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i'm getting fail delivery emails

  • 14 September 2017
  • 1 reply
  • 21 views

I'm getting a random fail delivery email on only my  company email.   I made a ticket with my company IT and they couldn't find anything.  called tmobile and the rep transferred me to apple support.  apple support said wasn't them and sent me back.  she stayed on the line and we both kept trying to explain the situation to the tmobile tech.  apple support was pushing it up the the ladder. the 3rd tmobile tech said they know what the trouble was and told me to get to settings and do a network reset.  luckily the apple tech stopped me, saying that if I had done that we would've been dropped from the call and that the network wouldn't be the cause of this issue. apple tech asked to be transferred up, then I got disconnected.  first really bad contact in over 20 years with tmobile/voicestream.

issue: I'm getting the message below randomly throughout the day.  my IT said they've see over 50 in 7 days.  It says failed to my (I suppose) tmobile email to text id.  but I never emailed that address before except for today when I tested it to see what would happen.  I got a text on my phone so I know its a tmobile id for my phone.  the Indians at phone support really don't listen or want to make like they know what the issue is and I'm stupid.

anyone having this issue? know the fix?

Delivery has
failed to these recipients or groups:

8083xxxxx2@tmomail.net

There's a problem with the recipient's mailbox. Please try resending the
message. If the problem continues, please contact your helpdesk.

The
following organization rejected your message:
d79033a.ess.barracudanetworks.com.









Diagnostic
information for administrators:

Generating
server: hlz0107.hawaiiantel.com

8083xxxxx2@tmomail.net

d79033a.ess.barracudanetworks.com #<d79033a.ess.barracudanetworks.com #5.2.0
SMTP; 550 permanent failure for one or more recipients (8083xxxxx2@tmomail.net:550
Rejecting for Sender Policy Framework)> #SMTP#

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Best answer by tmo_marissa 18 September 2017, 17:24

Welcome, @bigguyhawaii808​!
I know we've been tracking an emerging issue with send failures for email to text. We've definitely had a few posts regarding the matter. I'll link to a few here

email to tmomail.net rejected for banned content

Text Message via Email

3 Months Not receving Short Codes (MMS). Email to Text messages

In the answer marked correct on the second thread listed, there are some suggestions for ways to try to force these messages to come through as MMS, which in many cases should resolve the failures. If these aren't successful or aren't an option, at this point our message engineering team would like tickets filed with details so that they can continue to research the problem and determine a root cause to get this fixed. You can file the ticket with our Care, Tech, or T-Force team by Contacting Us​ over the phone or using social media (FB or Twitter)!

Please keep us posted on whether any of these suggestions work for you, or if you get a ticket filed!

- Marissa

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Userlevel 6

Welcome, @bigguyhawaii808​!
I know we've been tracking an emerging issue with send failures for email to text. We've definitely had a few posts regarding the matter. I'll link to a few here

email to tmomail.net rejected for banned content

Text Message via Email

3 Months Not receving Short Codes (MMS). Email to Text messages

In the answer marked correct on the second thread listed, there are some suggestions for ways to try to force these messages to come through as MMS, which in many cases should resolve the failures. If these aren't successful or aren't an option, at this point our message engineering team would like tickets filed with details so that they can continue to research the problem and determine a root cause to get this fixed. You can file the ticket with our Care, Tech, or T-Force team by Contacting Us​ over the phone or using social media (FB or Twitter)!

Please keep us posted on whether any of these suggestions work for you, or if you get a ticket filed!

- Marissa

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