Question

Good signal/bars but no network connection many times daily


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Ok here's what is going on... I have pretty good signal almost full 5g bars most of the time down to where it drops to 4g lte at full bars. From time to time every couple hours I lose connection to the network where I can't text no apps work etc but usually I can still make calls just fine while this is happening. It only lasts 1-2 minutes sometimes or it may be out 15-20 then all of the sudden it's back to normal like nothing ever happened. It may go right back out again in 2 minutes or it may not happen for hours. Also it only happens on my new galaxy a32 not on our old galaxy j7 or prime whatever it was or on the older LG phone both of which are still being used on this account and same house at same time but they have no issues with connection ever. They aren't 5g either so I figure 5g has something to do with it. It just really gets old when you can't finish a conversation or get directions because internet/network connection just stopped. What can I do? All my connection settings are set how tmobile and other people have said they should be. I don't have Wi-Fi so I'm set to always use mobile data. What now? Or will I just have to suffer through. It's prob just some tmobile network problem that's with the new 5g. I guess that's what I get buying a new phone. Any ideas?


10 replies

Userlevel 6
Badge +14

I have a couple ideas about this. If you’re in a lower level room or basement, you can have some issues with the connection cutting in and out due to line of site. I’d head to a higher level of the house/building if possible. Restarting the phone on a daily basis can help make sure you maintain a solid connection. If this is happening in the same area and even around the same time of day, this could be something our engineering team can look into after our Tech Care team files a Service Complaint for you.

Userlevel 6
Badge +9

you might be on the edge of 5G coverage as well.. so you might also try going into your mobile settings and changing it from 5G to 4G..restart the phone and make sure its not pulling in 5G still..if it isnt then go ahead and run it like that for the day and see if the problem persists or if it goes away.

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I’m having the same issue with my S21 Ultra. I can be sitting in my living room and have 5G w/full bars and it will not allow me to use any apps or internet through chrome. States, Offline. Place it in Airplane mode and back off and it works again. What gives? OP were you able to figure out the issue?

Userlevel 6
Badge +9

did you attempt to change it to 4G instead of 5G in case its an issue on the 5G side of things?

Did anyone ever get this figured out?  Has been happening to me for a long time on multiple iPhones, including my brand new iPhone 13 Pro (and my iPhone 12 Pro before that). It doesn’t happen to other family members, and it’s bad enough that I’m starting to look at what options I have with other mobile providers (not a threat, I’m just at my wits end…)

Userlevel 4
Badge +5

I can say for the iPhones, but in my experience with Android, and Samsung/Oneplus and LG, 5G “extended range" can sometimes make service worse.  I've actually gone and disabled n71 on 5g as it becomes the weakest link in a chain, especially when 5g is coming from one tower, and LTE is from another.  Depending on your area, you might not have 5g “ultra capacity” for use, which would give you LTE only.

I also experience this issue randomly throughout the day. Hopefully there is an explanation and solution to this.

I am also experiencing this issue; it started around September 20. I even did a Factory Reset on my Z Fold3, but it didn’t make a difference. 

My co-worker also has T-Mobile, we sit in the same area, but he doesn’t have this issue.

Has T-Mobile find a solution yet?

Userlevel 6
Badge +9

I am also experiencing this issue; it started around September 20. I even did a Factory Reset on my Z Fold3, but it didn’t make a difference. 

My co-worker also has T-Mobile, we sit in the same area, but he doesn’t have this issue.

Has T-Mobile find a solution yet?

if someone else with TMO is right in front of you and they are not in any way or form connected to your account and their service is fine then its an issue with either your phone or something with your account.

I am also experiencing this issue; it started around September 20. I even did a Factory Reset on my Z Fold3, but it didn’t make a difference. 

My co-worker also has T-Mobile, we sit in the same area, but he doesn’t have this issue.

Has T-Mobile find a solution yet?

if someone else with TMO is right in front of you and they are not in any way or form connected to your account and their service is fine then its an issue with either your phone or something with your account.

Perhaps you are correct; I have already replaced my phone. Another line in my account is also experiencing similar issues. 

Thanks for your comment.

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