Question

I was promised 4g connection

  • 16 June 2021
  • 1 reply
  • 26 views

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Hello,

I was promised 4G and that If I purchase the Samsung 10 I can go to 5G

But all this time I was on 3G.

What is going on here?

I just spoke with customer care 11:50 pm 06-15-2021 and the rep said because I went over 50gigs June 11 2021.  I said I wanted to speak with a supervisor as he was lying to me.

He transferred me to a queue no one answered my call just MOH

I checked all this time I was never on 4G

I have unlimited everything

Any help would be nice

 

Thanks

One Loyal Customer

 

 


1 reply

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Rose helped clarified that to me.

Thank you Rose with Customer Care

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