Network & Coverage
Ask about our 4G LTE & 5G networks
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I have a Samsung S8. It working great and I loved my phone but in early Dec 2017, I stupidly did an update on the phone and since then my phone says I'm roaming and I am limited to roaming data. I habe sent my phone into Samsung 3 times. This last time they changed the mother board and is still says I'm roaming. I have contacted T mobile and was told that they would get back to me within 3 days and is been 2 weeks. I haven't try contacting T-Mobile again because my phone was with Samsung. I got it today and I'm still roaming. Any help would be greatly appreciated.
My father lives in a small town in southern Arizona. With Sprint, we had really good service when we visited him. We switched to the T-mobile SIM cards a few months ago. Now when we visit him, the service is pretty bad. I thought with the merger that we would have access to both networks. How do I contact T-mobile to let them know their coverage sucks there?
I bought an old flip phone off of Ebay a few weeks ago and decided to buy T-Mobile's SIM card off of Amazon so that I could have a dumb little nostalgia inducing backup phone. I got the pre-paid $3/mo plan and it's been working fine so far, but recently I had the thought to try out MMS. I scoured the internet and my phone's APN settings for the proper information, It worked the night I tried it, and messages worked both ways. I thought "wow, I didn't think that would work!" and went to bed.A couple days later, I try to send my friend a picture from the phone and it doesn't send. I can see that it's connecting to GPRS for a second, but it simply spits out an error that the message couldn't be sent. No settings have changed on my end and my signal strength is good. I initially thought that perhaps T-Mobile noticed that I was using MMS without a data plan and disabled it. I decided to message a representative on My T-Mobile and they said that yes, a data plan was indeed required to use MM
After a few decades with AT&T, decided to change to T-Mobile. Here's what I learned after 60 days. Note I am a frequent US/Canada traveler with occasional travel to Europe and Israel.Coverage: AT&T is a bit better. That's because AT&T has a lot of spectrum at 850 and 700 Mhz (Band 12 and others). T-Mobile has alot at 1900 Mhz (Band 2). Very little at 700 Mhz and just now is starting to build out 600 Mhz. The 600-850 Frequencies have better range and goes through building walls better. I've noted that sometime when the phone has 1 bar on it and its on Band 2, when I try to make a call, it switches to Band 12, the bars go from 1 bar to 3 and the call is fine. After the call, back to Band 2 and 1 bar.And some friends and myself needed the T-mobile microcells for our homes. Opening tickets for coverage is useless, generally. There is even a T-mobile store 2 miles from my house with no signal in the back of the store. They claim they told T-mobile but can't get an
My new OnePlus 8-5G phone (TMobile in US) cannot consistently send/receive wifi calls. Once answered, there is no sound on the OnePlus 8-5G phone while the other end can hear OK. I’ve tried updating the phone’s software (it is up to date) and I have updated the firmware on my router (which works with wifi calling with other phones: iPhone 11, iphone8, Droid Turbo 2, Motorlla Razr MAXX). I also tried disabling any battery saving features on the device and even did a factory rest of it (with no apps installed). I have also tried rebooting the phone once I have connected to the wifi router. Phone has same issues on any wifi router I have connected to. browsing is fine, only wifi calling is a problem.
Does anyone have imformation on the Band 71/600 MHz near 62294? I switched to TMobile because they advertised coverage was good. ww get no service just a few blocks from our house and several miles to the east. So, more research and hundreds of dollars on a newer phone IPhone XR that has Band 71, and my coverage is barely any better. I get no service in the same buildings as I would have with my 6S. T-Mobile reps in a store back in November said new towers were coming in January but I’ve not seen it.
Sony just updated their Remote play app which enables a user the ability to log into your console over a mobile network. When I try to connect via LTE on my XS Max, I get an error. When I check my NAT type through the app on the mobile network, it returns an error failed. I think this is the problem and would really like to get this resolved. The error code is 8801e209.
I just purchased an LG V60 as I am a huge fan of LG phones. I still use my old LG G6 since it has items on it I still reference. BUT I’ve noticed that the LG G6 4G/LTE is faster than the 5G on the LG V60! WTF??? T-Mobile’s 5G Sucks and is a total joke!! I purchased this expensive phone thinking I’ll benefit from the 5G service...NOT! I am thoroughly convinced that T-Mobile lied about the rollout of this service to get customers to buy expensive a$$ phones so they can make more money!
So I've been a loyal T-Mobile customer for over a decade now and figured that over time, the service would get less shoddy and T-Mobile would become quite a reputable company. Oh how I've been so wrong and continue to be the laughing stock amongst my friends when it comes time to stream a video or song or look something up. In 2017, over a decade of being here and I am still getting the infamous "full bars, LTE" with NO SERVICE. It's so bad sometimes that I can't send iMessages, can't Google anything, or even Speedtest my connection. This is all from a iPhone 6S (purchased 2 years ago but shouldn't be the problem..). Obviously I reset the connection repeatedly, just to come across the same results of 3-4 bars, LTE, and nothing working. I usually end up getting so impatient that I reset my phone in hopes that it'll reset the connection and it usually fixes it, but I shouldn't have to reset my phone each time the connectivity sucks. I write this from Queens, NYC, where you'd imagine the
I ported my "Landline" over to T-Mobile from OOMA. Despite the issues of getting it ported over properly, it finally did get ported over. I thought all was well and good. This number will act as my "Landline" (aka Home) phone even though it's actually just a cell phone. So we ported it into an Alcatel Flip phone which works just fine.I thought everything was okay until people started trying to call and would get one of the following: Busy (sometimes a fast busy) The number you called cannot be reached as dialed, please check the number and dial again. The number you called is no longer in service.All of these are extremely frustrating, especailly when you consider I have not been able to use this phone number effectively for going on 2 months.I have made NUMEROUS (i.e DOZENS) of calls to 611 to get this resolved. Thing done: Reboot phone Reset Network Settings Swap SIM Card with other device (Problem follows the SIM Card to new device) Have them re-send Prog
My wife has an iPhone 6s plus, and has noticed that when wifi calling is enabled (and T-mobile WiFi shows as the carrier) her SMS messages and voicemail notifications are unreliable. I have an iPhone 6s and have not noticed this problem. Going off wifi or turning off wifi calling resolves the issue.I tried contacting support through the mobile app, and they told me that when WiFi calling is enabled you are not expected to get SMS messages or voicemails as you are not connected to the Tmobile network. That does not sound right and is not in line with this article: Wi-Fi Calling .Does anyone have any suggestions on what can cause this and/or how to troubleshoot it? Or an alternate path to T-mobile support who can help investigate?Thanks.
Hello,I receive very poor reception in my home that ranges from one bar to (sometimes) two. It cuts out and drops calls frequently. It seems as though my phone (iPhone 7 running iOS 11.2.5) is defaulting to the poor cellular connection instead of my WiFi. It's driving me nuts, especially as I use the line for work calls and they keep getting dropped. Does anyone know how to make the WiFi the default connection? I put the phone in airplane mode and toggled the wifi on and off and got it to work that way, but that doesn't solve the problem for incoming calls, and I don't want to have to remember to put my phone in airplane mode whenever I arrive to my house, and then turn it off again when I leave.I've google this and seen others with the same frustration - some of which have simply had to leave the carrier, which I do not want to do.Thank you for your help!
Missed phone interview because phone call wasn't shown or logged as missed call. How do I know when people are calling me?
This first came into my attention about two weeks ago when I was waiting for scheduled calls from possible employers. So when the interviewer was trying to call me, they heard two tones and the call went straight to voice mail. For an initial test, I asked my brother (same family plan) and a friend (different network) to call me immediately, the calls went through fine. This seemed like an isolated case here. I was receiving calls fine for most of that week. However, soon afterwards I was missing calls from a wide range of people at different times of the day. Some were from people in my family plan so I was also able to match their call attempts on the T-Mobile website Usage log. But my phone didn't log these calls. They were consecutive attempts and none were logged on my phone. On my end, I've had success calling people each time I've tried. And when I ask people to call me right back, the calls are seen by me. This has been a huge issue so far. My phone is a good condition Samsung
I have been extremely disappointed in the coverage, or lack thereof, in the area of the White Mountain Resort NH. This is a popular skiing and recreation area and I can't even make a call or text, let alone any data. This happens ever year on my trips to this part of the sate. I realize that this may seem remote but again this is a very popular tourist destination. The people I stay with can all access their respective carriers. I keep hoping that this will change but I won't hold out any hope.
T-Mobile Digits app keeps giving me "Service Unavailable" error page whenever I try to log in on Surface Pro laptop.
I've been getting an error page for the past week whenever I try to use the Digits app on my computer. It doesn't happen when I use the internet webdigits, only when I use the app that's installed on my device.
When I first got my Inseego 5G with 100gb plan, it was incredibly fast and a dream come true for where I live; AT&T here has max 25mb\s DL and 1.5mb\s UL and averages 55ms latency while on T-Mobile 5G I was getting 70mb\s DL and 20mb\s UL and 40ms latency.As of last week, discord and games no longer work on 5G on this hotspot. I talked to technical support and I mostly did my own troubleshooting. Finally I decided to test it using a VPN and everything worked again (meaning it is not the device) at the cost of some speed due to a VPN being a middle man making it slightly worse than 4G. So basically I have no use of a VPN other than testing.So I came to the conclusion that T-Mobile took it upon themselves to block these applications on 5G. I also read that if you use more than 50gb you may be slowed “due to congestion”.Its fine though, at least I can still watch all the bandwidth hogging stuff like Youtube, twitch, etc but gaming stuff that uses the least amount of data is an issue,
Every so often, maybe about once or twice a week, I will encounter this problem where I will make or receive a phone call and the call will sound garbled in general, but voices will sound robotic and unclear. Even the dial tone is garbled. This has happened while calling other mobile phones as well as calling a landline. Every time it has happened, I have been in an area with good coverage, normally full coverage or near-full coverage. If I am streaming music prior to the call, it will be choppy and have streaming issues when I end the call. The only method I have found to resolve it is to restart my phone, which is not an ideal experience. Has anyone else encountered this issue? I never experienced this when I was previously on the AT&T network and I'm concluding it is probably a network issue rather than a device issue, however I haven't ruled out either as a possibility. My device is a Moto G4 Play, which hasn't had any problems since I got it.
I contacted T-Force who did some research and discovered that the Booster Duo that covers Band 12 and announced in a massive press release has been 'out-of-stock" since late December with no restocking date. Looks like this unit is made of UNOBTANIUM. I don't understand how T-Mobile can still post a web page with the details of this unit if they have no intention of making them available. I REPEAT, PER THE PERSON I SPOKE TO AT T-FORCE, THERE HAS BEEN NO UNIT THROUGHOUT THE COMPANY IN STOCK SINCE DECEMBER. Anyone have an idea of a way to contact the right person at T-Mobile who would honestly explain T-Mobile's future strategy on whether they will actually make these units available. Going through the normal customer service channels just winds up with an out-of-stock answer - no explanation of why a newly announced offering last November stocked very few units in December and hasn't restocked any in the past FOUR months.
I got a new iPhone 12 mini a couple months back and have been having lots of trouble with the 5G data. The most common pattern is one where I cannot connect to any Google services while using T-Mobile 5G data – I can’t use any Google websites like Google search in Safari, and I can’t refresh my email in the Gmail app or load any maps in the Google maps app. If I check other websites or apps (like DuckDuckGo for search), they will often be working fine over T-Mobile 5G data at the same time that Google apps are not working. This morning I decided to do some debugging by testing in exactly the same location with Wi-Fi turned on and off: On T-Mobile 5G data (WiFi switched off):- Google maps and Gmail app would not load anything new, Google search would not load in the Safari browser app- Ookla speed test app showed decent but not great bandwidth - about 60mb down and 20mb up- DuckDuckGo loaded and ran searches with no problems in the Safari browser appWith WiFi switched on:- Google maps a
Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying thatYou are not able to make calls at this time. always allowed numbers can be reached .What fresh heck is this?Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.
Hi, I've been having an ongoing issue with my service over the past 2-3 months and at this point I have nowhere else to turn for answers.From 8am to 3pm on Tuesdays-Fridays, I either have slow data speeds or no data at all. The moment it turns 8am, my phone's internet ceases to function properly and the moment it turns 3pm, it works perfectly fine. This is strictly an issue with the data and mobile hotspot, while calls and texts work fine.I'm on the One Plus plan and my phone is an LG G6. Right now my phone is basically my primary source of internet and I have to use my Mobile Hotspot every day but the fact that I pay for additional Mobile Hotspot data only for the feature to not even work for 7 hours each day for 4 days out of each week is a huge inconvenience, especially when it's been a problem for the past 2-3 months now. As I'm typing this out on my laptop, my phone is still attempting to load a webpage I searched 5 minutes ago. Mobile Hotspot doesn't work at all right now either.
Up to a few weeks ago, I was enrolled in the prepaid plan which included 10GB data. Upon changing my plan to prepaid ONE for unlimited data, speeds seem to have gone down extremely! It's hard to even play a video at this point. In case you're wondering, I am attempting to use my data from the same location(s) as before, so nothing should had been different. Any help is appreciated.
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