobile's eSIM help page has nothing about Dual-eSIM.  https://www.t-mobile.com/support/devices/device-troubleshooting/apple-on-device-activation-troubleshooting

https://support.apple.com/en-us/HT209044

 

It's based on device capability, newer iPhone can have up to 6 sim profiles installed while only two can be active for switching. Esim isn't new to Android.  My android from 2018 had 2 esim profiles with tmobile. Currently one of my iPhone se 3rd generation has 2 active esim profile no psim.  

 

It can be done. Just gotta get to the right person.  

T-Mobile has a process in place for Dual sim service DSS and DSDS Dual sim, Dual Standby service (0b5a9) When you call into care or Team of experts, and they are not familiar with this activation process provide them Doc 0b5a9 to enable them to complete the process.

 

Key points in esim activation:

  1. Have Wifi
  2. Have the tmobile esim QR code or sm-dp+ address handy
  3. you may complete the change on mytmobile.com by updating the line you wish to use from psim to esim by entering the EID from the device you wish to activate OR have the EID handy for care teams to activate.

This 100% works. Tforce on Twitter just did it for me. It even popped up on my phone to add it, no QR code needed. FWIW I am on iOS 16.1 beta on iPhone 14 Pro. 

T-Mobile has a process in place for Dual sim service DSS and DSDS Dual sim, Dual Standby service (0b5a9) When you call into care or Team of experts, and they are not familiar with this activation process provide them Doc 0b5a9 to enable them to complete the process.

 

Key points in esim activation:

  1. Have Wifi
  2. Have the tmobile esim QR code or sm-dp+ address handy
  3. you may complete the change on mytmobile.com by updating the line you wish to use from psim to esim by entering the EID from the device you wish to activate OR have the EID handy for care teams to activate.

Can you please detail the process a little more. Im trying ot setup dual ESIM with Tmo as my main and Google Fi as my backup.

 

I have both profiles setup but if i have them both enabled at the same time they kind cancel out each other and the phone goes into SOS mode. If I disable the google fi. The tmo esim will work fine. If i disable the tmo esim the google fi never works.

 

Some background.   I had a dual sim setup with these same numbers on my 12 pro. But it was 1 physical sim (tmo) and 1 esim (google fi).

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T-Mobile has a process in place for Dual sim service DSS and DSDS Dual sim, Dual Standby service (0b5a9) When you call into care or Team of experts, and they are not familiar with this activation process provide them Doc 0b5a9 to enable them to complete the process.

 

Key points in esim activation:

  1. Have Wifi
  2. Have the tmobile esim QR code or sm-dp+ address handy
  3. you may complete the change on mytmobile.com by updating the line you wish to use from psim to esim by entering the EID from the device you wish to activate OR have the EID handy for care teams to activate.

This 100% works. Tforce on Twitter just did it for me. It even popped up on my phone to add it, no QR code needed. FWIW I am on iOS 16.1 beta on iPhone 14 Pro. 

So, I went into a store since the online “techs” wouldn’t read this doc to me. The doc does say one can use two eSIM mobile lines on iPhone 14. 

But there are no instructions on how to do it. 

The store rep wouldn’t let me see them but she told me there were lots of questions from other employees about how to do this and that it doesn’t appear to work.

Classic TMobile to not be ready and to head-fake their own employees with incomplete information.

 

T-Mobile has a process in place for Dual sim service DSS and DSDS Dual sim, Dual Standby service (0b5a9) When you call into care or Team of experts, and they are not familiar with this activation process provide them Doc 0b5a9 to enable them to complete the process.

 

Key points in esim activation:

  1. Have Wifi
  2. Have the tmobile esim QR code or sm-dp+ address handy
  3. you may complete the change on mytmobile.com by updating the line you wish to use from psim to esim by entering the EID from the device you wish to activate OR have the EID handy for care teams to activate.

This 100% works. Tforce on Twitter just did it for me. It even popped up on my phone to add it, no QR code needed. FWIW I am on iOS 16.1 beta on iPhone 14 Pro. 

So, I went into a store since the online “techs” wouldn’t read this doc to me. The doc does say one can use two eSIM mobile lines on iPhone 14. 

But there are no instructions on how to do it. 

The store rep wouldn’t let me see them but she told me there were lots of questions from other employees about how to do this and that it doesn’t appear to work.

Classic TMobile to not be ready and to head-fake their own employees with incomplete information.

That’s unlucky. I mean if it helps I’m happy to give you one of my phone numbers they did it on so they can see how to. But I doubt that’s allowed for them to look. 

Having just gone through this on my iPhone 14 Pro Max, I’d like to post MY EXPERIENCE.

I had my T-Mobile and my Tello (T-Mobile MVNO) lines on my iPhone 14 Pro Max. NEVER AGAIN!! It only worked for a couple of hours. Whenever I made a call from my Tello line it would take about a minute to connect and it would always drop the call. 
 

If you’re wondering why I had Tello… for $10 a month and free international calling to the country I call every week, why not? It costs me on T-Mobile $15 for international calling plus the price of the line.

 

The major problem was the fact that when the iPhone connects to wifi and disconnects, both lines would go to SOS being displayed for the signal bars. That meant I had no service on either line!! Even after powering the iPhone off and on, resetting network settings…. NOTHING WORKED. 

I have since switched to only 1 ESIM line on my iPhone and the line being a digits line.

 

Hope this helps 🤙🏼

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