Question

Galaxy S21 Ultra - Not Receiveing Calls Over SA 5G

  • 19 February 2021
  • 3 replies
  • 90 views
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Hello,

I have had my new S21 Ultra for a month now. Since I got it I have not been able to receive calls over standalone 5G as I found in my own troubleshooting no thanks to T-Force. I have been in contact with 8, yes, 8 reps 2...YES, TWO tickets have been filed both marked as resolved.........still not working. FOR THE LOVE OF GOD SOMEONE FIX MY $1.3k phone I'm fed up. Yes I have rebooted many times, yes I have tried a new sim card, yes I have reset network settings more times than I can count (very inconvenient btw) I am left with no other option but to leave T-Mobile if this is not resolved ASAP. It's too bad too, I've only been a customer for 3 months.

3 replies

syaoran
Userlevel 7
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Are you sure 5G SA is supported in your area?  Not all 5G supports SA.  5G NSA does not support calling over 5G.

Syaoran - I am not a T-Mobile Employee but I could use a new job!
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Yes,  If Iforce nsa it works but it has a worse signal so i am assuming the closest tower is sa.

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I will admit I think the tower is quite new because I get a better signal from it than LTE or nsa. I have also asked fellow t mobile customers who are my neighbors if they have the same problem and they do not. They have iPhone 12

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