Network & Coverage

Ask about our 4G LTE & 5G networks

  • 1,636 Discussions
  • 7,704 Replies

1636 Discussions

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LegacyUserFirst activity
asked in Network & Coverage

How secure is T-mobile's service? Is it encrypted?

How secure is T-mobile’s service? Is packet sniffing or a man in the middle attack possible on the T-mobile network?I know that most ISPs have a good idea of what a user does on their network. You can typically just use a VPN to enable more anonymity online. But from the signal between a device and the cell tower i’m guessing there can be multiple security issues.Lets say I login to my T-mobile account or bank account. And someone has set up a repeater or fake signal that my phone connects to thinking its the T-mobile service. Would that person be able to see the data being transferred over the network. Or is the signal my phone sends out encrypted not allowing for this to happen.Devices like the 4G LTE Cellspot connects to a customers own router and allows them to broadcast a T-mobile signal using their home internet. Are people that own this device able to see data and traffic from my phone? They could possible configure their router maliciously to look at all traffic coming from a 4

0
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18 days ago
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Jamiandvee27First activity
posted in Network & Coverage

howto chance carrier from tmobile

How can I change my carrier network 

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18 days ago
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matrixnubeeFirst activity
asked in Network & Coverage

iPhone 14 Pro Max Sudden Edge Connection

So today about 30 min ago my iPhone randomly switched to E (Edge) connection and its never done this while here at my work place.  I rebooted the phone and it went back to 5GUC, but shortly after reverted back to Edge.  Is something going on with the network today?  Because nothing has changed in my daily routine here at work so can't pinpoint what could be causing this.  I think I should try to Reset Connection Settings in my iPhone but don’t wanna loose all my WiFi passwords :/

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18 days ago
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LivenFirst activity
asked in Network & Coverage

my iphone 11 pro max is blocked from the operator

i buyed an iphone 11 pro max from airport customs and i am from india now when i checked my iphone is sim locked by tmobile and blacklisted now i want to unlock there is no option to contact them i tried call ,toll free number but it never get connected so someone please help me out for thisthanks

2
gramps28
Pillar
18 days ago
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nnmarianFirst activity
asked in Network & Coverage

iPhone 13 data doesn't work for most apps

Since Sept 2022 the data on my iPhone 13 hasn’t been working for most apps and idk what to do. What works: Texting Calling Instagram (its slow though) FacebookWhat doesn’t work: Maps (which is annoying because I moved to LA) Mail Safari  Texts that include pictures YouTube Facetime  Spotify (also annoying because I have to listen to the radio since the songs won’t load) Games Literally everything else I had T-mobile up until Nov 2022. I called T-Mobile customer service in Oct 2022, they said there was something wrong with the towers in LA and engineers are working on it. But I flew to Texas a week after, and it wasn’t working there either. I visited Arizona not too long after and it didn’t work there, so it’s not the towers like they first said. I switched to Metro PCS (Nov 2022) for cheaper phone plan, and it didn’t fix anything even with a new sim card. It’s now March and nothing has changed so idk what to do. I tried everything from turning my phone off and on, new sim, resetting ev

7
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Pillar
18 days ago
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CellyFirst activity
posted in Network & Coverage

How many calls does it take?

At first, I blamed incompetence. Now, I blame myself. The definition of insanity is doing the same thing over and expecting a different result. Numerous calls, 611 texts, in-store visits, social media posts/DMs––the billing issues and technical problems continue. Each time the reps say the same thing. I’m working on it. I’ll follow up next month. We need to do testing. It’s all smoke and mirrors. Since they bought Sprint, it’s like I’m back with them again. TMobile is EXPENSIVE ! The reception isn’t reliable. Try filling out college and grant applications on a web based system. Watch it time out and your work vanish. I know, I should be validating my account and getting back into the tech que for the 20th time...instead, I’m telling you how I feel. Another company that greedily takes your money but doesn’t provide good service. 

1
gramps28
Pillar
19 days ago
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bobhill1946First activity
posted in Network & Coverage

boosr cellular signal

What booster antenna does T-Mobil recommend to booster cellular signal strength. My signal strength ranges from approx:-115 dbm  -->  -125dbmI normally have 1 bar to no bars on my phone. And my Wireless Home Internet shows 2 bars.

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20 days ago
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ChicoManFirst activity
asked in Network & Coverage

5G Modem

I received my 5G modem, what do I do to go from the 4G to the 5G. Do I just unplug the 4G and plug in the 5G? If I do this will the 5G just start working?Thanks

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C
21 days ago
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HaydenHongFirst activity
asked in Network & Coverage

Full 5G, no internet, no help from support in Seattle

In Seattle, specifically in the South Lake Union area near Amazon offices, I’ve been receiving intermittent outages where my phone displays full 5G UC signal but cannot connect to the internet at all. These outages last for ~30 minutes at a time, and continue even after a reboot and resetting network settings.It doesn’t look like I’m the only person with this issue, others on the Seattle subreddit have reported similar outages in the same area.I’ve contacted support several times but cannot seem to get any help other than guidance on restarting my device. What can I do to get this issue looked into?

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22 days ago
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Bob_PrePaidFirst activity
asked in Network & Coverage

Franklin T10 Hotpot Loses Network Connection Every 12 Days

I have the T-Mobile PrePaid Unlimited Mobile Internet Plan with up to 2GB of 5G & 4G LTE Data. I am using the Franklin T10 Mobile Hotspot. Every 12 days, the network connection disconnects. The WIFI is still working and I can log in to the settings page of the Franklin T10 with a laptop connected via WIFI and I can interact with the Franklin T10. Everything seems fine, except for the LTE network does not have a connection and there is no internet access. I can reconnect to the network and everything is good until, 12 days later, it disconnects again. This happens on a regular basis. I have the Franklin T10 set for “Always On”. Is there some sort of timeout on the T-Mobile side?

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22 days ago
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Radio LeftyFirst activity
asked in Network & Coverage

TCP-IP Home Internet Gateway - change username ( admin ) and default password?

I am able to connect my computer to my Home Internet gateway on the ethernet cable, and talk to the gateway with the TCP-IP address, but I see no way to change the username or password.Any suggestions? 

0
R
22 days ago
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jlkeel64First activity
asked in Network & Coverage

Hot Spot

Can you set up a Hot spot in your vehicle that able to be connected to internet ? 

0
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22 days ago
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chemigalFirst activity
asked in Network & Coverage

Pixel 6 - suddenly no service

Am showing an error on the data bar (exclamation point) as of this morning.  No known changes to the device, has been working fine for a long time but suddenly today am unable to connect to the internet.  Anyone have a similar sudden change or a suggestion for a fix?

7
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Pillar
23 days ago
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ajeagle2First activity
asked in Network & Coverage

slow 5G

Why is TMobile 5G so slow? The only time my S22 Ultra is even close to 4G speeds is when connected to wifi. On 5G it's worse than 2G. I've had my sim card replaced but no change. I'm sitting in the middle of Scottsdale, AZ and can't hardly get a web page to open. I miss calls and get texts hours or days later. I tried a TMobile store but they are of zero help, all they do is sell stuff. If no one at Tmobile can help fix this then I am going to switch to Verizon. None of my Verizon friends have this issue, Verizon 5G is super fast. 

5
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23 days ago
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StefanAFirst activity
asked in Network & Coverage

Chromebook Go, connects quick to LTE on boot, then drops connection less than 1 minute. Often requires me to click the icon to disable then re-enable, and wait, adding 5 min to boot time.

Chromebook Go, connects quick to LTE on boot, then drops connection less than 1 minute.  Often requires me to click the icon to disable then re-enable, and wait, adding 5 min to boot time.  How can I fix this?  Its a brand new. Why is it doing this?  This Chromebook is my 4th in the past 6 years, I like it for everything, except it useless to me with LTE and if I lose my LTE connection 1 minute after I boot then takes minutes to restore, is it crippled this way on purpose?

1
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Pillar
24 days ago
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magenta9995396First activity
published in Network & Coverage

False Coverage Map

Has anyone else noticed that T-Mobile’s coverage map is misleading and flat out wrong?  Part of the reason we joined was due to their claim of having full coverage in a part of Wisconsin.  First time we were there we had zero service through T-mobile, and we ended up on a AT&T network.  That then treated our service as roaming and did not allow for us to use data.  I proceeded to call T-mobile and they confirmed their map is wrong and they use a roaming partner (AT&T) there and “appreciated the feedback”.  Despite that, they haven’t corrected the issue.  Seems like a false claim T-Mobile should be held accountable for.  Anyone else come across this?  And did they report this to any regulatory authorities? @tmobile-admin​

288032
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24 days ago
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SwampFox75First activity
asked in Network & Coverage

anyone else getting 403 errors on this site?

Trying to research our own issue but keep getting 403 errors from this community site, might suggest T-Mobile is being DDOS or otherwise attacked, might be some indication why they say their towers are being upgraded or offline for days on end. Come-on T-Mobile let's get with the program you already have one breach reported. 

8
bocaboy2591
24 days ago
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Tracy M.First activity
asked in Network & Coverage

Usage Details

How do you check your current usage details? I cannot find it anywhere! Not the text, talk, nor data usage!

5
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Community Manager
25 days ago
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808goozeFirst activity
asked in Network & Coverage

Cell Coverage in my Area is terrible

I’ve been a tmobile subscriber for a very long time and have lived in my area for just as long.  I have a iPhone 12 with 2 phone numbers and I am not sure why but there are areas within my neighborhood, certain spots on the freeway that I do not get any bars or any service. I also droop a large number of call now that I have ever have before.  

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8
25 days ago
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GeorgeLFirst activity
asked in Network & Coverage

Still getting charged for international calls

Despite having spoken to T-Mobile reps and doing things correctly, I am still being charged for international calls. Note that I have followed all the steps necessary to implement wifi calling. STILL, I keep getting charged international roaming fees. To be fair, T-Mobile reps have rectified the situation every month. However, the issue continues. This time around, I got charged $65 in roaming fees. Why does this keep happening? I have to call T-Mobile very month which, crazy enough, I keep getting charged roaming fees for doing. T-Mobile swears that I am not getting charged but, needless to say, I am. This is exasperating. 

3
syaoran
Pillar
25 days ago
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ppc99First activity
asked in Network & Coverage

Customer service and WIFI

how long does it take to get to talk to anyone. I waited for hours on phone and never got to talk to anyone. The internet constantly drops off line and have to reboot aa\ number of times a day. Really frustrating

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26 days ago
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Capt.GizmoFirst activity
asked in Network & Coverage

Need solution for T-Mobile blocking TCP

We have a coach monitoring system that we need to transmit data to an off-site server.The gateway is connected via wifi, and the data is transmitted from the coach’s dual-carrier router.The monitor works flawlessly when connected via AT&T’s SIM.  But, anytime we connect to T-Mobile, our preferred service, the data is blocked and we can no longer monitor our systems.I’ve been told the gateway uses a simple, old protocol of FTP and uses TCP port 8079. I have no idea how to fix this problem, but refuse to just quit out of ignorance.

4
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6 months ago
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Erin AndreasFirst activity
asked in Network & Coverage

Texting Failed

I can”t doing texting any sms i see that ,Failed to create conversation.

2
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Pillar
26 days ago
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FW-HHIFirst activity
asked in Network & Coverage

McAfee will not allow me to add T Mobile home wifi as a trusted network - said it is not secure?

Just set up my Home internet and McAfee will not allow me to add T Mobile home wifi as a trusted network - said it is not secure? This is resulting in the VPN turining on and slowing everything down. Is this a known issue has it been resolved?

0
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26 days ago
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gilitarFirst activity
asked in Network & Coverage

Tower keeps dropping - all lines and devices impacted

The tower that serves my home keeps going down. This is a reoccurring issue every few months. The current episode is at 5 days now! How can a major carrier allow this to continue!? What gives and why is it taking so long to address?

3
gramps28
Pillar
26 days ago
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