Has anyone found a solution to international data now working on iPhone 6s? Mexico?

  • 22 December 2016
  • 2 replies
  • 20 views

Whenever I go abroad, T-mobile phone and text service works but there's no data connection. The phone connects to the networks, there's 3G or LTE sign but no data.

 

I am on iPhone 6S (previously 5), latest software and the same issue happened in September in Peru and Bolivia and now in Mexico.

I have reset the Network Settings, made sure Data Roaming is on, send text to #767# to make sure the international data is on.

 

Every time I call the T-mobile customer service, they set up a ticket but no one has provided a solution; the engineer calls you back in 3 days but there's no solution; after a few days, you just give up and fly back home where service works fine and you forget about the issue.

 

I heard that this could be related to APN settings; Apple does not allow APN changes so the phone is set to IPv6 and many towers do not support it.

 

Has anyone found a solution? besides buying a non-Apple smart phone?


2 replies

Userlevel 5

Hey @choss‌,

You should definitely have data access while in Mexico! I am not able to see the status of your support tickets here on a user forum unfortunately but I am curious as to what they told you when they called you back.

Userlevel 6

Hey @choss‌ - just wanted to check in and see if you had any update on the results of your ticket.  We'd love to know how this worked out - I'm so sorry that you've been having trouble while traveling.  Any word?

- Marissa

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