Solved

getting added to random text groups


Hi,

On 7/8 - one of our numbers in the plan (iPhone 😎 got added to a random text group made up of numbers not in the contact list! Today (7/9) an unknown number got added to our text group automatically (this was a nexus ) and one more phone in our plan (iphone) got added to another random text group!!

What is happening? Are others experiencing this kind of random additions to unknown groups? I saw some folks reporting this issue on ATT and Verizon in late 2017. I called Tmobile support today - they denied any widespread issue and did not create a case for my issue !

icon

Best answer by tmo_marissa 17 July 2018, 22:07

View original

38 replies

This is completely ridiculous. The spam group texts, spam texts from email addresses, spam texts claiming to be t-mobile— all have gotten so much worse and more frequent over time. It makes me feel unsafe. There needs to be a way for me to have legal recourse (without hiring a lawyer) against these scammers who are committing fraud, or are attempting to commit fraud.  T-Mobile needs to use their lobbying power to get laws on the books that make this scam stuff punishable with steep fines and prison time, and for private citizens to have an extremely easy avenue to take individual action. 

Hi,

On 7/8 - one of our numbers in the plan (iPhone 😎 got added to a random text group made up of numbers not in the contact list! Today (7/9) an unknown number got added to our text group automatically (this was a nexus ) and one more phone in our plan (iphone) got added to another random text group!!

 

What is happening? Are others experiencing this kind of random additions to unknown groups? I saw some folks reporting this issue on ATT and Verizon in late 2017. I called Tmobile support today - they denied any widespread issue and did not create a case for my issue !

Spammers are using group texts to get around the blocking functions.  WE NEED TO BE ABLE TO BLOCK GROUP TEXTS

Userlevel 4

@thatdudekolby That is actually kinda crazy! It almost sounds like the people were getting some sort of short code that asked them to reply with "STOP" to opt out and some folks reallllllly hate those kind of messages cause they can be spammy. I have no idea how these messages could have been routed to your phone but it is something we can definitely look at. If you have not already, please call us so we can gather some necessary information and get a trouble ticket started for you.

This started happening to me yesterday afternoon. I started receiving multiple text messages (enough to silence my ringer) from random numbers with area codes that are scattered throughout north America. The other parties were replying to something because I kept noticing the word 'stop' and some of these people are ridiculously rude. I can't block or report for spam. This makes me feel vulnerable to cyber attacks

Got it. Will do.

Userlevel 4

For this issue we will need to take a look at what happened on the network side. The next time this happens, please make note of all the other numbers in the group chat (specifically the one that sent the message that she got when first being randomly added to the group chat. Once you have this, give us a call as soon as you can so the network data will be fresh and easy to find. Our folks over the phone will be able to open a service ticket for this.

It sounds like everyone that was in the group text was just as surprised to have been added, at least in one case. At first I thought maybe my daughter had entered her number online somewhere and was now getting spam but then my other daughter had the same thing happen a few days later. One daughter said it's happened twice in the last few weeks and the other said it was only the one time.

Userlevel 4

That is incredibly strange @necknox​. How often does this happen? Also, has your daughter asked in the group chat if they had added her by mistake?  

We have a group plan and this has been happening on both of my daughters' phones. They'll just randomly get a group text from a bunch of numbers that they don't know and aren't in their contacts. Very strange and concerning. We're in 40205 and at least one of the random numbers was from the DC area.

Userlevel 4

Hey @nosoup4u72

That is very strange! Were these numbers unknown to you? If so, Did you ask the group message how you came to be part of it? Maybe they added you by accident?

This just happening to me today...what's the fix?

My group chat has been going through something similar. We all have Galaxy phones. 2x Galaxy S9 and 1x Galaxy S6.

We will randomly have anywhere from 1 to 6 additional random people added to our group chat. We went into the T-Mobile store but they were equally confused and said they had not heard of any issue similar to this...

My group chat has been going through something similar. We all have Galaxy phones. 2x Galaxy S9 and 1x Galaxy S6.

We will randomly have anywhere from 1 to 6 additional random people added to our group chat. We went into the T-Mobile store but they were equally confused and said they had not heard of any issue similar to this...

This has been happening to us for the past week. From everyone's replies  it doesn't seem like T-mobile is taking the issue seriously. This is a breach of our privacy. Luckily, yesterday's stranger was understanding and is also going to call customer support.

The same thing happened to me a few days before Halloween  I called Tmobile and they told me to block the group chat which my phone didn't have the option to do so  mute the chat (another option my phone didn't have), or ask the original person who started the chat to remove myself & my two family members from the chat. Of course that doesn't help us figure out how we got added into a random group chat with 4 other strangers. Luckily the other people in the chat weren't crazy and wanted to solve the problem too. It's still not solved on their end. I had my family delete our group chat and I started a new one adding each of our names... So far it seems to have worked, but we've decided not to share any personal info over texts anymore.

100% agree

Same thing happened to me as well. What is T-Mobile doing about it?   Maybe time to open a lawsuit.  Personal messages are being distributed randomly even though you select the correct contact.  This is a major security issue or breech.  Same issue NY to Florida.

Yes, It is happening to us. Random numbers are added to our group and those numbers appear random. The random text messages

that we receive from those numbers seem like regular conversations ( we even received pictures ) and I'm sure they're unaware that

our group receive them. We just end up warning our group not to use the thread since it happened that one of our group mates responded

to the thread (with random numbers ) and we were blamed to be hackers.

This just happened to me moments ago. What is going on?!?!

I've been having the same issue the last couple months. I've been added to 3 separate group chats and they appear to be kids (one instance they were sending funny face photos to eachother) and another time (not sure if it was the same numbers) I got added into the group and they got defensive when I asked who it was and why I had gotten added. They said I didn't need to know and to get off their chat. Not like I was there on purpose! I found they were from New York and Florida areas each time so assuming a connection issue there perhaps?

It happened to me as well. I'm in TX getting added to group all over the place.  When I asked one group to please remove me from the chat, they were shocked and said that I was the one texting their group... This is extremely odd, and a breach of information. I'm not trying to be a part of someone else's conversation I have no business being in, and I wouldn't want someone in mine.  I called customer service and they seem clueless to this issue. I suggest calling in as well, maybe the more people to call they'll start listening. I create a "trouble ticket," so I can get to the engineers. I was told to send a letter to their customer relations department...which is ridiculous.

hmmm... I was in Colorado when this happen s to me as well! 

This just happened to me last night. A new group text showed up including all the members of our family group text + 1 complete stranger from the Buffalo, NY area. We're all in CO and nobody knows this person. They started demanding to know why they were added to the group. Those were the first messages in the new conversation, so I can't tell how many of our messages they received from our family group.

Afterward, I also noticed I had been added to someone else's group text around the same time. I just deleted the conversation, but if I get added back I'm going to warn them. The idea that private texts and images are potentially being sent to random strangers is extremely uncomfortable.

Today I received a group text to my family from a FL number when our numbers are from all over but my number is from VA.

Just got in to say this is the same exact thing that happened to me last night, and even tonight again as well!

It's happening to my existing group texts that I'm in. We all just randomly receive a group text message from a complete stranger whom none of us know!

On the second occurrence, the person even said that they received an image from us!
...Unfortunately the person wasn't too helpful when we inquired them about it as they panicked, told us to "LEAVE ME ALONE!",  and completely self-destructed.

Great.

I have no clue as to what SMS messages these random people are getting from me, but if random cellular numbers are now receiving private MMS images, well this a pretty severe issue T-Mobile needs to check into ASAP.

Reply