Network & Coverage
Ask about our 4G LTE & 5G networks
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Hello,We were camping this past weekend at Silver Lake State Park in Michigan. The address is 9679 W State Park Rd, Mears, MI 49436. Coverage didn't exist, and we were unable to roam on AT&T. We continually received "device not registered on network" when trying to connect to AT&T. I really didn't care about data coverage, it would be a nice to have while camping, but calls did not even work. This became a problem when a family member tried to call us and had to call the ranger station to relay a message. Anyway, we have 1 galaxy s9, a galaxy s8 international, and galaxy s8 plus, and all phones received the same message when trying to roam on AT&T. Previous to our trip I checked the tmobile coverage map and it showed fair coverage at the campground, which turned out to not be true. I am not here to grumble about tmobile, rather point this problem out as other customers may encounter this as well. Maybe I need to be patient and wait for Band 71 to get turned up in this part
Would a t-mobile technical expert please reply to this post?Is there a way to restrict the t-mobile cellspot v2 so that it only allows specific phone numbers to use it?Can a password be setup on the cellspot to prevent unwanted neighbors from connecting?My current wifi home router has a password. Will it prevent neighbors from using my cellspot?It is my understanding that certain microcells from other carriers allow you to restrict access to a list of phone numbers you specify. Does t-mobile cellspot v2 have an equivalent feature?Thanks.
New Pixel 6 Pro. Worked fine for first few days. Now when the phone shows connected to 5G UC, I can not receive any data or connect to internet. There's an exclamation point in the notification area. If the phone shows just 5G or LTE them I can receive data. Tried resetting all networks and still won't work on 5G UC band.
I am very disappointed and frustrated with mobile coverage so far and its only been a week. I have had several dropped calls, delayed voice mails and texts along with on and off internet connection. I do not live in a real area and do not understand why this is not working well may have to switch back to Verizon with i do not wan to! Any suggestions?
I believe this is a dangerous matter.When i planned my family's camping trip i researched to make sure where we would stay would have some service. I picked a Yogi bear campground in new Hampton, new Hampshire. When we get there no service at all. Not anywhere around the grounds and nothing for miles away from the place either. The coverage map says fair reception as well as stating the phone quality needed. We all have top of the line phones, 2 note 9 and 2 iphone XR. None of them received any reception and when reception did become available (miles away from the campground) we all connected at the same time (all phones blow up simultaneously.)I also noticed that others had cell service one person i asked said they have verizon.The campground internet was down so i had no way of keeping contact with family back home (elderly parents and a grand child on the way) and 2 teenagers that where not happy they had no service for things like music (they would have brought a few music CD's).
I am currently in Japan. I have T-MOBILE plan to be able to text and message. But I don't get any signals. The only way to communicate is when I am on WI-FI. How when I am out of hotel I cannot communicate. I was adive to roam using Docomo or Softbank; T-MOBILE roaming partners. I attempted to search for them but have not found them. Request assistance.
We just upgraded from a 10GB plan to the unlimited data plan (I believe its called T-mobile essentials) and noticed that the mobile hotspot is less than half of the speed that it used to be. I haven't used over 50GB, so the speeds should be normal. I tried restarting my phone (an LG G4) and changing the broadcast channel of the hotspot, but the speed remains around 0.6Mbps at best for uploads and downloads. At this speed, downloading files is excruciatingly slow, and streaming video is impossible. Does anyone have any suggestions to improve the situation? I used to rely on the hotspot for a lot of my online work.
Experiencing very poor coverage in roseville, CA. Many times when driving around the signal will drop all the way from 5 down to 1 bar and then back up. Cant download or upload any kind of data in stores. Extremely slow data signal in any kind of store such as Walmart, Safeway, Kohls, Costco. My phone Galaxy S10 Plus bought from the t mobile store optimizes itself to use band 66 or band 4 in this area. I can put it into service mode and change it to band 12 but even then with 4 or 5 bars in a store, the data is incredibly slow, usually half or quarter of a megabit on both down and up.I don't understand why the 700MHZ network in Roseville is so very slow?When is t mobile going to fix their spotty coverage? Enough of this 5G, fix your spotty LTE and 4G coverage.
I am nearly 20 year customer back when T-Mobile was called VoiceStream. Most of that time I lived in Seattle and didn't mind their service sucks in the country. But 6 years ago I moved to the suburbs, less than 8 miles from the corporate office and my service sucks! I call and complain once a year. their 4G personal cell spot isn'tmuch help. this year I was TRICKED into upgrading my working cell to a new 5G and told there is 5G in my neighborhood that will be better than current service. It was a LIE! The phone says it's on 5G but the quality is far worse than their 4G!!! AVOID THEIR 5G!!!
Okay this is kind of a weird question. So T-Mobile is hard at work deploying 600Mhz to eventually carry their 5G, but I was wondering if it'll continue to support LTE after that. For example, I'm going to upgrade to the iPhone XI when it comes out in September, but intel(Apple's modem maker) has said they aren't going to have 5G modems until 2020(from what I understand), and apple is usually late getting on the next network standard bus anyway. So if I was to buy a phone with 600 Mhz LTE support, would it still be able to access the 600 Mhz after they switch on the 5G? Maybe this is a dumb question, but if Intel won't have official 5G modems until 2020, will I still get 600 Mhz LTE after the band has been switched to 5G? I understand maybe no one has an official answer yet and that's fine, just curious.
Not sure if anyone else has had this issue. I'm hoping yes and that there's an easy fix. I find that often, though not always, data connection drops while I'm traveling, possibly when switching towers? My phone will read 4-5 bars, LTE service but phone has completely lost all data connection. It's easy enough to fix by switching airplane mode on and back off again. Data comes right back, but it will remain shut off until I do this. It is incredibly annoying. Turning airplane mode on resets my tether/hotspot connection so that has to be redone as well which is extremely frustrating if trying to do something as simple as work from a train.I rarely am on the phone (i.e. on a call) when this issue occurs but the few times I have been I will also lose the call. Or if I have switched towers and have yet to enable/disable airplane mode, when trying to call my phone acts up and will freeze once I try to place a call. I have to wait for it to unfreeze, toggle airplane mode on and back off and t
Switched to T-Mobile 5 days ago and have contacted support a few times, and one of the times i was sent a signal booster to try to improve "coverage in the home". Well anyway, there's nothing to improve. There's No Service inside, outside, and almost a mile away still no service. Randomly, sometimes we receive 4 bars of LTE inside the house but it disappears after a couple minutes, and when it showed up, I did a speedtest to see if it was a quality signal, and got 30ms ping and 20mbps download, but then it went back to No Signal. The zip code is 95547, and here are some screenshots of the coverage map and something called an MVNO map that I was told to look at, but both say excellent signal and the phones we have are 4 iPhone 8+'s and 1 Galaxy S8+, both saying I should have good coverage. I've heard stories about T-Mobile not working indoors which I was expecting could be a problem when switching, but it becomes a real problem when there's no signal outside for almost a mile away. We'v
I am a long-time T-Mobile customer. In July I replaced my T-Mobile Note 4 with a new T-Mobile OnePlus Pro 7, which I purchased at the T-Mobile store. Ever since, I have had scam calls (about the only kind I get) go straight to voicemail, and--worst of all--the number they are calling from does NOT SHOW UP IN MY CALL HISTORY, so I can't even block them!! I just have to keep listening to the voicemails about student loans and then delete them. It's getting old fast. I never use Wi-Fi, so that can't be the problem. I get all bars with 4G LTE, so it shouldn't be a connection problem with the tower. It happens no matter where I am in any event. I wouldn't mind so much if I could just block the calls, but because the calls don't show up in my call history, I have nothing to tap and block. HELP!
I have iphone 12 and I used get 5G data speed, but I started getting 3G data speed from the last billing cycle (starting 6/21). I called the customer service and they keep saying they see I have 4G data speed at their end. They connected me to their tech support, and they say the same thing; they see I have 4G speed at their end. They also asked me to reset the network setting on my phone, but no luck. My phone setting and t-mobile website say I have 4.5G of 3G data. See the attached screenshots.When I check my internet speed using Speedtest app, which t-mobile recommends on their website, I get 0.59 Mbps download, 0.53 Mbps upload. A screenshot attached.My wife, who has iphone 12 mini gets 5G speed, so I know it’s not the area I live in. I used to get 5G speed, before 6/21, so I know it’s not my sim card.Any suggestions would be appreciated.
Since T-Mobile receives data from our phones at to weather or not we are connected to their network or not. Why doesn't T-Mobile make the data available to us consumers??? I believe it could help to better resolve everyone's disapproval of T-Mobiles clearly misleading coverage map which I have proved without a reasonable doubt contains false information intended to trick unsuspecting consumer's. Better yet... Why doesn't T-Mobile use that REAL_WORLD_DATA to update false coverage areas on the map (We all know why)I cant help but wonder why someone with the tech ability doesn't create an app that tracks when you are connected to the T-Mobile network, as well as when you lose your paid network connection. This could log how many seconds, minutes, hours, etc. a day customers are paying for a service that is unavailable. Perhaps that would motivate corporate T-Mobile to update the misleading or false coverage map or risk the possibility of a class action suit seeking a prorated refund for t
I've been having trouble for the past 6 months where I randomly stop receiving messages. This problem has persisted across 2 phones (a T-mobile branded LG G5 and an unlocked Samsung Galaxy S8) and appears to happen regardless of which text messaging app I use (stock, Google messages, etc.). On my previous phone I was able to do a factory reset and the problem went away for a few months before coming back. I've had my new phone for less than 3 weeks, so it's absurd to think that it already needs a factory reset. It doesn't seem to matter whether it's a long or short text, group MMS, or picture MMS, nor does it seem to matter who sends it, although I only text with a very small number of people. I've enabled delivery receipts on both my wife's and my phones and the SMS shows as having been delivered on her phone, but never reached mine. I don't think this is a backlog either, because I know of messages that have gone weeks without receipt. Neither my number nor any of the people who are
Hi, this is my 1st time posting this forum.I recently moved to a new place in California zip code 91731 where, in T-Mobile coverage map, I'm supposed to get "Good" coverage.However, average download speed on 4G LTE is less than 0.5 mbps. Often see around 0.07 mbps. It's unusable. Can't even refresh Gmail app often times.So I called the T-Mobile customer service.1st time they told me that it's because I have an old phone that doesn't work with 600mhz band which covers the area I live in.Ok, so my wife and I went ahead and got ourselves two google pixel 3a phones spending about $900.However, on the new phone the result is same.2nd call, the representative told me and insisted that the slow data speed is because I had used more than 50gb and deprioritized. So after my billing cycle refresh 14th of September, it'll be fast again.Even on the month I used 100gb i never experienced data speed this slow. So I checked data speed on my wife's phone, on which she had only used about 20gb of data,
When(if ever) will T-Mobile have coverage in Beckley, WV. I am just curious. I know they have been starting to expand into a West Virginia but my area basically surrounded with coverage but without it in town. I’ve also heard they have been getting agreements with US Cellular(which is what I have) for extended roaming but that is not here yet as they have not launched VOLTE and still only use CDMA for calls. They were on last year's prediction map earlier in the year but was removed later on and never got close to that map. I’m wondering if they will just use US Cellular(which by the way their coverage is not the best here and often falls back to EVDO or 1x if not using LTE roaming from Sprint despite being in the LTE coverage area) or if they will expand into my area and forget US Cellular(or maybe one of these days buy them or something). If they do ever get coverage I might consider it one day because from what I’ve heard they’re good where they work so if they are better than the o
I've never had the greatest cell phone signal strength in my house. Everywhere else it seems just fine, even in my place of work, even better than Verizon or AT&T. But recently I made matters perhaps a bit worse by ditching my Alcatel Idol 4S Windows Phone and getting an older LG G3 Android phone that I really like, except the poor signal in my home. The Alcatel Windows phone seemed to have a slightly better signal, but at any rate no phone seems to work for calls in my house unless I'm standing up against a window or if I go outside.I've seen a few posts and places that talk about some sort of Cell-Spot signal booster that T-Mobile offered for a deposit. I've also seen several on eBay.I understand that I need a post-paid account, which I do. But I'm still on the old Simple Choice plan. Would that affect me?Does T-Mobile still offer these or should I look at eBay for one? Would getting one be a good idea or a waste of money?As far as the alternative goes, I don't have Wi-Fi calling
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