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Ask about our 4G LTE & 5G networks

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AudrdenFirst activity

asked in Network & Coverage

Ping and Signal Strength

Hi, my service pings from Tampa, FL. I live 4 states away. My signal strength says it is excellent, but my download speed is less than 1 mbps. What should I do?

22 days ago

MaeMae5785First activity

asked in Network & Coverage

Plz unlock my samsung galaxy S20+ 5g

Please unlock my device!!!!!

21 days ago

JayBoRookie

asked in Network & Coverage

Network Test Drive issue during set up

Downloaded the app, followed the instructions perfectly, have done everything the customer service rep said and it still won’t install the test service on my e-sim. I get to the “stand by whike we set up blah blah. This may take a while” then app closes and goes to my Home Screen. any ideas? Phone is an unlocked iPhone Xr on iOS 15

22 days ago

Pink pearlFirst activity

posted in Network & Coverage

why so much Spam and line interferenxe?

Why do I get more spam calls and texts now that I switched to T-Mobile?

22 days ago

Ahtley2First activity

asked in Network & Coverage

jameselkindFirst activity

asked in Network & Coverage

Excessive Roaming

My family and I are traveling in Europe for about 2 months. We have the Magenta Max plan which says that there is unlimited international data roaming, however, the fine print states that data usage might be blocked or charged for ‘significant roaming’. Last summer on a similar trip, we ended up with a huge bill for data roaming. What is considered excessive roaming? And how can we keep track?

23 days ago

OvrshtysrvcFirst activity

asked in Network & Coverage

horrific service switching from sprint

I have 7 lines with my family and always tried to avoid going to Verizon but now im forced to. Sprint was always very reliable despite what some may say but T-Mobile could be the worst ive ever seen. How can two big companies merge and their service fall through the floor? So frustrating..

24 days ago

Granny10First activity

asked in Network & Coverage

Change 5G wifi to 2.4g

My husband purchased a Smart Valve Water Controller and we cannot connect to our WiFi which is 5G. In easy to follow directions, can anyone tells us how to change Wi-Fi to 2.4G, connect the Smart Life device and then return to 5G. Keep in mind I am 83 but did work in IT prior to retiring but am still active on Mac computer and IPhone 12. Thank you!

25 days ago

homeFirst activity

asked in Network & Coverage

T-Mobile booster

hi, i have a booster and want it to be only giving out colling service and not date, I'm welling to buy and new booster. any ideas ?

26 days ago

Damron84Rookie

asked in Network & Coverage

Mobile network not working

Hello everyone, yesterday my Surface Duo 2 randomly stopped being able to make calls or send / receive text. I tried call out connected to wifi with wifi calling on as usual and it said connect to mobile network. So I disconnected wifi connected to mobile network only and said need to connect to wifi to make a call. I reset everything back to factory, tried different apns etc. The sim works in a tmobile branded old phone I have. Anyone else have similar issue??

26 days ago

MansFirst activity

asked in Network & Coverage

Enable LTE settings and check for software update for LG phone

I received an email saying: Visit our support page for instructions on how to enable your LTE/VoLTE settings and check your software is up to date so you don’t experience service disruption, including the ability to make 9‌11 calls.I have an old LG phone and I cannot find the instructions to do this. Thank you!

24 days ago

jamjake009First activity

asked in Network & Coverage

What's the difference between 5G home internet and cable internet?

Cable internet -- whether coaxial cable, fiber-optic cable or a hybrid of the two -- relies on wires to transmit data from a central hub into your home. But 5G home internet is a fixed wireless solution that uses an internet gateway to connect your home using radio frequencies to connect website to a cell tower or data hub nearby.

26 days ago

RobTechFirst activity

asked in Network & Coverage

Tether My OnePlus 7T Pro 5G McLaren via USB to my Asus RT-AX92U Help....

Hello, I’m having issues Tethering my 7T Pro 5G McLaren device via USB to my Asus RT-AX92U router, in the admin settings, when I select the option to use USB as WAN Input via Android Device it’s not transferring data to the router. Can someone please help me with what the ISP settings should be for USB Tethering with a 5G device on T-Mobiles 100GB Hotspot Plan? If you need more detailed information I will provide once I turn on the Router again and check the settings page. Sincerely, T-Mobile Customer since Years ago!

27 days ago

magenta10283069First activity

asked in Network & Coverage

Sudden loss of signal after 3 years of flawless service.

We were an early adopter to T-Mobile home internet. We have enjoyed flawless reception since 2019. We upgraded to the cylindrical style gateway last year and I'm assuming the signal was coming in over the 5G Network. Within the last three weeks, our internet connection has been intermittent. The signal to the gateway drops at least twice per hour, sometimes much more. I assumed that it could be a bad gateway or perhaps a bad sim card. Because of intermittent signal, we chose to upgrade the gateway again to the latest unit, hoping that that would solve the problem, however the problem remains. Being an amateur radio operator, I am familiar with the characteristics of how RF travels from transmitter to receiver. I have a couple of ideas of what could be causing the problem. Trying to get help from a customer service representative that is reading from a script and probably has little knowledge of the real problem is very frustrating. I hope someone in the community or perhaps the T-Mob

18 days ago

MoosaNaeemFirst activity

asked in Network & Coverage

Can’t use Certain Apps on Cellular

It’s been such a struggle. For no apparent reason I can’t use certain apps such as Youtube, Instagram, Snapchat, Twitter, certain websites on Google. Whatsapp takes a few minutes to load messages. This all happens when I’m on cellular. I’ve tried restarting I did that thing where you #263#. I literally factory reset my phone. Please somebody help me.

24 days ago

CorruptVicarFirst activity

asked in Network & Coverage

This Needs To Be Addressed

So I have a device that isn't very commonly used by the public, that device being an ASUS ROG device, and I've been having service issues while the support lines and store locations tell me it's probably due to either the phone has a different technological makeup or your volte settings are set wrong, however I just had a week long trip out of state that I drove the distance, and funny enough I didn't have any service interruptions even though I was driving across the country, hmmm very odd, so here's my question, when are the towers in Colorado going to transmit service properly because if it was my phone, or sim card, or settings of any kind I would of still had issues when I left, yet when I'm home this is a daily issue, so how about we stop telling the consumers that's it's issues that dont exist and actually fix the real issues as they have been proven to be. Thanks.

28 days ago

spaninquisFirst activity

asked in Network & Coverage

No data in a 5G covered area. Anyone else have this issue?

My phone and my wife’s phone (both Galaxy S22+) don’t get data in an area with full 5G coverage. That includes downgraded LTE service. I have service bars, the coverage map shows 5G coverage in my entire area, and I live on a hill with nothing blocking my home. Are the phones junk? Is there something else going on? I have sat on many hours of service calls with no resolution.

29 days ago

corvairbob65Learner

asked in Network & Coverage

t mobile internet question

a couple of years ago i got to test one of those what some call a trashcan 5g internet device. it seemed to work well but i could not see my cameras thru it when i was gone, so i sent it back.so now being they ahve had a couple of years to perfect this unit have they ever got them so you can see your security system when out of the home and gone? also i was at the t mo store the other day to see if the could help me get my metro phone working and they talked about a new 5g modem, so is that new modem any better and is it the same price for using as the trash can unit?today i was on the t mo site and typed in my address and it said I'm now not in the coverage area and i can see the 5 g tower out my back door. when i had the trash can there was a lot of talk of this not working for out of the home type use mostly for security cameras. as that would be the most one would need to see back into the home for. it would be pointless to have this service and then pay for cloud service for camer

29 days ago

MishjFirst activity

asked in Network & Coverage

prepaid SIM

We are travelling from the UK to Los Angeles for 5 nights and then down onto Cancun for 11 nights at the end of June. As we will need our phones for Google maps, finding restaurants/ leisure activities etc, I am trying to find out if my Google pixel 5 will work on the T mobile network, and what options are for buying a local 30 day SIM card with sufficient Data. Many thanks.

29 days ago

LaurieKohn07First activity

posted in Network & Coverage

helpless

I finally convinced my husband that we needed to stop with straight talk and go to T-Mobile. We spent several hours in Mankato on Saturday so the phone to get set up. My husband has medical devices hooked to his it is imperative that he have a good signal which we were promised we would. Next day I go to work and I have no signal in my workplace. I call and I was told to come back that it could be a bad Sim card since I had already tried all the other options. I go in and there’s a setting on my phone that was not supposed to be set up so they fix that they gave me a new Sim card and we hoped that would be it. Next day I go to work no signal, nothing, I can’t even send a text message. I called and I told him what’s going on and I said the person I talk to last night said I’d probably just need a new phone so this is what I’m gonna do, come over there tonight and get a new phone. I go there and there’s a very nice girl that was trying to help me but I don’t think she had the knowledge

30 days ago

DaveInFloridaFirst activity

asked in Network & Coverage

Southewest Georiga and Northwest Florida No coverage

We have had Essentials + 55 for about a month and the service we get is horrid. Never get a 4G signal only LTE in spotty places. My wife and I travel for work in the area of sw GA and nw Florida and in many areas(over 50%) we get no signal at all. Since we switched from AT&T we have never once gotten a 4G signal, only LTE and at best 2 bars. My wife has an iPhone 6 and I use a second generation iPhone SE. Either we figure this out or we must replace our service. Any suggestions?

1 month ago

pc2024First activity

asked in Network & Coverage

TMobile Internet

How do I get the TMobile internet canceled. Service is not that great.

1 month ago

clrobinson1First activity

asked in Network & Coverage

No cell service in my building

We have a few people in my building that have T-Mobile and have had great service until last month. All of a sudden, we can’t get any bars for T-Mobile but can for other service providers. Problem with that is that I guess we only get so many minutes of using other networks. There is Wifi here but we can’t get on some web pages due to restrictions. This is in the administration building in Tarboro, NC. We are supposed to have a tower close by but I can’t see to find it. We also are supposed to have access to 5G signals here. One of my coworkers has an iPhone 12 and I have a Samsung galaxy s20 fe.

1 month ago

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