Network & Coverage
Ask about our 4G LTE & 5G networks
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I just upgraded to the iPhone 12Pro. I have had a slew of issues this week regarding MMS/SMS messages with androids. Whether in an individual message or in a group chat, I am missing messages. In the group chat with androids, I also miss the texts with iPhone users because everything is sent via MMS.This is incredibly frustrating and no one seems to have an answer. Apple is quick to say it’s the carriers problem but T-Mobile says it is an Apple problem. I am missing full conversations with people and I don’t know about it until I’m asked in person why I’m just not answering anything.This was also happening on my iPhone 8+ as well, so I don’t necessarily think it’s the device per se. I am running iOS 14.2. Users on Reddit are saying this is happening to them too, and it’s not just iOS 14.2 and not just the iPhone 12 series.Everything in my messages is turned on so I should be receiving these texts. My friends phones are all different types of androids and different carriers, but it seem
Been using my recently-received Samsung Note 10+ 5G phone for a month or two now. I noticed that sometimes, when I arrive at home and the phone automatically connects to my home Wifi (Netgear Orbi Mesh routers) it can't seem to access the Internet through the Wifi. All the other devices on the router and Wifi seem to work fine. I have to either disable the Wifi on the phone and re-enable it or, if that doesn't work, reboot the phone. Wondering if others are seeing this same behavior?Regards,Dennis
Not sure if anyone else has had this issue. I'm hoping yes and that there's an easy fix. I find that often, though not always, data connection drops while I'm traveling, possibly when switching towers? My phone will read 4-5 bars, LTE service but phone has completely lost all data connection. It's easy enough to fix by switching airplane mode on and back off again. Data comes right back, but it will remain shut off until I do this. It is incredibly annoying. Turning airplane mode on resets my tether/hotspot connection so that has to be redone as well which is extremely frustrating if trying to do something as simple as work from a train.I rarely am on the phone (i.e. on a call) when this issue occurs but the few times I have been I will also lose the call. Or if I have switched towers and have yet to enable/disable airplane mode, when trying to call my phone acts up and will freeze once I try to place a call. I have to wait for it to unfreeze, toggle airplane mode on and back off and t
Been having issues with receiving text messages. This is group chats amongst varying phone operating systems (i.e. android, iOS) as well as single messages. (IOS to android) . I have tried nearly all troubleshooting techniques with no success . I've linked a precious thread which explains my exact issue in detail (Missing random texts from multiple (iOS and android) devices ) .I would like to know if anyone else is still experiencing these issues? I seriously think this is an issue related to the T-Mobile network and if I cannot get this resolved soon, I will be leaving T-Mobile . @tmo_sean_h can you please assist me in troubleshooting this or direct me to someone who can? I'm on a Samsung S10 Plus but have also had issues on an iPhone X . Thanks, Dan
Hello,We were camping this past weekend at Silver Lake State Park in Michigan. The address is 9679 W State Park Rd, Mears, MI 49436. Coverage didn't exist, and we were unable to roam on AT&T. We continually received "device not registered on network" when trying to connect to AT&T. I really didn't care about data coverage, it would be a nice to have while camping, but calls did not even work. This became a problem when a family member tried to call us and had to call the ranger station to relay a message. Anyway, we have 1 galaxy s9, a galaxy s8 international, and galaxy s8 plus, and all phones received the same message when trying to roam on AT&T. Previous to our trip I checked the tmobile coverage map and it showed fair coverage at the campground, which turned out to not be true. I am not here to grumble about tmobile, rather point this problem out as other customers may encounter this as well. Maybe I need to be patient and wait for Band 71 to get turned up in this part
Would a t-mobile technical expert please reply to this post?Is there a way to restrict the t-mobile cellspot v2 so that it only allows specific phone numbers to use it?Can a password be setup on the cellspot to prevent unwanted neighbors from connecting?My current wifi home router has a password. Will it prevent neighbors from using my cellspot?It is my understanding that certain microcells from other carriers allow you to restrict access to a list of phone numbers you specify. Does t-mobile cellspot v2 have an equivalent feature?Thanks.
My s21 plus is stuck on Edge data only. It won't even load pages online because is so slow. 😩. It started about 2 weeks ago. It worked before great. I have another phone so I didn't pay much attention to it.I have tried: 1. Reset network and Factory reset.2. Band selection ×#2263# nothing works. gsm1900 must be on if not I get no data.3. Downloaded 3rd party app for band selection. 4. Change SIM my wife has the same phone but pink.5.if I put my Sim in my other phone 5g works great. So it's not the sim card. 🤔 6. I have used my wife's SIM in my phone and it only goes to edge.7. I did notice my wife 's phone under "SIM Card Status" it's different than mine .My phone stays on edge network. 😒. 8. I can make phone calls and text as long I don't turn off GSM1900. I had t-mobile 7years and I really never had any problems.so this is my first.
I've been having trouble for the past 6 months where I randomly stop receiving messages. This problem has persisted across 2 phones (a T-mobile branded LG G5 and an unlocked Samsung Galaxy S8) and appears to happen regardless of which text messaging app I use (stock, Google messages, etc.). On my previous phone I was able to do a factory reset and the problem went away for a few months before coming back. I've had my new phone for less than 3 weeks, so it's absurd to think that it already needs a factory reset. It doesn't seem to matter whether it's a long or short text, group MMS, or picture MMS, nor does it seem to matter who sends it, although I only text with a very small number of people. I've enabled delivery receipts on both my wife's and my phones and the SMS shows as having been delivered on her phone, but never reached mine. I don't think this is a backlog either, because I know of messages that have gone weeks without receipt. Neither my number nor any of the people who are
I believe this is a dangerous matter.When i planned my family's camping trip i researched to make sure where we would stay would have some service. I picked a Yogi bear campground in new Hampton, new Hampshire. When we get there no service at all. Not anywhere around the grounds and nothing for miles away from the place either. The coverage map says fair reception as well as stating the phone quality needed. We all have top of the line phones, 2 note 9 and 2 iphone XR. None of them received any reception and when reception did become available (miles away from the campground) we all connected at the same time (all phones blow up simultaneously.)I also noticed that others had cell service one person i asked said they have verizon.The campground internet was down so i had no way of keeping contact with family back home (elderly parents and a grand child on the way) and 2 teenagers that where not happy they had no service for things like music (they would have brought a few music CD's).
I am currently in Japan. I have T-MOBILE plan to be able to text and message. But I don't get any signals. The only way to communicate is when I am on WI-FI. How when I am out of hotel I cannot communicate. I was adive to roam using Docomo or Softbank; T-MOBILE roaming partners. I attempted to search for them but have not found them. Request assistance.
We just upgraded from a 10GB plan to the unlimited data plan (I believe its called T-mobile essentials) and noticed that the mobile hotspot is less than half of the speed that it used to be. I haven't used over 50GB, so the speeds should be normal. I tried restarting my phone (an LG G4) and changing the broadcast channel of the hotspot, but the speed remains around 0.6Mbps at best for uploads and downloads. At this speed, downloading files is excruciatingly slow, and streaming video is impossible. Does anyone have any suggestions to improve the situation? I used to rely on the hotspot for a lot of my online work.
I am a long-time T-Mobile customer. In July I replaced my T-Mobile Note 4 with a new T-Mobile OnePlus Pro 7, which I purchased at the T-Mobile store. Ever since, I have had scam calls (about the only kind I get) go straight to voicemail, and--worst of all--the number they are calling from does NOT SHOW UP IN MY CALL HISTORY, so I can't even block them!! I just have to keep listening to the voicemails about student loans and then delete them. It's getting old fast. I never use Wi-Fi, so that can't be the problem. I get all bars with 4G LTE, so it shouldn't be a connection problem with the tower. It happens no matter where I am in any event. I wouldn't mind so much if I could just block the calls, but because the calls don't show up in my call history, I have nothing to tap and block. HELP!
I came to the forums to see if I could find anyone else having the same issue, and sure enough, I found a bunch! Got my mother an S20 FE and she has had nothing but problems with it. Calls don’t come through, texts are delayed by hours or don’t send or deliver at all. It is intermittent and completely random. Samsung says it is a T-Mo signal problem. Unacceptable for a 74 year old woman who lives alone to not have a reliable device or service. I had her switch to LTE/3G/2G network mode and we’ll see how that works. There’s no reason the service should not work as intended on the 5G/LTE/3G/2G mode. This is a new phone from T-Mo with the latest 5G SIM. Regardless if there is 5G service in the area or not, people should not be having these issues. It needs fixed! @tmo_mike_c GALAXY S20 G5 disruption with txt and calls / not wifi or cell data related and many other issues | T-Mobile Community (t-mobile.com) Samsung s20 Fe doesn't stay connected to 5G for more than a min, HELP.
I am nearly 20 year customer back when T-Mobile was called VoiceStream. Most of that time I lived in Seattle and didn't mind their service sucks in the country. But 6 years ago I moved to the suburbs, less than 8 miles from the corporate office and my service sucks! I call and complain once a year. their 4G personal cell spot isn'tmuch help. this year I was TRICKED into upgrading my working cell to a new 5G and told there is 5G in my neighborhood that will be better than current service. It was a LIE! The phone says it's on 5G but the quality is far worse than their 4G!!! AVOID THEIR 5G!!!
Switched to T-Mobile 5 days ago and have contacted support a few times, and one of the times i was sent a signal booster to try to improve "coverage in the home". Well anyway, there's nothing to improve. There's No Service inside, outside, and almost a mile away still no service. Randomly, sometimes we receive 4 bars of LTE inside the house but it disappears after a couple minutes, and when it showed up, I did a speedtest to see if it was a quality signal, and got 30ms ping and 20mbps download, but then it went back to No Signal. The zip code is 95547, and here are some screenshots of the coverage map and something called an MVNO map that I was told to look at, but both say excellent signal and the phones we have are 4 iPhone 8+'s and 1 Galaxy S8+, both saying I should have good coverage. I've heard stories about T-Mobile not working indoors which I was expecting could be a problem when switching, but it becomes a real problem when there's no signal outside for almost a mile away. We'v
Since T-Mobile receives data from our phones at to weather or not we are connected to their network or not. Why doesn't T-Mobile make the data available to us consumers??? I believe it could help to better resolve everyone's disapproval of T-Mobiles clearly misleading coverage map which I have proved without a reasonable doubt contains false information intended to trick unsuspecting consumer's. Better yet... Why doesn't T-Mobile use that REAL_WORLD_DATA to update false coverage areas on the map (We all know why)I cant help but wonder why someone with the tech ability doesn't create an app that tracks when you are connected to the T-Mobile network, as well as when you lose your paid network connection. This could log how many seconds, minutes, hours, etc. a day customers are paying for a service that is unavailable. Perhaps that would motivate corporate T-Mobile to update the misleading or false coverage map or risk the possibility of a class action suit seeking a prorated refund for t
Hi, this is my 1st time posting this forum.I recently moved to a new place in California zip code 91731 where, in T-Mobile coverage map, I'm supposed to get "Good" coverage.However, average download speed on 4G LTE is less than 0.5 mbps. Often see around 0.07 mbps. It's unusable. Can't even refresh Gmail app often times.So I called the T-Mobile customer service.1st time they told me that it's because I have an old phone that doesn't work with 600mhz band which covers the area I live in.Ok, so my wife and I went ahead and got ourselves two google pixel 3a phones spending about $900.However, on the new phone the result is same.2nd call, the representative told me and insisted that the slow data speed is because I had used more than 50gb and deprioritized. So after my billing cycle refresh 14th of September, it'll be fast again.Even on the month I used 100gb i never experienced data speed this slow. So I checked data speed on my wife's phone, on which she had only used about 20gb of data,
When(if ever) will T-Mobile have coverage in Beckley, WV. I am just curious. I know they have been starting to expand into a West Virginia but my area basically surrounded with coverage but without it in town. I’ve also heard they have been getting agreements with US Cellular(which is what I have) for extended roaming but that is not here yet as they have not launched VOLTE and still only use CDMA for calls. They were on last year's prediction map earlier in the year but was removed later on and never got close to that map. I’m wondering if they will just use US Cellular(which by the way their coverage is not the best here and often falls back to EVDO or 1x if not using LTE roaming from Sprint despite being in the LTE coverage area) or if they will expand into my area and forget US Cellular(or maybe one of these days buy them or something). If they do ever get coverage I might consider it one day because from what I’ve heard they’re good where they work so if they are better than the o
I've never had the greatest cell phone signal strength in my house. Everywhere else it seems just fine, even in my place of work, even better than Verizon or AT&T. But recently I made matters perhaps a bit worse by ditching my Alcatel Idol 4S Windows Phone and getting an older LG G3 Android phone that I really like, except the poor signal in my home. The Alcatel Windows phone seemed to have a slightly better signal, but at any rate no phone seems to work for calls in my house unless I'm standing up against a window or if I go outside.I've seen a few posts and places that talk about some sort of Cell-Spot signal booster that T-Mobile offered for a deposit. I've also seen several on eBay.I understand that I need a post-paid account, which I do. But I'm still on the old Simple Choice plan. Would that affect me?Does T-Mobile still offer these or should I look at eBay for one? Would getting one be a good idea or a waste of money?As far as the alternative goes, I don't have Wi-Fi calling
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