Network & Coverage
Ask about our 4G LTE & 5G networks
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My plan includes unlimited data (and messaging) out of the country. I called T-Mobile to ask a couple of questions about using the phone while out of the country, and the Tech Support agent told me not to make WhatsApp (or Facetime) calls because they count as calls and are charged at the rate of $0.25/min. I argues that WhatsApp calls consume data, not voice minutes, but he still said I will be charged if I make WhatsApp calls if not connected to wifi. Is he right?
Ok here's what is going on... I have pretty good signal almost full 5g bars most of the time down to where it drops to 4g lte at full bars. From time to time every couple hours I lose connection to the network where I can't text no apps work etc but usually I can still make calls just fine while this is happening. It only lasts 1-2 minutes sometimes or it may be out 15-20 then all of the sudden it's back to normal like nothing ever happened. It may go right back out again in 2 minutes or it may not happen for hours. Also it only happens on my new galaxy a32 not on our old galaxy j7 or prime whatever it was or on the older LG phone both of which are still being used on this account and same house at same time but they have no issues with connection ever. They aren't 5g either so I figure 5g has something to do with it. It just really gets old when you can't finish a conversation or get directions because internet/network connection just stopped. What can I do? All my connection settings
I only get 2 bars of service, and 2 bars is the highest it’ll go. I paid for another month not too long ago, and it still doesn’t go past 2. I’ve tried everything from restarting to re-inserting the sim card again. I really don’t want to think I paid $50 just for 1-2 bars. Is there anything else I can do to get my data to reach 4 bars again? My phone model is the iPhone XS Max.
Has anyone else noticed that T-Mobile’s coverage map is misleading and flat out wrong? Part of the reason we joined was due to their claim of having full coverage in a part of Wisconsin. First time we were there we had zero service through T-mobile, and we ended up on a AT&T network. That then treated our service as roaming and did not allow for us to use data. I proceeded to call T-mobile and they confirmed their map is wrong and they use a roaming partner (AT&T) there and “appreciated the feedback”. Despite that, they haven’t corrected the issue. Seems like a false claim T-Mobile should be held accountable for. Anyone else come across this? And did they report this to any regulatory authorities? @tmobile-admin
I'm taking my family on a 2-week RV roadtrip to Alaska later this month (we are from GA, and plan to stop at Anchorage, Homer, Seward, Kenai Fjords, Chitina, Valdez, Paxson, Denali NP, Talkeetna etc.). I've googled about T-mobile in Alaska but got either dated or confusing info. I called T-Mobile and was assured that my T-moble ONE will work just as it does in Atlanta--> i dont need to turn anything on, and all the unlimited talk and data will automatically work on the GCI network when i arrive in AK. Can someone with recent experience tell me what I'm up for:1. Do i need to turn roaming on on my phone?2. will T-mobile work in Alaska (understand that coverage can be spotty. but to the extent that GCI has coverage will T-mobile work?). is there cap or throttle or surcharge on my data/speed/talk (i've heard anywhere from 200mb to 5gb data caps)?3. should i purchase additional add-on from T-mobile for this trip? the custy rep told me that for $15 a month i can upgrade to the ONE Plan P
TM sent an email and posted a page <https://www.t-mobile.com/support/coverage/t-mobile-network-evolution> about upgrading or replacing a 3G device, in order to receive a FREE 5G phone, before July 1, 2022. However, neither the email nor the webpage provides a list of all the 5G phones that they are offering. Clicking around anyway leads you to this page <https://my.t-mobile.com/purchase/shop>. However, that page only shows a bunch of price tags; no free 5G phones. Please shed some light?Also, to be sure, do the two words “upgrading” and “replacing” mean exactly the same as “trading in”? Meaning, we have to hand our old phone in to a physical T-Mobile store in order to receive the free 5G phone?Merci!
Hello, İ paid for international internet so that when İ travel to turkey i get free wifi but it didn't work at all. who can İ talk to to fix this or is there a solution? i cant download TMobile app since my playstore account is not made in USA also İ cant call the support number because it will be expensive
I am experiencing my WIFI Calling Preferences always being forced to “cellular preferred”, as are others. I live in an area with poor T-mobile mobile data signal and this recent behavior makes my phone unable to make and receive calls and text messages. I believe the problem only started happening after the next to last T-Mobile software update. Everything was fine for my first 5 months of ownership. A Google search shows posts of other users experiencing the same issue, but no options other than a tedious workaround of manually switching the phone to Airplane mode and changing the WIFI calling preferences back to “WIFI preferred”. I have to do this kind of process each time I enter and leave my home, and sometimes have to reboot my phone as well. The times I’ve forgotten, I’ve missed package deliveries and went to a doctor appointment when the doctor had left a message that he was out sick. This appears to be a carrier specific issue as far as I can see. I even tried repla
I switched to T-Mobile 2 years ago and it was great. I broke off from my family’s verizon plan to start my own. The coverage was about the same then so I saw no difference in speeds or pockets of dropped signal. But recently, the past few months have been absolutely infuriating and frustrating with the connection being so slow that my google maps loses connection. I live by a MAJOR city so I would expect to at least have some speed but no. I cannot load webpages, I cannot make phone calls for work, and I can’t even use my phone to pay bills. Why is their connection so slow recently? I’ve spoken to many “technicians” and they all say the same thing and offer the same advice but nothing has changed. Is anyone else experiencing just general slowness?
I am frequently in Canada. I received a data roaming notification that allows me to click cancel or go to settings to turn OFF roaming. If I turn off roaming I receive a notification that allows me to click cancel or go to settings to turn ON roaming. No mater what I do I have this message every couple of minutes. It affects everything I do on my as it will not allow me to continue without choosing cancel. Anyone else experiencing this issue?
As soon as AT&T shut down 2G I switched to T-Mobile.Now I am hearing rumors that T-Mobile is shutting down 2G at the end of 2020.I have an Ebay bushiness unlocking AT&T older phones for use on T-Mobile. Shutting down 2G will make all these phones useless, creating an unimaginable amount of e-waste and destroying me and many others source of income.A large amount of people still use these older 2G-only phones, due to their reliability and people disliking the lack of options, poor repairability, and poor build quality in the modern phone market.Perhaps you can add a fee for 2G service to help keep up the cost of maintaining the older network, but I beg, do NOT shut down 2G.ESPECIALLY because of the COVID-19 pandemic, it is an incredibly terrible idea to force the shutdown at this moment. Many businesses will not be able to cough up the cost for new equipment that relied on the legacy 2G network.
Don't waste your time getting a Signal Booster. After 2 months of trying to connect the Signal Booster/Cell Spot device, I finally got a Tech that knew what he was doing; an American. Go to your phone settings. (Android, Samsung A50)ConnectionsSet to Wi-fi calling, click on the actual word "Wi-fi Calling "Click on Calling Preference, click on"Wi-fi Preferred."You're all Set! No Signal Booster Needed.Why doesn't T-Mobile tell everyone this???I could cuss...
Hello,Have 4 lines with Tmobile for 18 years ( I know - I won't get squat free lol) and 2 of those lines are with my kids. They are heading to London, the Paris, then Rome. We can't seem to find a good answer, but here goes...😁 1. Can the 2 phones overseas call each other? 2. Is Texting free between all 4 lines, even if 2 are overseas?3. Can I call those 2 phones from the US without taking a 2nd mortgage on my home?4. Is there a better option when they get over to the UK, France and Paris like getting a Trac phone or other, so calls won't be $ 3.00 a minute? Any help would be appreciated. Have a good one....😁😁 John in 619
Have a number of phone on my plan, one of the phone numbers cannot receive calls from AT&T network cell phones (AT&T, Cricket, ..) Has been going on for a number of months.Changed multiple phones (iPhone, Samsung, LG)Changed service provider - Verizon to T-Mobile (both providers with same issue)Changed SIMS (have to change sim when changing providers)Verified not on any blocksand have tried from many AT&T numbers.Message received: “This phone number is currently not receiving calls at this time” Recommendations? Many open support tickets with T-Mobile Support.
I followed T-Mobile’s directions to a T. Swipe down from home screen. Tap settings icon.Tap ConnectionsTap Mobile Networks Select 5G option. Except… there is no 5G option. It gives me the following:LTE3G/2G (auto connect)LTE 3G (auto connect)2G Only. I have triple checked. I have a Samsung Galaxy Note 10+ which everyone has assured me is 5G compatible. I checked to make sure all of the available updates are on the phone - they are. Can someone please help me?
Can’t send/receive SMS messages for a few days now. i can use iMessages fine but sms messages don’t work. Talked to an inexperienced support all day yesterday and he made me reset network settings among other useless attempts. That didn’t solve my problem but added more. Now waiting for “engineers” to contact me in 3-5 business days. While i have no sms service. Any suggestions?
Is T-mobile throttling hotspot data after using more than half of, but not all of my 100GB allotment?
So, last year T-mobile revealed a new, prepaid mobile internet plan: $50 for 100GB data. I signed up and brought a Franklin T9 mobile hotspot device. For the first 6 months or so I never had issues because I wasn’t using that much data. However, the device constantly get stucks in roaming now whenever I go past 50gbs of data, even though my plan specifies that I can use up to 100gb of hi speed. I never go past my allotted 100gb, but I suspect that T-mobile is throttling data once I go past 50gb. They won’t admit it, of course. I’m thinking of filing some sort of complaint.
9.6.19Can anybody out there it T MO land explain why Band 66 is faster than Band 2 which is faster than Band 71? I have noticed in my area which is Stayton/Aumsville Oregon area that the fastest I have seen on Band 66 is about 180mbps dn.On band 2 the fastest is about 80mbps dnOn band 71 the fastest is about 42mbps dn I am looking for some kind of technical reasons or limitations. Thanks to anyone who can explain why this is.
I’ve been a Sprint customer for over 20 years, and now after their union with T-Mobile, I’m being told that my old Galaxy 6 and it’s CDMA technology will be dead after May 31 (this date has been moved multiple times). However, my wife’s Galaxy 8 which also supports the same technologies (CDMA,GSM, and LTE) and was not flagged as obsolete . I only use a cell phone to make or receive calls (mostly from home) , so the LTE connection is all I need. I realize that the Sprint RF band 26 that my phone uses will probably be replaced by one of the T-Mobile bands, and, I’m wondering if my phone will even be compatible with a T-Mobile sim card ? (my wife’s Galaxy 8 is working fine with a T-mobile card). T-Mobile’s first tier contacts never answer these questions , but show considerable interest in locking me into a long term contract by offering a credit carrot for a less than popular 5G phone. (I have no use for 5G). If T-Mobile would just tell me definitively (in their broken English) that my
I have an iphone 6s. Beginning this morning, whenever I try to send a text message I got a text back stating sorry this service is not available. I called TMobile customer service and spoke with several people. I reset network settings, turned off imessage, turned off facetime, etc. Now, not only can I not send text messages but I can not turn imessage back on, nor can I turn factime back on. At some point, after the third person, I realized I was now speaking with Apple. They tried a bunch of things and come to the conclusion that it is a cellular data issue, which is TMobile's problem. I tend to agree because when I try to turn in imessage it states that I need to turn on cellular data...which is already turned on. I've been on the phone for almost three hours. At work. I need someone to give me a solution to this problem. Thank you...
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