Network & Coverage

Ask about our 4G LTE & 5G networks

  • 1,635 Discussions
  • 7,701 Replies

1635 Discussions

5
5GUCSucksFirst activity
posted in Network & Coverage

5GUC

I am to my wits end with this 5GUC crap. My phone simply doesn’t work when on it and hasn’t since their rollout. With the amount of complaints, why is T-Mobile ignoring this issue? I keep my phone on LTE just so I can use data when not on WiFi because of this. This is completely unacceptable. Why won’t T-Mobile address the serious issue? 

5
L
12 days ago
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magenta7804122First activity
asked in Network & Coverage

Why is my phone hotspot internet speed ~0.01 mbps??

This is a recurring problem. Once T-Mobile throttles down my hotspot (I pay for extra data), it plummets to really pitiful levels.  0.01 mbps is worse than whatever 3G T-Mobile promises. It is so slow as to be practically useless. Websites timeout, etc.  Is there a reason for this? Is it a ploy to get me to upgrade my data? I pay nearly $200/month for two lines. Please help!

3
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12 days ago
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paulterrysirelandFirst activity
asked in Network & Coverage

Where do I find Network Security key

Opening new lap top asked for network security key

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Community Manager
12 days ago
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rswain64First activity
posted in Network & Coverage

Can't receive data when on 5G UC

New Pixel 6 Pro.  Worked fine for first few days.  Now when the phone shows connected to 5G UC, I can not receive any data or connect to internet.  There's an exclamation point in the notification area.  If the phone shows just 5G or LTE them I can receive data.  Tried resetting all networks and still won't work on 5G UC band. 

46
G
12 days ago
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SiyonkeFirst activity
asked in Network & Coverage

How to connect my wireless HP Laser Jet Pro MFP M29w printer to T-Mobile Internet network.

How to connect my wireless HP Laser Jet Pro MFP M29w printer to T-Mobile Internet network, using my laptop or using my T-Mobile phone?

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Pillar
12 days ago
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maraki123First activity
asked in Network & Coverage

coverage on greece

going to Greece in July and want to know if my phone will work if i get the international pass.. have the magenta plan and s23 phone

1
gramps28
Pillar
12 days ago
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magenta6666874First activity
asked in Network & Coverage

STOP THROTTLING

this is BS. y’all broke my home internet. Are you throttling?  I just changed my gateway thinking it was broken but no. It is your dishonest business practice that is causing this. Just be upfront if you are throttling.  I will be canceling if it continues for a few more days. This is so dishonest. Your stock price doesn’t deserve the multiples. This is disgusting. 

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F
13 days ago
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magenta8327342First activity
asked in Network & Coverage

No SMS/MMS texts being sent

Having problems sending texts from my Android phone.  I can receive texts from other people.  When I send, it shows as sent but the text never gets to the recipient.  Other texting apps such as LINE and WhatsApp work fine.All phone software up to date, I tried turning Airplane mode off/on, powering down the phone, and resetting APN to default.  Nothing works so far.  Been stuck on hold with T-Mobile support forever now and their live chat is down.Would very much appreciate any suggestions or help.Thanks!

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13 days ago
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lordmilanFirst activity
asked in Network & Coverage

Poor Internet service Detroit Area

I am 50 miles from Detroit and Southfield towers, some days I have excellent signal strength and then I can go for days with poor to no signal for wifi and streaming. I have a NOKIA gateway, and a wifi extrender in my home. Signal drops and straming buffers frequently. Poor signal service. Any suggestions will be appreciated.

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13 days ago
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pattynevsFirst activity
asked in Network & Coverage

Roaming Charges

I a traveling to the Dominican Republic .Are there any roaming charges or fees to use my phone there?

1
syaoran
Pillar
13 days ago
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SergeyKurtFirst activity
asked in Network & Coverage

Sim Unlock Iphone XS MAX Ukraine

Hello, I am located in Ukraine, and my iPhone XS MAX was bought from my hands in the USA, on a blocked SIM card from your operator.IMEI is completely clean, checked on your official website, the phone is not stolen or lost.IMEI: 357267091757587there is no connection with the owner of this iPhone, I understand that according to the criteria of your community, it is not particularly suitable. But I ask you to help me untie my iPhone from your carrier so that I can use it in my country.Thank you in advance, regards Sergey. Glory to Ukraine.

1
syaoran
Pillar
13 days ago
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Butterfly2023First activity
asked in Network & Coverage

Apple Tv

So I just got this internet with T-Mobile however when connecting to my Apple TV device it says wrong password and I can’t change it log in to it or say forget network bc there’s not an option. I just see wrong password and then (-100) what to do next. I’ve already co reacted apple on twitter and T-Mobile have been super duper helpful. I can tether my phone but I don’t wanna exceed my data. Help. Thanks

0
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14 days ago
A
ale123First activity
posted in Network & Coverage

Payment

Hello! has it happened to anyone that wants to pay their bill or prepayment from outside the country and it does not allow it?I've been trying to contact someone for more than a month and I don't see a web chat either.

0
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14 days ago
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ArtayFirst activity
asked in Network & Coverage

Anyone else having problem activating galaxy watch 4 as standalone?

So I just got two LTE galaxy watch 4's to use when I don't want to carry my phone with me (while exercising). After spending two hours at a T-Mobile store and another hour on the phone with a technician, they escalate and another tech comes on and advises me that the galaxy watch 4 cannot be used as a standalone on t mobile. It can only be used when connected and near the phone its paired with! WHY would T-Mobile sell an LTE watch that can only be used when connected to the phone? That is called a Bluetooth watch! Very frustrated with them wasting 3 hours of my time, when this could have been mentioned when the watches were ordered. And even then, why sell LTE watches instead of Bluetooth watches? Has anyone one had this issue? 

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14 days ago
D
DoubleLRookie
asked in Network & Coverage

Back to Sprint

How do I get back on the Sprint network? I'm in Europe and cannot send a text or make a phone call on T-Mobile. Problem started when acoount moved to T-MobileI need to be in contact with the USI can't call support and you don't provide an email option 

8
gramps28
Pillar
14 days ago
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ZaphodFirst activity
asked in Network & Coverage

Magenta 55+ Plan in the United Kingdom?

Planning n traveling to England and Scotland soon.  Does T-Mobile have coverage in those areas?  We have iPhones that have travel well to Italy but the T-Mobile site doesn’t list the UK.

2
syaoran
Pillar
14 days ago
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YouKnowTheThingFirst activity
asked in Network & Coverage

International Data Pass- available for retired One Plus plans?

I have the +55 One Plus plan that is a retired plan with no new activations allowed, my question is, I am interested in buying a 10 day data pass for my Italy travel, I follow the instructions on how to add, go to account and click add services, however this option does not appear either on my TM mobile app or web page site. Im wondering if my plan is eligible

0
Y
15 days ago
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pankajds1First activity
asked in Network & Coverage

esim activation stuck on iphone 14 pro

Just switched to t-mobile (now i wish i wouldn’t have), it’s nightmare to activate one of line, spend almost 8+ hrs at store and phone with tech support, it’s looks like no one knows the solution. my phone het stuck “Activating...” This shows under Setting>Cellular>Turn On This line. Tmobile says on there end it show eSIM is activated but my phone never get out of the “Activating...” and when i try to make a call, gets the msg saying my device is doesn't have an active SIM card. My store agent also changed the brand new phoen to another brand new phone but no luck. I wonder if anyone has answer.

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Pillar
15 days ago
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mortoFirst activity
posted in Network & Coverage

Not receiving all short messages SMS verification codes from Europe only some

November 2022 this worked fine and for years I used it. Now I may get one code in a day or two and no more. I talked to support and opened a case ticket. I tried twitter as well and they said its not supposed  to work based on CTIA standards. This is strange since it worked fine for years and started to have issues this year.  Any help/guidance will be appreciated!Thanks 

1
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16 days ago
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BlazingMurdockFirst activity
asked in Network & Coverage

Iphone loses internet acces on T-Mobile network

My Iphone 13 ProMax loses internet access on the network often, I have only been a customer for a month and need to know how to prevent this please? Resetting the network all of the time is getting old. 

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16 days ago
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travelaroundFirst activity
asked in Network & Coverage

unable to make and receive phone calls in Mainland China

unable to make and receive phone calls including 611 while traveling in Mainland China, on active t-mobile international pass. anyone has any idea if i can text / email, or online chat with t-mobile customer service? thanks.

5
drnewcomb
Pillar
16 days ago
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ProFirst activity
asked in Network & Coverage

4G LTE not working

I pay 40 dollars a month with up to 10GB of 4G LTE. But few months ago it started to not working, can’t use Instagram, Spotify, or even google something on the internet, it just keep loading, almost like not having internet at all. And it’s not the server’s problem, because it usually run with full bar, or the usage problem, because it happens even the day after I pay my phone bill. My friends around me are using T-Mobile too and they doesn’t seem to have this problem. Does anyone have the same problem?

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17 days ago
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LegacyUserFirst activity
asked in Network & Coverage

Is my neighbor's 4G LTE Cellspot degrading my service?

For reference I live in an apartment building which has acceptable T-Mobile service as I've gone years without any issues living here. A new neighbor has moved in recently, and I noticed that I have been experiencing worse call quality and more calls have been dropping. Our building has a very spotty internet provider with high ping and slow upload speeds. A few things lead me to believe that my new neighbors have installed a T-Mobile 4G LTE Cellspot. I'm familiar with the Cellspot because my parents live in a rural area and have one in their home. In the past my phone used to display 5G service regularly, now instead it displays LTE exclusively. When stepping outside about twenty yards away from the building my 5G service returns. I also receive better speeds when running a speed test outside away from my building. Inside of my building I barely reach 40 mbs down and usually below 5 mbs upload speed which is important for calls and video calls. Speed and the quality of calls has never

5
syaoran
Pillar
17 days ago
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LegacyUserFirst activity
asked in Network & Coverage

How secure is T-mobile's service? Is it encrypted?

How secure is T-mobile’s service? Is packet sniffing or a man in the middle attack possible on the T-mobile network?I know that most ISPs have a good idea of what a user does on their network. You can typically just use a VPN to enable more anonymity online. But from the signal between a device and the cell tower i’m guessing there can be multiple security issues.Lets say I login to my T-mobile account or bank account. And someone has set up a repeater or fake signal that my phone connects to thinking its the T-mobile service. Would that person be able to see the data being transferred over the network. Or is the signal my phone sends out encrypted not allowing for this to happen.Devices like the 4G LTE Cellspot connects to a customers own router and allows them to broadcast a T-mobile signal using their home internet. Are people that own this device able to see data and traffic from my phone? They could possible configure their router maliciously to look at all traffic coming from a 4

0
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17 days ago
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Jamiandvee27First activity
posted in Network & Coverage

howto chance carrier from tmobile

How can I change my carrier network 

3
F
17 days ago
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